Senior Community Development Specialist II
|Specialty||Director-San Francisco Small Business Development|
|Department||Economic and Workforce Development|
|Date Opened||8/11/2020 5:00:00 PM|
|Filing Deadline||9/1/2020 5:00:00 PM|
|Salary||$52.63 - $63.98/hour; $9,122.00 - $11,089.00/month; $109,460.00 - $133,068.00/year|
|Job Type||Permanent Exempt|
Director - San Francisco Small Business Development Center
Appointment Type: Permanent-Exempt (PEX) Appointment.
This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.
About the Office of Economic and Workforce Development (OEWD)
The San Francisco Office
of Economic and Workforce Development (OEWD) supports the City's ongoing
economic vitality through key programs focused on neighborhood commercial
corridors, workforce development, joint development projects, industry focused
business recruitment and retention, small business assistance and international
business development. OEWD’s goal is to work continually to make San Francisco an even
better place to work and do business.
OEWD is a dynamic Department in the City and County of
The Director of the San Francisco Small Business Development Center (SBDC) will coordinate the provision of technical assistance to entrepreneurs seeking to launch, expand, stabilize or transition their small business in San Francisco. This position reports to the Director of Small Business Programs.
The SBDC is a national program that provides specialized technical assistance to entrepreneurs. Clients are matched with business advisors that provide free consulting services in areas such as business planning, access to capital, hiring, and operations. The SF SBDC is part of the Northern California SBDC Regional Network, which is comprised of 18 centers that are dedicated to helping small business with every aspect of business creation, growth, management, and operation.
The Director will work in close collaboration with the Invest in Neighborhoods team to coordinate the provision of in-depth counseling on topics such as access to capital, financial management, operations, product development, marketing, human resources, and other topics. The Director will coordinate the activities of a team of business advisors, engaged by the City on a contractual basis, to provide free one-on-one counseling to clients. The Director will also coordinate the provision of workshops on business development topics.
The SBDC is part of a larger network of small business services within San Francisco that includes business technical assistance and access to capital services from a variety of nonprofit organizations and public agencies. The Director will develop and maintain relationships with those agencies to ensure collaboration, leverage other services, and maximize the positive outcomes for small business clients.
The Director will serve as the primary point of contact between the City of San Francisco and the Northern California SBDC Lead Center, including responsibility for all reporting and participation in network activities and events.
- Manage all aspects of the development, delivery, evaluation and reporting of SBDC programs and services.
- Oversee and provide direct counseling to small business clients.
- Manage the development and delivery of workshops on business development topics such as business planning, market feasibility, financial viability, operations management, marketing, access to capital, and legal structures, to name but a few topics.
- Supervise and coordinate a team of business advisors that assists with the delivery of SBDC services, including counseling and workshops.
- Conduct outreach to small businesses and prospective clients; ensure the effective marketing of SBDC services; and coordinate the creation and production of communication tools including, but not limited to, print materials, social media, and website.
- Assist, develop and staff OEWD programs such as Healthy Retail SF, Construction Mitigation, Retention and Relocation, and Legacy Business Technical Assistance Program.
- Supervise the case management of SBDC clients.
- Document all client services using the web-based software platform provided by the Northern California SBDC Regional Network. Maintain accurate confidential client files and records. Supervise appropriate data entry by all SBDC advisors and case managers to enable effective reporting and outcomes tracking.
- Develop and maintain partnerships with other public and nonprofit agencies in San Francisco that serve small businesses and entrepreneurs to ensure effective collaboration and communication.
- Develop and manage programmatic budgets from public and private sources, and approve contract expenditures.
- Coordinate compliance and reporting for all funding sources.
- Identify and apply for funds from public and private sector to retain and augment established economic development budgets.
- Participate in trainings, bi-monthly phone calls, and other events coordinated by the Northern California SBDC Lead Center.
- Provide direct technical support and case manage critical business cases.
- Works with procurement team to release Requests for Qualifications (RFQ) and enter into new advisor contracts.
- Performs other related duties as assigned by the Director of Small Business Programs.
- Working knowledge of business practices, regulations and resources.
- Small Business ownership experience or leading entrepreneurship programs.
- Experience working for non-profit or government entity.
- Knowledge of basic accounting procedures.
- Must provide excellent customer service.
- Must have experience with various computer programs, including databases and Microsoft Office Suite. Advanced working knowledge of Microsoft Office Suite preferred.
- Must be organized, detail oriented, and able to complete multiple tasks. Bust be able to re-prioritize as work situations change.
- Must be able to communicate effectively both verbally and in writing.
- Must be able to work both independently and as part of a team.
- Must be able to establish and maintain effective working relationships with volunteers, co-workers, clients, and the general public.
- Must be able to maintain confidentiality.
- Must be able to operate standard office equipment, including fax machine, copier, and telephone.
- Must be able to perform the essential functions of the job.
- Effective communication (verbal and written) and interpersonal skills including experience facilitating discussions with small and large groups, conducting presentations and interacting with the public in general.
- Computer skills and proficiency in working with basic software programs e.g., word processing, spreadsheets, and presentation applications.
- Written and verbal Chinese, Spanish, Tagalog, Japanese or Vietnamese language ability desirable.
Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.
VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Please upload a Resume AND a cover letter as ONE attachment. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kristen Erbst, by email at Kristen.Erbst@sfgov.org.
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.
Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.
Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
Information regarding requests for Veterans Preference can be found at:
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.