9179 Manager V, MTA (Administrative Hearing Manager)

Recruitment #PEX-9179-085424



The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position in this classification.

Division: Finance and Information Technology
Section/Unit: Administrative Hearing
Location: One South Van Ness Ave, San Francisco, CA 94103

Appointment Type: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.


Under the direction of the San Francisco Municipal Transportation Agency (SFMTA) Director of Finance/Chief Financial Officer, the Administrative Hearing Manager position plans, directs and participates in the administration of the Hearing Section and supervises the 8168 Administrative Hearing Supervisor and 8167 Administrative Hearing Examiners. All administrative hearings are mandated by law and include the following contested matters: parking and transit violation citations, towed and booted vehicles, Safe Paths of Travel (“SPOT”) citations, citations (or administrative actions) brought against taxi and shuttle permit holders and individuals/entities operating without legally required permits. Hearings are also conducted for patrons making ADA (Americans with Disabilities Act) complaints against Muni Operators and public hearings are conducted for proposed parking and traffic changes. More than 18,500 administrative hearings are conducted annually.

The Manager is responsible for developing policies and procedures for the adjudication of contested matters and acts as a liaison with other divisions and departments both within and outside the SFMTA, including the Superior Court, Department of Motor Vehicles (“DMV”), Mayor’s Offices and Board of Supervisors. The Manager plays an integral role in reviewing and drafting multi-million dollar contracts that affect the Agency, including the tow and citation processing contracts. The position further reviews and drafts proposed legislation


  • Policy and Procedure Development: Develops and maintains policies and procedures for conducting administrative hearings on contested Agency matters to ensure the effective operation of the Section. Updates policies and procedures to comply with changes in laws, regulations and ordinances. Develops adjudication guidelines to ensure consistency, quality and timeliness of administrative hearing decisions.
  • Planning, Monitoring and Oversight: Responsible for the allocation of staff resources to efficiently serve a constantly fluctuating level of customer service demands and achieve established service level goals (eg. Reducing wait times and timely administrative hearing decisions); Ensures SFMTA hearing examiners follow established policies and procedures. Responsible for maintaining metrics for reporting performance including hearing examiner productivity, hearing statistics and hearing examiner caseload. Prepares regular reports for management identifying areas for improvement in the organization and recommending solutions to address them.
  • Agency Liaison: Interacts with various City staff and officials from outside agencies. Explains and justifies administrative procedures, resolves difficult issues. As the liaison, the position communicates effectively and maintains credible and positive working relationships. Ongoing and continuous interactions with the SFPD, Mayor’s Offices, Board of Supervisors, DMV, and SF Superior Court. Additionally acts as the liaison with federal agencies such as the Department of State, FBI and Homeland Security on parking matters.
  • Training and Guidance: Establishes formal training programs related to the hearing process including conflict management, de-escalation, avoiding violence in the workplace, due process standards, diversity and cultural biases and DMV training. Mentors, coaches and develops staff to handle new and different hearings and stay abreast of changes in the law and Agency policies and procedures.
  • Process Management: Regularly evaluates business processes for improvements and implements changes as needed to improve efficiencies
  • Legislation: Draft and/or review proposed legislation for the San Francisco Transportation and California Vehicle Codes. Keeps Agency abreast of legislation affecting Agency matters.
  • Coordinate work activities with other Divisions/Sections including Taxi Services, Enforcement, Security and Sustainable Streets to improve services. Extensive feedback and training provided by the Hearing Section to advance Agency goals.
  • Budget: Implements the operating budget of $1,833,177 and monitors expenditures to ensure there are not overruns. Determine service levels and resource allocations based on legal requirements and Agency priorities.
  • Contracts: Drafts relevant provisions and reviews Agency’s tow and citation processing contracts to ensure compliance. Assists in the drafting of RFPs and participates in the RFP process.
  • Interface with the public on contested matters. Handle sensitive customer issues referred by the Board of Supervisors and Mayor’s Offices, as well as referrals by state and federal officials.
  • Performs other related duties as assigned.


  1. Possession of a Bachelor's degree from an accredited college or university; and
  2. Possession of a Juris Doctor degree from an accredited college or university; and
  3. Eight (8) years verifiable full-time experience in conducting mediations, arbitrations, or administrative hearings, four (4) of which must have been in a management and/or supervisory capacity.


  • Comprehensive knowledge of City, County, and State laws, rules and regulations pertaining to the functions performed within SFMTA including California Vehicle and Public Utilities Codes and San Francisco Transportation Code and Enforcement policies and procedures.
  • Ability to analyze and interpret codes, statutes and regulations and apply the facts of each case to the law and reach a sound legal conclusion; draft legal decisions that are cogent and supported by the evidence.
  • Knowledge of organizational efficiency principles and practices, and ability to analyze current business practices and recommend improvements and improved efficiencies to reduce costs and enhance the customer experience.
  • Ability to supervise, motivate and evaluate staff within the Section.
  • Knowledge of developing, administering and monitoring a budget.
  • Ability to identify problems and formulate and implement effective solutions to complex issues and problems.
  • Ability to develop, establish and implement goals, objectives and procedures for units within the Section.
  • Ability to take the initiative while using tact, discretion, diplomacy, and knowledge of the political environment in dealing with sensitive situations.
  • Ability to establish and maintain working and effective relationships with governmental officials, SFMTA staff and members of other departments, and outside agencies.
  • Knowledge of organizational principles and practices, administrative techniques and personnel management.
  • Ability to present complex facts and data clearly and concisely both orally and in writing.
  • Manage multiple projects simultaneously, determine priorities aligned with those of the organization, and work independently.
  • Ability to direct subordinate managers engaged in diverse activities.
  • Ability to have professional integrity and ethics and to be fair and impartial.
  • Demonstrate good judgment and sensitivity in response to the public and explain regulatory and legislative issues clearly and succinctly to lay persons.

City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

  • Click and select 9179 Manager V, MTA (Administrative Hearing Manager) (PEX-9179-085424)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen.

To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on the screen

To submit cover letter using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment”
  • Follow instructions given on the screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to (415) 581-5120, ATTN: 9179 Manager V, MTA (Administrative Hearing Manager) (PEX-9179-085424). Résumé will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA – Operations Section. If you are having difficulty submitting your application online, please contact us at (415) 646-2744 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Lisamarie.Gibson@sfmta.com.

Applicants may be required to submit verification of qualifying education experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at (415) 646-2744 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources, HR Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9179).

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Women, Minorities, and Persons with Disabilities are encouraged to apply
An Equal Opportunity Employer

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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