9172 Manager II, MTA (Assistant Manager of Proof of Payment Unit)

Recruitment #PEX-9172-096691



The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position in this classification.

Announcement has been amended to change to Continuous.

Division: Sustainable Streets
Section/Unit: Security, Investigations and Enforcement (SIE), Proof of Payment Unit
Work Location: One South Van Ness, 8th Floor, San Francisco, CA 94107

Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

This position assists in the management of the Proof of Payment Unit. The position is responsible for the Proof of Payment’s operational activities and assists the program manager to evaluate and implement program goals; assists in supervision of field staff which includes 9132 Transit Fare Inspectors as well as 8121 Transit Fare Inspector Supervisors/Investigators; assists with development of performance goals and evaluation of their progress in achieving these goals; reviews and determines the appropriate allocation of field staff resources to achieve targeted program outcomes and goals; investigates and responds to customer and employee complaints; conducts analyses of performance trends, writes reports and provides recommendations; serves as a liaison with other departments; act as a program manager in their absence and performs required duties. Position work schedule includes weekends and evenings.

• Assists with supervising, training, evaluating, and assigning work to staff by instructing staff and other personnel.
• Monitors staff compliance with rules and procedures, policies, regulations, practices, equipment/vehicle use.
• Evaluates staff work performance and recommends areas of improvement; schedules and assigns personnel and equipment; and emphasizes safety in the work place
• Administers discipline by assisting with re-training, counseling, disciplinary investigations, and Skelly/grievance meeting.
• Reviews passenger service reports to identify and recommend courses of actions.
• Conducts interviews and investigations to make assessments and to provide instructions and/or recommendations as necessary.
• Serves as a liaison for the SFMTA and participates in public relations activities and provides information to internal and external divisions, community groups, and the general public as needed.
• Performs other duties as assigned.

Possession of a baccalaureate degree from accredited college or university AND three (3) years of full-time experience directly supervising a unit of 10 or more employees involved in policy enforcement with the general public.

Substitution: Additional experience supervising a unit of 10 or more employees involved in policy enforcement with the general public may substitute for the required education on a year-for-year basis.

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
2. One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

• Ability to establish and maintain effective working relationships with supervisors, managers, employees, union representatives and members of the public.
• Ability to analyze situations/problems and use sound judgment to resolve issues.
• Ability to assess capabilities and skills of staff in order to optimize the utilization of personnel.
• Experience in training and deployment of employees in a large group setting.
• Experience managing, planning, organizing and directing the activities of a large number of employees.
• Experience managing employees in a unionized work environment.
• Ability to utilize various computer applications such as Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to communicate effectively in orally and in writing.


• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities.
• Handling & Resolving Conflict: Managing interpersonally strained situations.
• Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes.
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability.
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results.• Leveraging Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace.
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity.
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business.
• Writing: Communicating effectively in writing.
• Listening: Fully comprehending spoken communication.

City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 9172 Manager II, MTA (Assistant Manager of Proof of Payment) (PEX-9172-096691)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.

To submit resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on screen

To submit cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to 415.581.5120, ATTN: 9172 Manager II, MTA (Assistant Manager of Proof of Payment) (PEX-9172-096691)). Resume will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.

If you are having difficulty submitting your application online, please contact us at 415.701.2471 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Connie.Poon@sfmta.com.

Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at 415.701.2471 or, if hearing impaired at 415. 701.5043 (TTY) or in writing to the SFMTA Human Resources, Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9172 Manager II, MTA (Assistant Manager of Proof of Payment) (PEX-9172-096691)).

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at 415.701.4435 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Employee Wellness Program
The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources.
Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness.
For more details on the Wellness Program, please visit Employee Wellness Program Description page.



Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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