9152 Transportation Controller Trainee

Recruitment #PEX-9152-902695


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position(s) in this classification.




Transportation connects us all. That’s why every single day we are working hard to build a safer, more reliable transportation system for our city. We strive to ensure that our community, and the nearly 25 million visitors that our city receives each year, have access to safe and reliable transportation options. 
The Transportation Controller Trainee is part of the Transportation Controller Trainee Program that develops professional competency as a journey level Transportation Controller while working under the guidance and supervision of SFMTA Transportation Management Center (TMC) and Training staff. Work is performed under close supervision and is evaluated on the basis of progress in a structured working experience training program. Incumbents work with increased independence as professional competence is demonstrated.
Demonstrated professional competence and successful completion of the structured training program leads to promotion to the 9153 Transportation Controller position. The salary range for the 9153 Transportation Controller position is $106,028 - $128,856.


  • An organized thinker who thrives in working in a fast-paced environment with competing priorities.
  • A proactive go-getter who anticipates the needs of the Transit Division and has solutions on hand for any situation that may arise.
  • Experienced within a central control environment responsible for the movement of Rail Vehicles or buses for a large local, state, or federal transportation or defense agency.
  • Analytical and understands the applications of road and service maps, video images, graphical text data, icons, and transportation modes and symbols in written/digital format.

Participate in a structured on-the-job training program including, but not limited to the following:

  • Monitoring bus, trolley, surface rail, and subway transit system operations using system devices and equipment to assess information on operations activities and external conditions affection operations.
  • Operating automated equipment systems in real time on computer workstations using complex software systems displayed on multiple monitors/systems.
  • Monitoring and responding to multiple information feeds using Computer Aided Dispatch/Automated Vehicle Location (CAD/AVL), traffic signal control for bus rapid transit, control street level closed circuit TV cameras.
  • Analyzing and interpreting visual and graphical information from the Transportation Management Center (TMC) display wall, road and service maps, video image displays, graphical text data, icons, and transportation modes and symbols in written/digital formats.
  • Assessing and addressing in-service vehicle operation problems.
  • Posting messages to public information systems.
  • Coordinating transportation control with SFGo’s traffic management systems.
  • Operating the digital radio system.

Attend classroom-style training related to transportation control functions including, but not limited to, the following:

  • Transportation control standard operating procedures and control room coordination protocols.
  • Critical thinking and decision-making.
  • Oral and written communication skills.
  • Perform related duties and responsibilities as assigned.


  • You will ensure that the city’s transit systems are operating smoothly for the general public. 
  • You will be challenged daily. 
  • You will work with people who are passionate about their work and recognized experts in their fields.
  • You will be working for an iconic agency, a leader in public transit.


  • You will have many stakeholder groups to consider, sometimes with competing interests and agendas, and you must manage and meet expectations.  
  • You will be expected to exercise sound judgment that may require confidentiality, tact, and diplomacy.  
  • You will need to effectively manage multiple complex software systems that require you to be current in your understanding of transportation control standard operating procedures and applications.


  • Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity.
  • Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
  • Teamwork: Collaborating with others to achieve shared goals. 
  • Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards. 
  • Organizational Systems Thinking: Comprehending the organization as a system of integrated and interdependent functions.
  • Using Technology: Working with electronic hardware and software applications.
  • Listening: Full comprehending spoken communication.

This is a Permanent Exempt appointment that is part of a training program and is trainees are expected to progress to the journey level in 1-2 years. - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

1. Four (4) years of experience equivalent to that of a Transit Supervisor with the San Francisco Municipal Railway


2. Two (2) years of experience working in a central control environment responsible for the movement of Light Rail Vehicles or buses for a large local, state, or federal transportation or defense agency.

Substitution: applicants may substitute up to 1/2 (one half) of the required work experience on a year-for-year basis with the completion of college coursework at an accredited college or university. 30 semester units/45 quarter units will be considered equivalent to one (1) year of work experience.


  • Experience working in a central control environment for a large public transit agency.
  • Experience operating 2-way radio communication systems.
  • Experience with CAD/AVL/GPS (e.g. NextBus or OrbCAD) software.
  • Experience with computer mapping software/applications.
  • Experience writing transit incident reports.
  • Customer service experience.
  • Experience entering data and/or information into various computer systems.

City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 9152 Transportation Controller Trainee (PEX-9152-902695)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.

To submit resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on screen

To submit cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on screen

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Applications will be screened down further using the desirable qualifications and competencies listed above.

The process may include a panel interview and performance exercise. Applicants will be required to complete a supplemental questionnaire at the time of application.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at 415.701.4435 or, if hearing impaired at 415. 701.5043 (TTY) or in writing to the SFMTA Human Resources, Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9152 - Transit Division).

Candidates who are being considered for appointment for positions may be required to pass a medical examination. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment.  

The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9152 Transportation Controller Trainee is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. A positive, adulterated, negative dilute or substituted test will result in a decision not to hire, and the applicant’s name will be removed from the list of eligibles for Safety-Sensitive positions. The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.  

In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history. Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

Employee Wellness Program:

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page: https://www.sfmta.com/reports/employee-wellness-program.



Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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