8129 Victim/Witness Investigator I

Claims Specialist

Recruitment #PEX-8129-902717


8129 Victim/Witness Investigator I

Functional Title: Claims Specialist

Appointment Type: This is an Exempt Appointment. Pursuant of the City & County of San Francisco Charter, Section 10.104, any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment, and removal procedures. Exempt employees shall serve at the pleasure of the Appointing Officer

The mission of the San Francisco District Attorney’s Office is to investigate, charge, and prosecute all criminal violations of law occurring within San Francisco County, on behalf of the people of the State of California, and to provide support services to victims of crime. The goal of the San Francisco District Attorney’s Office Victim Services Division is to help victims of crime mitigate the trauma of victimization and navigate the criminal justice system in rebuilding their lives. This comprehensive program serves more than 8,500 people every year.

The San Francisco District Attorney’s Office Victim Services Division makes the criminal justice system more humane and accessible to victims of crime by providing comprehensive advocacy and support.The Victim Services Division is comprised of 4 units, the Victim Advocacy Unit, the Victim Compensation Unit, Restitution, and Mass Casualty Crime.

The Claims Specialist is responsible for assisting crime victims who have incurred crime-related monetary losses with the process of applying for compensation from the California Victim Compensation Board (CalVCB). The Claims Specialist evaluates an applicant’s eligibility for state compensation from CalVCB and verifies/evaluates relevant financial losses, reimbursements and recoveries for applicants.

Examples of duties and responsibilities include but are not limited to:

· Verify and evaluate information provided by applicants to determine eligibility for program benefits 

· Verify and evaluate crime related losses and applicable reimbursement and recovery sources

· Analyze and respond to inquiries from victims and service providers regarding program eligibility and pertinent service related questions

· Work with a diverse population of clients who may be in crisis

· Apply excellent written and verbal skills to effectively communicate with applicants, state board staff, law enforcement, victim/witness advocates and peers with the goal of resolving claims in accordance with CalVCB guidelines

· Explain processes and guidelines to applicants to ensure that they are given accurate and timely information regarding the status of pending claims

· Demonstrate the ability to learn, understand, assimilate and apply extensive and frequently changing State of California policy and statutory revisions governing the claims verification process

· Collaborate with advocacy team and other parties related to pending cases and corresponding claims

· Apply knowledge of various reimbursement sources to resolve claims

· Maintain clear and concise notes documenting all contacts, correspondence and pertinent work performed            

· Keep supervisor apprised of all activities, including current and anticipated issues

· Conduct presentations to criminal justice agencies, victim service organizations and the public

Minimum Qualifications

Required qualifications: Minimum of one (1) year experience working in social service, case management or advocacy position.  

Desirable qualifications

· Ability to adhere to strict processing guidelines

· Ability to maintain confidentiality in handling of sensitive information and adhere to appropriate laws and regulations

· Experience working with members of the public, particularly victims and/or others in crisis

· Effective communication skills, both oral and written

· Knowledge of insurance reimbursement process and general assistance programs

· Bilingual skills highly desirable

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. Select the desired job announcement Select “Apply” and read and acknowledge the information Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” Follow instructions on the screen Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. 

Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the Personnel Analyst, Shavaun Tolliver by email at shavaun.tolliver@sfgov.org. 

Selection Procedures

The selection process will include an evaluation of applications in relation to minimum requirements.   Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidates.  If so, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. All applicants meeting the minimum qualifications may not be invited to participate in the interview process.  

Applicants for consideration for hire will be required to complete a criminal background check.   The District Attorney's office is an Equal Opportunity employer and encourages women, people with disabilities and members of racial, ethnic, religious and sexual minorities to apply.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: May 10, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-8129-902717


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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