5504 Project Manager 2

Program Director

Recruitment #PEX-5504-087215



Appointment Type:  Permanent Exempt Full-Time. This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents serve at the discretion of the Appointing Officer.
The Office of the Assessor-Recorder will be screening applications as they are submitted. This announcement will remain live until the Department determines that a suitable number of applicants have applied.

Who We Are 

The Office of the Assessor-Recorder is responsible for carrying out property tax-related functions governed by the State Constitution and State and local laws. Our core responsibilities include locating all taxable property in the City and County of San Francisco, identifying ownership, establishing a taxable value, and applying all legal exemptions. Property broadly includes both real property and personal property owned by businesses. The Office of the Assessor-Recorder is also responsible for recording documents and maintaining those public records. Over 400 different types of documents are recorded annually, including deeds of trust, reconveyances, liens, and public marriage licenses. The Office is also responsible for collecting any transfer tax due upon a change in property ownership. The Office of the Assessor-Recorder strives to conduct our work with the core principals of professionalism and integrity. 

What We Do

Heightened activity in the real estate and business markets means increased demand for the work of our office. Every year, property tax revenue accounts for about one-third of the City’s General Fund revenue, representing close to $2.7 billion in property tax revenue. This revenue funds crucial services like police, fire, health and family support services. Our office is undergoing a transformation that includes adoption of data-driven decision making and increased reliance on information technology. In recent years, we have taken significant steps toward modernizing our operations in preparation for the Property Assessment System Replacement project (Project SMART), a multi-year project to replace our legacy Property Assessment System that manages the City’s $270 billion in assessed property value. The new system will handle all aspects of assessment functions and will be able to integrate with other City systems. To implement the new system, the project team must ensure that it integrates with other City department systems, such as the Treasurer & Tax Collector, Department of Building Inspection, and more.

What We Are Looking For

The Office of the Assessor-Recorder is looking to hire one (1) Program Director to work on Project SMART.

Our project team will work alongside Sapient, who will serve as the system integrator using a Salesforce platform. The project will consist of a definition phase and three subsequent phases that will introduce new functionality into a production environment in phases.

The Job  

The essential functions of this position may include but are not limited to:

  • Accountable for Design, Integration, and Data Migration of the new Property Assessment Solution.
  • Collaborate with the system integrator and business subject-matter-experts to design a scalable and extensible custom application.
  • Drive collaboration between the project functional teams, the system integrator, and operations staff to achieve milestones and deliverables.
  • Provide expert guidance to address critical and/or outstanding issues impacting the implementation.
  • Work with the Department’s Product Owners to ensure the new system’s design meets the Department’s requirements.
  • Appropriately communicate technical information to a nontechnical audience and summarize detailed information to an Executive audience.
  • Manage professional staff, including recruitment, performance goals, reviews, and training plans.

The Ideal Candidate

The ideal candidate will have system replacement expertise as well as great team working skills. Working alongside the Project Manager, this position will serve as the Design, Integration, and Data Migration Lead for Project SMART. 

The ideal candidate will not only have system implementation and integration expertise but also the interpersonal skills to lead others through change and transition. The ideal candidate is collaborative, personable, passionate about work, a good listener, has positive and productive communication skills and can translate “tech speak” into layperson terms.

Minimum Qualifications

Minimum Qualifications

A Bachelor's Degree in Computer Science, Information Technology or other related field and four (4) years of experience implementing and managing integrated information systems projects, OR

Eight (8) years of experience implementing and managing integrated information systems projects.

Desirable Qualifications

The ideal candidate may have these desirable qualifications:

  • Seven (7) years of experience working on a complex, multi-year system custom developed implementation project that involved data migration and integration with external systems
  • Must be a self-starter, highly motivated, able to shift directions quickly when priorities change, think through problems to come up with innovative solutions and deliver against tight deadlines
  • Confidence and interpersonal skills to achieve effective working relationships at all levels
  • Strong influencing and negotiation skills
  • Experience integrating systems to the Salesforce platform
  • Experience migrating a legacy system to a new system and experience with data profiling, cleansing, transformation, and migration techniques. 
  • Experience with Business Process Reengineering
  • Experience in designing and implementing a custom solution using Salesforce as a development platform
  • Experience with the agile development process
  • Strong understanding of the Property Assessment business area


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst Gerald Buss, by telephone at 415.554.5213, or by email at Gerald.buss@sfgov.org.

Selection Procedures

Due to the volume of inquiries we receive, we are unable to give application status updates. While we are not able to reach out to every applicant, the hiring manager will contact you directly after the filing deadline if your skills and experiences are a strong match for the position. 

The selection process will include an evaluation of applications and an assessment of candidates' relative job-related knowledge, skills, and abilities. Only those applicants most closely meeting the needs of the Department will be invited to participate in the interview selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 31003109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities


Issued: July 12, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-5504-087215


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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