1054 IS Business Analyst-Principal, PeopleSoft Financials
|Date Opened||6/14/2018 2:00:00 PM|
|Salary||$54.18 - $68.15/hour; $9,390.00 - $11,813.00/month; $112,684.00 - $141,752.00/year|
|Job Type||Permanent Exempt|
Adoption and Enablement Manager
Job Class: 1054 IS Business Analyst-Principal, PeopleSoft Financials
Controller’s Office - Systems Division
The Controller’s Systems Division develops and supports enterprise applications that are used by over 35,000 active City employees, 75,000 retirees and 25,000 City suppliers. Collectively, these applications provide a robust, integrated platform that delivers mission-critical services to 55 City Departments, eliminating the need for hundreds of independent legacy systems and customized applications; improving the standardization, transparency, and efficiency of the City’s business processes; and enhancing the City’s ability to supports its current, future and past workforce.
The Division is committed to enhancing and expanding application functionality to better support our users’ changing needs. Over the last 5-year period, we have launched new applications and products that have greatly increased and diversified our user base and amplified the need to improve how we assist our business partners to drive stakeholders value and desired business outcomes.
To support this vision, we have created a new senior position on our Adoption, Change Management & Training Team for an accomplished and enthusiastic Adoption and Enablement Manager responsible for designing and managing dynamic enablement programs, acting as a trusted advisor to our business partners, and ensuring program adoption goals are met. The Adoption and Enablement Manager will lead the strategy by which we make complex change easy for our business partners and internal teams.
The ideal candidate is a highly motivated, experienced, and ambitious change management professional with a proven track record of engagement leadership and execution who will bring to bear their industry, strategy, skills, and process expertise to deliver significant impact to our business partners and Adoption, Change Management & Training practice. This position requires a great attitude/team player, an ability to ‘crank out’ work products and meet tight deadlines, strong writing and communication skills, good personal organization, and an ability to ‘connect’ with business partners and stakeholders.
The incumbent will join the Adoption, Change Management & Training (ACT) Team in a leadership role, reporting to Director of Service Delivery and PMO, working closely with colleagues on the ACT Team, as well as the functional and technical teams (approximately 80 team members), to support the Division’s goal of providing best in class customer experience and support thru the design, development, and delivery of change strategies and plans that improve the City’s operational efficiency and performance as well as employee business partner experiences.
Under general direction, the incumbent is responsible for a broad range of activities:
Lead complex change programs; including enterprise-wide transformational programs
Create technology enablement strategies and plans
Manage technology enablement project teams comprised of both communications and training resources, ensuring the cohesive execution of the end-to-end technology enablement strategy
Determine the level of change difficulty and create plans to match the complexity of that change/project including stakeholder analysis, communications planning, change impacts, change agent network, organizational readiness, and training plans
Facilitate one-on-one discussions, surveys, focus groups, workshops, etc. to articulate change vision and objectives, understand stakeholder needs and issues, and gather input for assessments
Develop custom strategies, methodologies, frameworks, and content for users based on their unique business needs and challenges.
Develop and conduct custom training (in person and virtual) to help users learn and integrate
Work with appropriate development teams on adoption metrics creation and determine documentation process, roles and responsibilities within project team on metric delivery, and delivery communication methods for pre- and post-launch
Proactively engage with stakeholders (e.g., via surveys, interviews, focus groups etc...) to understand their needs, prepare them for change and help them resolve barriers to adoption
Help users develop and implement effective adoption plans in alignment with their desired business outcomes
Monitor and evaluate the results of adoption actions to help business partners identify gaps and build their capacity for success
Author and present thought leadership content via meetings, website, social media, webinars, practitioner groups, community calls, guest speaking engagements
Ensure that change management initiatives and activities align with overall program plans, objectives, and timelines
Contribute to thought leadership and practice development effort to help evolve and mature Adoption, Change Management & Training (ACT) service areas
Proactively identify and develop improvements to change management strategy & methodology
Build executive presentations and status reports
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Experience: Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Proven track record of managing enterprise-wide, transformational, and multi-disciplinary change initiatives
Ability to learn system functionality with ease to consider system limitations and leverage capabilities when analyzing stakeholders’ business needs
Expert of change management principles, methodologies, tools and innovative, and cutting-edge best practices
Handles ambiguity in stride
Experience with PeopleSoft, SaaS rollouts and ERP rollouts
Expertise in organizational change management / organizational development, product adoption, process improvement, customer relationship management, and project management
A genuine enthusiasm for working directly with users and proven success in establishing a trusted advisor relationship with business partners
Comfort and interest in exploring and learning new technology and how it can be used to improve work and organizational performance
Adaptability in accommodating new priorities and direction, learning new ways of working as well as working independently and collaboratively with team members in a rapidly changing environment
Excellent verbal and written communication skills
Thorough competence in Microsoft Office products, particularly Word and PowerPoint
At least four years of experience in the public sector or technology consulting sector
Excellent interpersonal skills, including ability to communicate with a highly diverse range of stakeholders and coworkers.
Demonstrated experience in preparing and providing public presentations to large audiences
How To Apply
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Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vicente Centeno, by telephone at 415-554-7506, or by email at Vicente.Centeno@sfgov.org
Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
Applicants will be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
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- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
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Permanent-Exempt (PEX) Appointment:
This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. The project has a maximum duration of up to three (3) years.
Recruitment Type: PEX
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1054-082038
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.
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