1054 IS Business Analyst-Principal, PeopleSoft Financials

Recruitment #PEX-1054-082038



 Adoption and Enablement Manager
Job Class:
1054 IS Business Analyst-Principal, PeopleSoft Financials
Controller’s Office -  Systems Division


The Controller’s Systems Division develops and supports enterprise applications that are used by over 35,000 active City employees, 75,000 retirees and 25,000 City suppliers. Collectively, these applications provide a robust, integrated platform that delivers mission-critical services to 55 City Departments, eliminating the need for hundreds of independent legacy systems and customized applications; improving the standardization, transparency, and efficiency of the City’s business processes; and enhancing the City’s ability to supports its current, future and past workforce.


The Division is committed to enhancing and expanding application functionality to better support our users’ changing needs.  Over the last 5-year period, we have launched new applications and products that have greatly increased and diversified our user base and amplified the need to improve how we assist our business partners to drive stakeholders value and desired business outcomes.


To support this vision, we have created a new senior position on our Adoption, Change Management & Training Team for an accomplished and enthusiastic Adoption and Enablement Manager responsible for designing and managing dynamic enablement programs, acting as a trusted advisor to our business partners, and ensuring program adoption goals are met.  The Adoption and Enablement Manager will lead the strategy by which we make complex change easy for our business partners and internal teams.


The ideal candidate is a highly motivated, experienced, and ambitious change management professional with a proven track record of engagement leadership and execution who will bring to bear their industry, strategy, skills, and process expertise to deliver significant impact to our business partners and Adoption, Change Management & Training practice. This position requires a great attitude/team player, an ability to ‘crank out’ work products and meet tight deadlines, strong writing and communication skills, good personal organization, and an ability to ‘connect’ with business partners and stakeholders.


The incumbent will join the Adoption, Change Management & Training (ACT) Team in a leadership role, reporting to Director of Service Delivery and PMO, working closely with colleagues on the ACT Team, as well as the functional and technical teams (approximately 80 team members), to support the Division’s goal of providing best in class customer experience and support thru the design, development, and delivery of change strategies and plans that improve the City’s operational efficiency and performance as well as employee business partner experiences.


Under general direction, the incumbent is responsible for a broad range of activities:


  • Lead complex change programs; including enterprise-wide transformational programs
  • Create technology enablement strategies and plans
  • Manage technology enablement project teams comprised of both communications and training resources, ensuring the cohesive execution of the end-to-end technology enablement strategy
  • Determine the level of change difficulty and create plans to match the complexity of that change/project including stakeholder analysis, communications planning, change impacts, change agent network, organizational readiness, and training plans
  • Facilitate one-on-one discussions, surveys, focus groups, workshops, etc. to articulate change vision and objectives, understand stakeholder needs and issues, and gather input for assessments
  • Develop custom strategies, methodologies, frameworks, and content for users based on their unique business needs and challenges.
  • Develop and conduct custom training (in person and virtual) to help users learn and integrate


  • Work with appropriate development teams on adoption metrics creation and determine documentation process, roles and responsibilities within project team on metric delivery, and delivery communication methods for pre- and post-launch
  • Proactively engage with stakeholders (e.g., via surveys, interviews, focus groups etc...) to understand their needs, prepare them for change and help them resolve barriers to adoption
  • Help users develop and implement effective adoption plans in alignment with their desired business outcomes
  • Monitor and evaluate the results of adoption actions to help business partners identify gaps and build their capacity for success


  • Author and present thought leadership content via meetings, website, social media, webinars, practitioner groups, community calls, guest speaking engagements
  • Ensure that change management initiatives and activities align with overall program plans, objectives, and timelines
  • Contribute to thought leadership and practice development effort to help evolve and mature Adoption, Change Management & Training (ACT) service areas
  • Proactively identify and develop improvements to change management strategy & methodology
  • Build executive presentations and status reports

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


Education:  An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:  Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.


Substitution:   Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


Desirable Qualifications

  • Proven track record of managing enterprise-wide, transformational, and multi-disciplinary change initiatives
  • Ability to learn system functionality with ease to consider system limitations and leverage capabilities when analyzing stakeholders’ business needs
  • Expert of change management principles, methodologies, tools and innovative, and cutting-edge best practices
  • Handles ambiguity in stride
  • Experience with PeopleSoft, SaaS rollouts and ERP rollouts
  • Expertise in organizational change management / organizational development, product adoption, process improvement, customer relationship management, and project management
  • A genuine enthusiasm for working directly with users and proven success in establishing a trusted advisor relationship with business partners
  • Comfort and interest in exploring and learning new technology and how it can be used to improve work and organizational performance
  • Adaptability in accommodating new priorities and direction, learning new ways of working as well as working independently and collaboratively with team members in a rapidly changing environment
  • Excellent verbal and written communication skills
  • Thorough competence in Microsoft Office products, particularly Word and PowerPoint
  • At least four years of experience in the public sector or technology consulting sector
  • Excellent interpersonal skills, including ability to communicate with a highly diverse range of stakeholders and coworkers.
  • Demonstrated experience in preparing and providing public presentations to large audiences

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vicente Centeno, by telephone at 415-554-7506, or by email at Vicente.Centeno@sfgov.org

Selection Procedures

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

Applicants will be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Permanent-Exempt (PEX) Appointment:
This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. The project has a maximum duration of up to three (3) years.


Recruitment Type: PEX
Issued: 6/14/2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1054-082038
CON/ VC/415-554-7506


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps