1053 Senior Accela Business Analyst

Senior IS Business Analyst

Recruitment #PEX-1053-902923



This announcement has been updated to adjust the minimum qualifications. Applicants who have already applied need not apply again.

ABOUT DEPARTMENT: The Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services to approximately 28,000 employees and 800,000 citizens. The department has an annual operating budget of over $120M and contains over 220 employees. Core service areas include: Infrastructure and Operations, Service Delivery, Security, Client Services, Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance, and SFGovTV.

ABOUT THE POSITION: The Department of Technology (DT) seeks a Lead Business Analyst – Accela Implementation to assist with business analysis, Accela application configuration, data migration, reporting building and business system management.

POSITION RESPONSIBILITES: The Lead Business Analyst (BA) role handles eliciting and documenting business requirements, to-be processes, and detailed functional specifications using various standard and adaptive processes for Accela implementation projects. The BA is accountable for business analysis, workflow design and documentation, and configuration. The position works with the City Departments, Accela, and Accela/Partner project management team to ensure that the business analysis and system configuration activities meet customers’ business requirements.

Configuration Management of System Standards: The BA shall examine, evaluate, and monitor baseline software to maintain version control integrity.  The BA shall perform analyses to ensure integration, viability and cost impact data for business systems.  

Test and Evaluation: The BA shall develop, write, update, revise, maintain and publish test plans, procedures and reports for Accela Systems.  The BA shall use benchmark test files, software and other industry and/or City owned evaluation software for system acceptance.  Deliverables: Test and Evaluation Master Plan (TEMP); Software Test Plan.

Quality Assurance Testing: The BA shall participate in and conduct quality assurance and acceptance testing of Accela applications throughout the life cycle.  The BA shall develop, write, revise, evaluate, maintain and publish software quality assurance, and acceptance test analysis reports.  Deliverables: Use cases and Test Analysis Report.

Technical Support: The BA shall provide technical support, troubleshooting and evaluation Accela software and associated products.  Deliverables: Software system support for 3rd party software systems. 

  • Responsible for reviewing user requirements and utilizing Accela best practices to determine how to implement those requirements with the Accela application 
  • Provide business process analysis working with subject matter experts to configure Accela and create reports 
  • Document detailed requirements for automation to enhance built-in system functionality 
  • Follow Accela Automation best practices to leverage built-in system functionality for Land Management and Licensing solutions 
  • Configure system components for all primary functions of the Accela Automation system
  • Document user requirements and assist with the building of integrations or data migration scripts
  • Document Accela system configuration for training of core team and staff
  • Present recommendations regarding Accela system best practices and business process efficiency improvements

JOB TYPE: This Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. This position has an anticipated duration of no more than three (3) years and will not result in an eligible list or permanent civil service hiring.

WORK LOCATION: Incumbent will conduct the majority of work at the Department of Technology, 1 South Van Ness Avenue, San Francisco CA 94103. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

NATURE OF WORK: Candidate must be willing to work a 40-hour week as determined by the department. Attend project meetings at various locations in the City (traveling by walking or transit). Travel outside the City to Accela conferences and training.

Minimum Qualifications

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Three (3) years of experience in the IS field leading business and systems analysis functions on an enterprise-wide project within a large organization.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

- Three (3) years of experience working with Accela development and implementation with a strong understanding of Accela Automation, specifically the Land Management and the Licensing & Case Management solutions


  • Criminal Justice Information Services (CJIS) Security Clearance may be required. (See Security Clearances and Background Investigations below)


1. MEDICAL TESTING: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2. SECURITY CLEARANCES AND BACKGROUND INVESTIGATIONS: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrick Cheng, by telephone at 652-628-5011, or by email at patrick.cheng@sfdpw.org.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: July 26th, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 902923


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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