1053 IS Business Analyst-Senior

Business Analysis

Recruitment #PEX-1053-090851


The filing deadline has been extended to accept applications on a continuous basis and may close at any time but not before December 28, 2018. If you have previously applied, you do not need to reapply.

APPOINTMENT TYPE: Permanent - Exempt. The General Services Agency Department of Public Works has an opening for an exempt appointment in San Francisco. The position is excluded by the Charter from competitive civil service examination process. The successful candidate shall serve at the discretion of the appointing officer.This position has an anticipated duration of no more than three (3) years.

Under general direction, this position provides leadership and direction of the implementation and operational management of large, enterprise level software solutions for San Francisco Public Works.  Critical to this role is a deep understanding of, and experience with the Software Development Life Cycle (SDLC), including the various development methods e.g. waterfall, agile, scrum. Additionally, this position requires a strong knowledge of practices and principles of design, development, and management of enterprise level commercial software.  This position leads all business analysis related tasks during the implementation of new software products, and is responsible for the ongoing management of steady state solutions. In some cases, this position will also lead some project management activities.

Implementation tasks: Leading all Requirements Activities, Leading all Analysis Activities, Supporting the System Design Activities, Leading the Testing Activities, Supporting the Training Activities, Leading all Deployment Activities.

Operations tasks include: Leading monitoring of application usage per the business processes defined, Leading debugging of complex issues and assisting with any required training, Leading the implementation of major enhancements, reports, business processes Leading the maintenance of standard documentation (e.g. Standard Operating Procedures).

Position Duties:
1.  Lead the following business-related activities on a software implementation project:
•Requirements Collection - Lead discovery sessions to collect and define As Is Processes, Use Cases, and Requirements; draft business requirements document, process flows, and other related documentation
•Requirements Analysis - Work with SMEs to analyze business requirements and identify opportunities for improvement; work with technical staff to map requirements; create a fit/gap analysis, design To Be Processes, and develop other related documentation
•System Development - Assist the technical staff with any design changes required based on system capacities and constraints; communicate these changes to the SMEs and update related documentation; in some cases, lead the development of the application configuration; in some cases, lead the development of system reports
•System Design - Work with technical staff to design the application based on the requirements identified
•Testing - Develop and execute the Unit, End to End (Integration) and UAT (User Acceptance) test plans; secure sign off from SMEs
•Deployment – Assist, or in some cases, lead the development of the Transition Plan; assist with the development of the Standard Operational Procedures; assist trainer with any training support and in some cases, lead the training program and develop training materials; assist end users with on-site support post go live

2.  Lead the following business-related activities during the operational management of a software application:
•Lead the monitoring of application usage to ensure prescribed processes within the application are supported; recommend improvements in application and/or business process design
•Lead the debugging of complex system and/or business process issues
•Lead the implementation of enhancements (requirements, analysis, design, development, testing, deployment)
•Support, and in some cases, lead the training program and development of training materials
•Support, and in some cases, lead the development of reports
•Lead the management of Standard Operating Procedures and Policies documentation

3.  Identify opportunities for improvement in current business processes
•Lead the review of the business process and supporting technology
•Provide recommendations for improvement based on changes in current business processes and/or technology

4.  Duties related to project management may also be assigned: 
• Responsibility for project completion and success (scope, budget, schedule, quality)
•Management of project staff comprised of employees and contractors
•Management of budget and payment processes
•Management of communication with all levels of organization

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

License and Certification:


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:
•Three (3) years of experience in the information systems field, including system analysis, or directly related experience that demonstrates a wide range of knowledge and abilities of the systems development and deployment function
• Three (3)  experience of leading business analysis activities in major software implementation projects
•Deep understanding and experience with the Software Development Life Cycle, including the various development methods e.g. waterfall, agile, scrum
•Strong knowledge of practices and principles of design, development, and management of commercial software 
• Exceptionally strong oral and written communication skills with ability to communicate with technical and non-technical audiences
•Strong experience developing effective working relationships with management and staff in business and technical roles
•Strong experience managing, assigning and reviewing the work of staff for quality, reliability and adherence to procedures and standards
•Knowledge of practices and principles of project management with experience creating, coordinating and presenting formal plans, timelines, reports and budgets to diverse audiences (users, staff, senior management)
•Knowledge of practices and principles within Real Estate Management, Maintenance Management, Construction Management, Government
•Strong understanding of principles and techniques of relational databases 
•Familiarity with government IT operations
•Background in technology consulting
•Client service orientation
•Asset/ Maintenance / Construction Management Software systems e.g. INFOR EAM, Maximo, Primavera P6/ Unifier
•CRM software systems e.g. Verint
•Middleware systems e.g. BizTalk, Logic Apps
•Reporting software systems e.g. SQL Server Business Intelligence, Cognos, PowerBI, Tableau  

How To Apply

In order to be considered for this position, you must submit, in addition to the CCSF application online, the following:
1. Cover letter specifically indicating how you meet the Desirable Qualifications 
2. Verification of Education - Copy of diploma or transcript (See Verification Section)
3. Verification of Experience (may be required at a later date - see Verification Section)

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement PEX-1053-090851
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Maria Chan, by telephone at (415) 554-6002, or by email at maria.chan@sfdpw.org


Verification (proof) of Education Applicants may be required to provide a copy of diploma or official transcript to verify qualifying education at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. For more information, please visit: http://sfdhr.org/index.aspx?page=456

Applicants who have obtained education form a foreign college or university must provide a Foreign Transcript Evaluation letter from a National Association of Credential Evaluation Service (NACES) approved agency. A list of approved agencies can be found at: http://www.naces.org

Verification (proof) of Experience Applicants may be required to provide written verification (proof) of qualifying work experience at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. Verification of qualifying experience must be signed by the employer’s authorized representative on the employer's business letterhead, and specify the name of the applicant, dates of employment, job title(s), dates of service and duties performed. City and County of San Francisco employees do not need to submit verification of their City employment, but must submit verification of outside experience. City employment will be verified by the employee’s record. City and County of San Francisco employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1. For more information, please visit: http://www.sfdhr.org/index.aspx?page=20#verification

Verification documentation may be submitted by: 1. Uploading the documents through JobAps; OR 2. Scanning the documents and send as an attachment, with recruitment number in subject line; OR 3.Hand delivering or sending the documents via U.S. Postal mail to: General Services Agency, Human Resources 1155 Market Street, 4th Floor San Francisco, CA 94103Attention: PEX-1053-090851 Business.



Selection Procedures

Applications will be reviewed for relevant qualifying education and experience. Only those applicants who most closely meet the needs of the department will be invited to participate in the interview process. Applicants meeting the minimum qualifications are not guaranteed advancement to the selection process. Qualified applicants who are selected for an interview will be notified of the exact date, time, and place of the interview.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Issued:  November 7, 2018
General Services Agency, Human Resources Administration
Recruitment ID Number: PEX-1053-090851
GSA-SFPW/ mpc / (415) 554-6002


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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