1044 Accela Senior Technical Engineer/Project Manager

Recruitment #PEX-1044-088827



This announcement has been updated to adjust the desirable qualifications. Applicants who have already applied need not apply again.


The Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services to approximately 35,000 employees and 800,000 citizens.  The department has an annual operating budget of over $120M and contains over 220 employees.  Core service areas include: Infrastructure and Operations, Service Delivery, Security, Client Services, Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance, and SFGovTV.

The Department of Technology (DT) seeks a Senior Technical Project Manager – Accela Expert to assist with business strategy, development planning, system integration, Accela application configuration, data migration, and business system management.  

The Senior Technical Project Manager (PM) will provide technical support for business analysis including requirements tracking, configuration of software applications, software system integrations, data management, data migration, training, system support and project management. The PM shall develop, in conjunction with functional users, system alternative solutions, and shall create formal specifications, requirements tracking approach and data flow diagrams. This work requires a high degree of Accela specific knowledge and the ideal candidate will possess strong project management skills and a strong technology background which includes an ability to configure and script the Accela system.


The PM shall participate and lead all aspects of the City’s Accela system implementation and management.  The PM will direct the requirements analysis in support of the migration and integration of current legacy systems with Accela.  The PM shall design and engineer Accela business processes for the purpose of achieving long term, full-scale deployment to multiple City departments.  The PM shall develop options for process improvement and develop tools to support analyses.  The PM shall maintain and upgrade system capabilities. The PM will be responsible for leading software configuration and scripting and models in an agile work process that results in development work plans for multiple teams including vendors. The types of deliverables resulting from this work include: Data Flow Diagrams, process flow diagrams, use case and class diagrams, requirement tracking, data migration plans, configuration recommendations, configuration and scripting of the software, project schedules and budgets, and system architecture diagrams. 


  • Perform PM duties to manage project goals and objectives defined by the project sponsors
  • Gather requirements for the Accela project, develop a project roadmap, build a plan to resolve implementation issues, research alternatives, and ensure all project decisions are well-documented and tracked
  • Write system use cases and requirements to be used in implementation and testing
  • Perform configuration and scripting for the Accela system to implement business process, rules and reports
  • Coordinate with stakeholders and peer organizations to gain consensus on system certification
  • Compose and manage scope, resources, cost, schedules and resource plans, status reports, risk, issues, action items, project charters, stakeholder plans, communications plans, project changes, project documents, and lessons learned
  • Manage daily activities as well as overall project tasks and ensure projects are delivered on time, within budget, and at the required level of quality. 

JOB TYPE: This Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. This position has an anticipated duration of no more than three (3) years and will not result in an eligible list or permanent civil service hiring.

WORK LOCATION: Project Manager will conduct the majority of work at the Department of Technology, 1 South Van Ness Avenue, San Francisco, CA 94103.  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

NATURE OF WORK: Project Manager must be willing to work a 40-hour week as determined by the department.  Attend project meetings at various locations in the City (traveling by walking or transit).  Travel outside the City to Accela conferences and training.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].


1. Five (5) years of experience in one of the following:

  • developing and providing business and technical analysis, quality assurance and testing OR 
  • requirements management/tracking OR 
  • technical support for 3rd party software systems AND

2. Three (3) years of the above experience must include experience as a Sr. IT Project/Technical Lead on enterprise-wide projects within a large organization.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. 

Desired Experience:

  1. A thorough, technical-level understanding of the Accela software system
  2. At least 8 years of experience developing and providing business analysis, requirements management/tracking and/or technical support for 3rd party software systems
  3. 3 years of verifiable experience as a Sr. IT Project/Technical Engineer, leading enterprise-wide projects within a large organization
  4. Bachelor’s degree in information systems, business, engineering or related field
  5. Expertise in the following tools: Accela, Microsoft Project, Crystal Reports, JavaScript, .Net technologies, JIRA
  6. City or county government experience working with Accela
  7. Experience with business and technical analysis, quality assurance and testing
  8. Strong oral and written communication skills and executive presentation experience. This includes excellent listening skills, concise communication and ability to target communication to specific audiences.
  9. Project & portfolio management practices & methodologies
  10. Performance monitoring practices and methodologies
  11. Experience with project financial principles & procurement environment
  12. IT organizational practices
  13. Proven ability to build, maintain and extend relationships across the organization
  14. Ability to manage and direct activities of others in a heavily matrixed environment
  15. Ability to manage multiple projects concurrently
  16. Comply with DT personal identity verification procedures including CJIS fingerprint background checks for all work on Police or Sheriff databases or systems

Desirable Qualifications:

  • Project Management Professional (PMP) from the Project Management Institute (PMI)
  • Possession of Information Technology Infrastructure Library (ITIL) certification
  • 3 years of supervisory experience


Criminal Justice Information Services (CJIS) Security Clearance may be required. (See Security Clearances and Background Investigations below) 


1. MEDICAL TESTING: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2. SECURITY CLEARANCES AND BACKGROUND INVESTIGATIONS: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination. 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement 
  • Select “Apply” and read and acknowledge the information 
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” 
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Lim, by telephone at 628-652-5165, or by email at ryan.lim@sfdpw.org.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Note: Falsifying one's education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Selection Plan

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: 

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. 
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. 

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued:  July 20, 2018

Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1044-088827
Department of Technology/ RL / 628-652-5165


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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