1044 VOIP Telecom Engineer

IS Engineer-Principal

Recruitment #PEX-1044-088301

Introduction

Applicants are encouraged to apply immediately as this recruitment may close at any time but not earlier than July 10, 2018.

Position:
The City and County of San Francisco, Department of Technology (DT), is seeking an experienced VOiP Telecom Engineer who will enhance our customer's telephony experience by planning, building and running a resilient, scalable and cost effective unified communication systems for the City & County of San Francisco (CCSF) through the Citywide VoIP Project.

The Service Delivery and Technology Division focuses on the delivery of service and systems in the critical areas of information technology and infrastructure as-a-service (ITaaS/IaaS), Software-Defined Data Centers (SDDC), Software-Defined Networks (SDN), application development, platform as a service (PaaS), database administration, Geographical Information Systems (GIS) development and administration, infrastructure engineering and development (including data centers, networks, and application/platform systems). Examples of projects include the architecture, design and implementation of infrastructure systems such as datacenter virtualization and VM implementation, connectivity systems such as local area network (LAN), wide area network (WAN) and wireless networks (WiFi) technologies and equipment. In the area of application development and support, systems implementations and support include relational database administration (Oracle, MS SQL, etc), software design and coding, and platform administration such as SharePoint Online, ServiceNow, etc. To accomplish these projects, the division works with vendors, consultants, contractors and policy makers to support the various departments of the City and County of San Francisco.

The Service Delivery and Technology Division is responsible for engineering, designing, implementing and developing systems and infrastructure as described above. This includes detailed expertise and due diligence on systems architectures and designs, technology trends and best practices, Information Technology Service Model (ITSM), Information Technology Infrastructure Library (ITIL) and other industry standard technology practices.

Essential Job Duties and Functions: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Manage and assist with the implementation of the Core VoIP System at both datacenters.
2. Manage and implement two SIP Trunks one for each datacenter.
3. Manage and migrate DT old Call manager to new Call Manager which includes 9 departments.
4. Manage and migrate Rec & Park from their old Call Manage onto DT Call Manager.
5. Manage and assist with the migration of 106 PBX systems to DT Core VoIP system.
6. Manage and assist with Call Center implementations
7. Manage and assist with the Collaboration implementation.
8. Related duties as assigned.

Job Type: This Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. This position has an anticipated duration of up to three (3) years and will not result in an eligible list or permanent civil service hiring.

Work Location: Incumbent will conduct the majority of work at the Department of Technology, One South Van Ness, 2nd Floor, San Francisco, CA 94103.

Nature of Work: Candidate must be willing to work a 40-hour week as determined by the department.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
Five (5) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:

· Extreme knowledge of VoIP and Video protocols; SIP SS7, RTP, TLS, SCCP, H.323 H.264 and MGCP. · Good understanding of Cisco UCCE/PCCE design, implementation and operations
· Strong technical understanding and experience with Cisco Contact Center solutions
· Knowledge of UCCE, PCCE and UCCX
· Experience with Cisco B/C serious UCS servers and UCS Manage
· Experience with VMWare ESX 4.0, 4.1, 5, and 5.1

NOTE:
1. MEDICAL TESTING: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2. SECURITY CLEARANCES AND BACKGROUND INVESTIGATIONS: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.  

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrick Cheng, by telephone at 628-652-5165, or by email at ryan.lim@sfdpw.org.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

THE CITY AND COUNTY OF SAN FRANCISCO IS AN EQUAL OPPORTUNITY EMPLOYER. MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Issued: July 2nd, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1044-088301
DT/ RL/ 628-652-5165

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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