0954 Deputy Director IV - Family and Children's Services

Recruitment #PEX-0954-088623


APPOINTMENT TYPE: Permanent-Exempt (PEX) Appointment. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.


The goal of the Human Services Agency’s Family and Children’s Services Division (FCS) is to protect children ages 21 and under who are at risk of abuse and/or neglect or who have been abused and/or neglected and to preserve their families by assisting them with a wide range of services. This is accomplished by investigating reports of child abuse and neglect, by offering services to families with a goal of preserving the family and, in some cases, by placing children in foster care and eventually a permanent home. Services are also provided for those youth 18 -21 who are still in foster care to ensure a positive and supportive transition to adulthood.

There are 1,000+ children in the child welfare system in San Francisco, 80% of whom are in out-of-home care, including relative care.

FCS Division Management staff work closely with a number of community-based organizations and other public agencies such as the Department of Public Health and the Juvenile Probation Department to provide appropriate services. Service needs of the families range from basic health and child care to intensive parenting education, substance abuse treatment and mental health treatment. Each family or child presents different needs which require an individualized package of community services.

FCS manages contracts with many community-based organizations to provide a range of programs and services that strengthen and support families to create safe and nurturing homes for growing children. FCS works as a partner with First Five San Francisco and the Department of Children, Youth and their Families to manage Family Resource Centers that are located in various neighborhoods throughout the City. Such services include peer support groups, crisis intervention, counseling, nutrition, enhanced visitation and parent education classes.

Specific programs within FCS include:

  • 24-hour Child Abuse Hotline
  • Emergency Response
  • Court Dependency
  • Family Maintenance
  • Family Reunification
  • Adoption
  • Legal Guardianship
  • Permanency Planning
  • Licensing and Relative Approvals
  • Foster Care Eligibility
  • Independent Living Skills Program

FCS is involved in an effort to ensure that services provided to children, youth and families result in safety and permanency; and that the services to enhance the well being of children are provided in a timely and effective manner. Current efforts include developing a practice model that integrates current initiatives into a comprehensive service delivery system. Services are focused on ensuring that families are engaged in the decision making process. Family/youth teams are used to support families to prevent entry into care, reduce reentries into care, and increase reunification.

FCS practices and policies must ensure child safety, permanency and well-being. FCS has a System Improvement Plan (SIP) that includes numerous strategies that are being implemented by FCS to meet the Federal and State outcomes.

Key SIP strategies include the following:

  • Linkages, and other collaborative efforts, which integrate case planning to reduce duplication of required activities for parents who are involved in different systems
  • Wraparound Program
  • Structured Decision Making Substitute Care Provider assessment tool
  • Safe Care, Incredible Years and Triple P evidenced based parenting programs
  • Team Decision Making for entries into care and placement changes
  • Family Team Meetings for case planning
  • Safety Oriented Practice
  • Family Resource Centers
  • Differential Response
  • A robust partnership with mental health programs
  • Services to support resource family placements
  • Continuous Quality Improvement and Quality Supervision
  • Parent Partner Program
  • Therapeutic and monitored visitation services
  • HUD Housing Grant to prevent entries into foster care
  • Family Finding


Under general administrative direction of the Executive Director, the Deputy Director for FCS manages, supervises and coordinates the programs and activities of the Family and Children’s Services Division.

The essential duties of positions in this class include management responsibility for all services and activities of the assigned Division:

  • Develop and oversee implementation of programs within the FCS Division.
  • Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs.
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures.
  • Ensure FCS is implementing practices that are consistent with data, research, and best practices while meeting Federal and State Government requirements.
  • Manage and participate in the development and administration of the FCS Division budget.
  • Serve as liaison with Agency divisions, City departments and community partners.
  • Provide staff assistance to the Executive Director.
  • Prepare and present staff reports and other mandated reports.
  • Represent the Agency in community activities to develop and maintain partnerships with the community.
  • Participate in State-wide meetings, including CWDA Children’s Committee.
  • Participate in efforts led by the California Department of Social Services to enhance Child Welfare services and standardized practices.
  • Conduct a variety of organizational studies, investigations and operational studies.
  • Design modifications of programs, policies and procedures as appropriate.
  • Represent the Agency in meetings with Mayor’s Office & Board of Supervisors.


  1. Possession of a Bachelor’s Degree from an accredited college or university in Social Work, Clinical Psychology, Human Services, Public Administration or a closely related field; AND
  2. Six (6) years of increasingly responsible management experience in child welfare in a large human services or social services agency. The experience must include direct program development coupled with experience in budget preparation, program planning and evaluation, and supervision of professionals.

SUBSTITUTION: Possession of a Master’s degree in Social Work, Clinical Psychology, Human Services, Public Administration, or a related field may substitute for two (2) years of the required professional experience.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Rosie Ortiz, by telephone at 415-557-5855, or by email at rosa.ortiz@sfgov.org.

Selection Procedures

Applications will be screened for relevant qualifying experience and education. Depending on the number of applicants, the Agency may establish and implement additional screening mechanisms to evaluate comparatively the qualifications of the candidates.  Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Meeting the desirable qualifications does not guarantee progression in the process.

Applicants may be required to submit verification of qualifying education (including verifying foreign education credits or degree equivalency) and experience at any point during the recruitment and selection process. Refer to the following links for verification:
Verification Guidelines:
Education Verification:

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at 

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: July 27, 2018
Recruitment No.: PEX-0954-088623
Micki Callahan, Director
Department of Human Resources
Team: HSA/RO 415.557.5855


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps