0954 Deputy Director/CTO of Enterprise Applications

Dep Dir IV

Recruitment #PEX-0954-087554


Applicants are encouraged to apply immediately as this recruitment may close at any time but not earlier than August 31, 2018. The position is open until filled.

Are you an innovative, engaged and motivated technology leader with a passion for public service? If so, the City/County of San Francisco is seeking a results oriented individual to fill the new position of Deputy Director/CTO of Enterprise Applications.  The person in this role will implement enterprise systems that lower cost, increase integration, continuously improve the business application experience and speed deployment of business value.  This is a tremendous opportunity for a customer-centric leader who can innovate new partnership models for technical support and lead engaged employees delivering excellent customer service. 

The Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services to approximately 33,000 employees and 800,000 residents. The department has an annual operating budget of over $130M and contains over 220 employees. Core service areas include: Infrastructure and Operations, Technology Security, Service Delivery & Management, Enterprise Applications, Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance and IT Public Communications.

Under the general supervision of the City Chief Information Officer, the Deputy Director/CTO of Enterprise Applications exercises independent initiative and judgment and provides management of the planning, design, configuration, development and implementation of enterprise applications that meet the diverse needs of our customer base, while maintaining overall architecture integrity. This position is responsible for the strategic and tactical management of application platforms including: Saleforce, ServiceNow, Infor EAM, ESRI/GIS, Accela and SaaS applications as well as systems and database engineering and integration in a services-oriented architecture that includes APIs and web services.

The Department of Technology is seeking an experienced applications and integration Deputy Director - this hands-on technologist will collaborate with other technology teams and City leadership to coordinate technology strategies and projects to further the mission of the City.  The Deputy Director will also represent the department and City on numerous committees and working groups to ensure the requirements and policies of the DT Department are addressed while contributing to the overall success of City technology initiatives. This individual will be a strong thought leader, great people leader and excellent communicator; above all the person is expected to be an excellent collaborator across multiple business stakeholders, vendor partners and the team members.

The ideal candidate will be one who can blend the “how” of technology with the “why” for its applicability and benefit to the City of San Francisco. 

Essential Job Duties and Functions:
The Deputy Director/CTO of Enterprise Applications will have a citywide perspective and deliver systems, data and that will grow the City’s capacity to use and benefit from technology while controlling costs by leveraging commercial software systems and developing modular, re-useable components. Specific duties include, but are not limited to, the following: 

  • Define and execute a strategy that both stabilizes the existing applications environment and provides a scalable foundation to pro-actively evolve it in line with projected business growth.
  • Serve as the key technical leader between IT and all business functions dependent on enterprise applications and determine current and future technology needs.
  • Engineer and establish an enterprise systems architecture for commercial applications including platform requirements and integration standards.
  • Oversee the implementation, ongoing use and maintenance of all applications; including functionality and decision-making, by working closely with DT team and department stakeholders to define, evaluate and optimize business processes and integrate processes across applications.
  • Develop benefit/cost analysis for applications and system development projects that considers one or multiple use cases.  Lead staff through a cost-benefit assessment of internal and external impacts for new initiatives and client platforms. 
  • Direct, manage and oversee for systems analysis, design, development, configuration, testing, security, implementation, change management, documentation, and support user communities for enterprise technical solutions: Saleforce, ServiceNow, Infor EAM, ESRI/GIS, Accela and SaaS.
  • Serve as “hands-on” escalation point to identify and suggest approaches to resolve project issues.  Ensure that incidents, events and problems get closed in an efficient and consistent manner.
  • Responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards across the organization.
  • Responsible for enabling and implementing analytics and expand the role of the current reporting platform by building system integration and data sharing across commercial platforms with architectures that standardize and simplify data management.
  • Provide thought leadership and innovation to enable and develop forward looking automation solutions that may include IoT (Internet of Things) and AI technologies.
  • Provide strong leadership to the various team members through mentoring, coaching, career development, interpersonal skills, teamwork ethic, and enabling leadership skills.
  • Implement and maintain enterprise application roadmaps, including priorities, resource capacity planning, and timelines to support short and longer-term planning with recommendations for maturation.
  • Ensure operational security of enterprise applications and SaaS by coordinating with the City CISO and Implement and regularly test a robust Disaster Recovery and Business Continuity Plan.
  • Create excellent customer service approaches for delivering services to internal clients and proactively manage business change management that results from implement technology solutions while mitigating risk to the business.
  • Perform related duties as assigned.  

Job Type: 
The Permanent Exempt- Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion and pleasure of the appointing officer. The appointed position will not result in an eligible list or permanent civil service hiring.

Nature of Work:
Incumbent must be willing to work a 40-hour per week schedule and may be required to work additional hours when necessary as determined by the department. Travel within San Francisco may be required.  The individual hired for this "essential" function/position is expected to answer calls/e-mails via a department-provided mobile device within a reasonable time frame.

Work Location:
Incumbent will conduct the majority of work at the Department of Technology, 1 South Van Ness. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Lim, by telephone at 628-652-5165, or ryan.lim@sfdpw.org.


Selection Plan

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Bachelors' Degree in Computer Science/Engineering or a closely related field; AND

1. Six (6) years or more of executive level experience in technology or IT consulting practice for organizations of significant scope.  The six (6) years of experience should include a combination of: applied engineering of enterprise/application architectures, implementing and managing a complex IT portfolio, administering SDLC activities, and successful delivery of major products (commercial software systems) and projects; AND

2. Four (4) years of the above experience must include direct management and/or supervisory experience of professional staff in a large and complex organization.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Highly Desirable Qualifications:

·Ten (10) years or more of progressively responsible experience working as an IT Leader & CTO directing multiple complex initiatives, IT projects from engineering through deployment and creative problem solving to deliver excellent customer service.
·Master’s Degree in Engineering, Business Administration, Public Administration or related fields.
·Software development experience including open source.
·Certifications such as PMI PMP or PgMP, LEAN, ITIL, COBIT, Six Sigma, TOGAF, and/ or similar methodologies.
·Proven expertise in managing budgets and vendors.
·Excellent problem solving, root cause analysis skills. Able to readily diagnose system deficiencies and independently design and implement effective solutions to complex technical problems.
·Executive presence, ability to interact with senior leaders and adapt style as needed for technical or non-technical audiences.
·Experienced in analyzing project scope and determining resources needed to meet project demand.
·Experience leading multiple technical initiatives through cross-functional, matrix environments using strong program and project management tools and practices.
·Strong planning and organizational skills. Detail oriented, decisive and goal oriented to consistently exceed objectives.


Criminal Justice Information Services (CJIS) Security Clearance may be required. (See Security Clearances and Background Investigations below)


1. MEDICAL TESTING: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2. SECURITY CLEARANCES AND BACKGROUND INVESTIGATIONS: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: August 21, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0954-087554
Department of Technology/ RL / 628-652-5165


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps