0943 Manager VIII- ZSFG Chief Operating Officer

Recruitment #PEX-0943-107317

Introduction


0943 Manager VIII- ZSFG Chief Operating Officer

Zuckerberg San Francisco General Hospital and Trauma Center


** Interested applicants are encouraged to apply immediately as this recruitment may close at any time but no sooner than October 14, 2020.**


APPOINTMENT TYPE: Permanent Exempt: In accordance with San Francisco Charter Section 10.104, exempt employees serve at the discretion of the appointing authority.

GENERAL JOB DESCRIPTION:
Under the direction of the Chief Executive Officer (CEO), the Zuckerberg San Francisco General Hospital (ZSFG) Chief Operating Officer (COO) assumes responsibility for overseeing and leading the operations of the following departments at ZSFG: Behavioral Health Center, Capital Programs, Clinical Laboratory, Anatomic Pathology, Rehabilitation Services, Food and Nutrition Services, Health & Safety, Support Services, Disaster & Emergency Preparedness, Materials and Supply Chain Management and the Wellness and Equity Program. Additionally, the COO oversees all ZSFG operational budgets and costs through the responsible use of planning and control systems that include forecast levels of operations, cost effective utilization of resources and realistic financial variances. The COO develops a strong work force and productive work environment infused with a culture of lean through effective leadership and human resources practices. In recognition of the direct correlation between employee engagement and patient and family satisfaction supports, monitor and direct activities that build a positive and healthy work environment for all employees. The COO represents ZSFG to the community, regulatory agencies, and media as needed and serves as acting CEO during the CEO’s absence. The Chief Operating Officer partners with the CEO in managing the total ZSFG operating budget that consists of 2,896 FTE’s, $3.4 billion in gross revenues/charges and $1 billion in expenses. For those hospital units reporting directly to the Chief Operating Officer, the COO maintains responsibility for an operating budget that consists of 548 FTE’s, which is $628 million in revenue and $169 million in expenses.

ZSFG and UCSF: Partners in Health
Through its long-standing affiliation with the University of California, San Francisco School of Medicine (“UCSF”), SFGH serves as a major teaching hospital for Medicine, Nursing, Pharmacy and Dentistry.  The University provides faculty from all four schools to provide patient care services, conduct research, and teach at SFGH.
Approximately 1,900 UCSF physicians, specialty nurses, health care professionals and other professionals work side-by-side with 4,300 City employees at SFGH. The City and County of San Francisco pays UCSF for the patient care services through an affiliation agreement. Each year, over 350 third or fourth year medical students, 900 residents, and 60 clinical fellows are trained at SFGH. 32% of all the UCSF residents training in 17 academic departments and 35% of all UCSF medical students’ clinical training are conducted at SFGH. In addition, SFGH provides approximately 200 clinical nursing placements at the Associate, Baccalaureate, and master’s level for students from UCSF, the California State University System, local community colleges, and Bay Area private universities and colleges each year. 
  
LOCATION: Zuckerberg San Francisco General Hospital and Trauma Center, 1001 Potrero Avenue, San Francisco, CA, 94110; Tuberculosis (TB) Clinic.

POSITION DESCRIPTION:
The Chief Operating Officer (COO) reports to the Chief Executive Officer (CEO) and partners with the CEO in providing the executive managerial leadership of an integrated healthcare delivery system consisting of an acute care trauma medical center, primary care and specialty clinics, home health agency, skilled nursing facilities and behavioral health (mental health & drug treatment) inpatient, out-patient and community programs. As a leadership team, the CEO and COO collaborate to develop and implement strategy consistent with achieving the mission of ZSFG and the Department of Public Health. San Francisco General Hospital and Trauma Center is one of the nation’s leading academic medical and trauma centers. Consequently, the executive management team of an academic medical/trauma center requires the employ of individuals with more complex and advanced skills sets than is required of the standard community hospital leadership staff. The COO provides executive oversight and management operations responsibility for the development of high quality, cost effective and integrated clinical programs within ZSFG, its affiliated clinical partners, and the various communities and constituencies served by the trauma center. These functions are done either directly, or through delegation of responsibility to subordinate executive and senior management staff.

ESSENTIAL DUTIES:
The 0943 Manager VIII – ZSFG Chief Operating Officer performs the following essential job functions:
  • Responsible for the daily provision of patient care services via the supervision of executive staff and hospital department managers.
  • Responsible for the "bottom-line" fiscal operation of assigned hospital departments, ensuring optimal fiscal operations, with primary responsibility for the financial integrity of service units through sound fiscal management and maximization of efficiency.
  • Provides long and short-range planning for administrative and financial systems, and clinical operations, including the design and implementation of automated systems, enhancement of information gathering systems and reports to track and summarize data.
  • Provides in-depth financial, operational, and budgetary information, including the review and preparation and defense of annual budgets. 
  • Maintains responsibility for analyzing the merits/deficits of current billing systems, as well as providing review of fee schedules, denoting trends in reimbursement and providing guidance and feedback for the enhancement of financial performance.
  • Represents the CEO on patient care issues in the hospital, City and County and community matters, including membership on various councils, committees, agencies and boards and providing testimony when necessary. Bridges the span of culture between the various constituencies associated with San Francisco General Hospital, the Department of Public Health and the City and County of San Francisco.
  • Oversees the daily provision of patient care services through executive staff and hospital department managers.
  • Oversees all budgets and costs through responsible use of planning and control systems that include forecasting levels of operations, cost effective utilization of resources and realistic financial variances, optimal fiscal operations of assigned hospital departments with primary responsibility for the financial integrity of service units through sound fiscal management and maximization of efficiency.
  • Develops a strong work force and productive work environment infused with a culture of lean through effective leadership and human resources practices. In recognition of the direct correlation between employee engagement and patient and family satisfaction, supports, monitors, and directs activities that build a positive and healthy work environment for all employees.
  • Directs, analyzes, and adjudicates decisions to add, delete, or modify  programs and positions commensurate with budgeted resources Collaborate with internal and external stakeholders to develop and influence policy at the local, state and national levels that fosters the provision of health care services by the City and County of San Francisco and the Department of Public Health.
  • Collaborates with internal and external stakeholders to develop and influence policy at the local, state and national levels that fosters the provision of health care services by the City and County of San Francisco and the Department of Public Health.
  • Directs, analyzes, and adjudicates decisions to provide or secure essential medical services and products that may determine whether an individual patient may live, die or have functional impairment based upon securing or not securing the essential medical service.
  • Participates in the development and promulgation of health policy at the local, state and national level. 
The 0943 Manager VIII – ZSFG Chief Operating Officer performs other related duties as assigned/required.

COMPENSATION AND BENEFITS: The normal annual salary range is $189,046 - $241,228. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range. For additional information about the City's benefits package, please visit: Municipal Executives' Association Benefit Summary

Other outstanding benefits offered with this position include:
  • Medical, Dental, and Life Insurance; Long-term Disability Plan; Flexible Spending Accounts.
  • Municipal Executives Flexible Credits Defined Retirement Plan.
  • Deferred Compensation; and Social Security.
  • Paid Management Training Program; Wellness Program.
  • Vacation/Holiday/Sick Time; and Administrative Leave.

Minimum Qualifications

1. Possession of a Bachelor’s degree from an accredited college or university in Public Health, Business Administration, or a closely related field AND six (6) years of managerial experience (which must include supervisory) in hospital administration; OR

2. Possession of a Master’s degree from an accredited college or university in Public Health, Business Administration, or a closely related field AND four (4) years of managerial experience (which must include supervisory) in hospital administration.

Education Substitution: Additional qualifying experience as described above may be substituted for the education requirement for up to two (2) years. One (1) year of work experience is equal to thirty (30) semester or forty-five (45) quarter units.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Possession of a Master’s degree in Business Administration, Health Care Administration, Public Affairs, Public Health, or a closely related field from an accredited college or university.

  • Experience in hospital leadership and managing a hospital department.

  • Experience operating within an integrated delivery care system.

  • Ability to effectively manage multiple departments, while prioritizing the complexities of the day.

  • Ability to effectively interact, manage and work within diverse setting and environment.

  • Strong leadership skills relevant to motivating staff, mentoring teams, encouraging development, and promoting a positive and cooperative working environment among large teams.

  • Knowledge of federal, state and local rules and regulations pertaining to activities and functions of the specific department; and management principles and practices.

  • Experience applying the principles and practices of public administration, financial and personnel management.

  • Comprehensive knowledge and understanding of Lean principles and experience in applying Lean management within a healthcare organization.

  • Knowledge and experience in working with labor organizations.

Verification of Experience: http://sfdhr.org/getting-job#verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
  • Select the desired job announcement.
  • Select “Apply” and read and acknowledge the information.
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”.
  • Follow instructions on the screen.
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Margarita Gonzalez Diaz, by telephone at (415) 554-2921, or by email at Margarita.gonzalez-diaz@sfdph.org.

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying)  
Candidates will be prompted to complete a Supplemental Questionnaire as a part of the online employment application. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position. 

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Note on ICARE:  Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing:

Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test. 

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found athttp://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation:  

http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  


Issued:  September 30, 2020
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0943-107317
DPH/MGD/415-554-2921

POS #: 01104891

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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