0942 Manager VII - Director of Primary Care

Recruitment #PEX-0942-089544




Applicants are encouraged to file immediately as this recruitment may close at any time,
but no earlier than October 5, 2018

APPOINTMENT TYPE:  Permanent Exempt.  In accordance with San Francisco Charter Section 10.104, exempt employees serve at the pleasure of the appointing authority.  

The San Francisco Health Network (SFHN) is a community of top-rated clinics, hospitals, and programs operated by the City and County of San Francisco’s Department of Public Health (DPH).  We connect San Franciscans to quality health care, annually serving more than 120,000 people, by providing continuous care for people wherever they are – in clinics, hospitals, at home, in jail, in transitional housing or on the streets.  As the CCSF public health system, we also provide emergency, trauma, mental health, and substance use care to any San Franciscan who needs it.  The SFHN celebrates San Francisco’s diversity, serving individuals and families of all backgrounds and identities, regardless of immigration status or lack of insurance and is dedicated to empowering all San Franciscans, without exception, to live the healthiest lives possible.  

Under policy direction of the San Francisco Health Network’s (SFHN) Director of Ambulatory Care, the 0942 Manager VII - Director of Primary Care directs fourteen (14) SFHN Primary Care health centers and associated programs; supervises an executive team of ten (10) people and provides oversight for a large central staff; and manages the work of care teams in all of the clinics, quality programs, budget, and all aspects of clinical operations.  

The 0942 Manager VII - Director of Primary Care performs the following essential job functions:

  • Plans, directs, oversees, and resources the DPH Primary Care health centers;
  • Develops, designs and implements, and coordinates and evaluates clinic programs and services, including operational data and metrics;
  • Supervises the work of the central Primary Care Leadership Team;
  • Determines resource levels and allocation prioritization to optimize primary care budgets;
  • Manages non-Primary Care programs within Primary Care, including Dental Services and Human Immunodeficiency Virus (HIV) Health Services; and
  • Represents Primary Care in SFHN executive leadership to ensure collaboration and coordination across departments.  

The 0942 Manager VII - Director of Primary Care performs other related duties as assigned.  

Compensation and Benefits:  
The normal annual salary range is $160,602 - $204,958. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills.  A special approval process is necessary for appointment above the normal salary range.  

In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include:  medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.

Minimum Qualifications

  1. Possession of a Bachelor’s degree from an accredited college or university AND six (6) years of experience (equivalent to 12,000 hours) managing a health care entity of which all must include supervising professionals; OR
  2. Possession of a Master’s degree (or higher) from an accredited college or university AND five (5) years of experience (equivalent to 10,000 hours) managing a health care entity of which all must include supervising professionals.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Possession of an undergraduate or graduate degree in Public Health, Public Administration, or a related field
  • Experience using principles, practices and techniques of program planning, development and evaluation as applied to health care setting in a multicultural environment serving primary care patients
  • Experience using principles, practices and techniques of budgeting and health care reimbursement system, especially in capitation financing model
  • Knowledge of principles, practices and techniques to ensure compliance with State and Federal regulations
  • Experience using principles, practices and techniques of Primary Care workforce development, labor practices, and employee relations
  • Experience in building, leading, and managing successful project teams and working in a multidisciplinary environment
  • At least two (2) years of experience working with an electronic medical record
  • Willingness to uphold/abide by DPH’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/
  • Experience working in a system which has implemented principles and tools of Lean Management Systems

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of required education typically must be a photocopy of the degree or transcript from an accredited college or university.  

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.  City and County of San Francisco (CCSF) employees do not need to submit verification of their City employment, but must submit written verification of outside experience. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.     

Verification of required licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst, Yvette Gamble, by telephone at (415) 554-2911or by email at yvette.gamble@sfdph.org

Selection Procedures

Supplemental Questionnaire: 
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process that must be submitted by the final filing deadline.  Responses will assist with determining if applicants meet the Minimum Qualifications. The information on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification.   

Departmental Selection Procedures:
The department may implement screening mechanisms to assess applicants’ qualifications for this position.  Only applicants most closely meeting the needs of the department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement through all steps in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.




Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout duration of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.   

Note on Electronic Health Record (EHR):
The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  

Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.  

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.  

Medical Examination: 
Prior to appointment, at the Department’s expense, applicants may be required to take a tuberculosis (TB) screening test, medical examination, and/or drug test.  

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Issued:  September 21, 2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-942-089544
DPH/YG/(415) 554-2911   (MCCP# 81-209, #01106439)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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