0923 Chief Data Officer

Manager II

Recruitment #PEX-0923-108721

Introduction

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

APPOINTMENT TYPE: Permanent Exempt (PEX), this position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

POSITION DESCRIPTION:

In this role you will be a senior technical leader in the City. Reporting to the Chief Digital Services Officer in the City Administrator’s Office, you will be a champion for transparency through open data, and better services through internal data sharing. You will help the City mature its understanding of data as a critical asset for delivering better, more equitable services to all San Franciscans.

You will lead a team of four, specializing in data and analytics. Your responsibilities will include setting data standards and governance, setting the City’s data strategy, and working closely with our departments to support them with data transparency both internally and externally. You will lead the city’s growth in data-driven decision-making by building a strong analytics program that includes ethical use of data science. You will ground all of this work in a strong understanding of the needs of our residents, and the business needs of our departments.

San Francisco was one of the first cities to have a Chief Data Officer, and is rightly proud of its Open Data program. This position is a Mayoral Appointment, and is enshrined in the City’s Administrative Code, Sec. 22.D (https://codelibrary.amlegal.com/codes/san_francisco/latest/sf_admin/0-0-0-13982). You will ensure the code is met by continuing DataSF’s work to develop the City’s open data portal, and continue to work with departments to bring their data online in useful and usable formats. 


DataSF (https://datasf.org) recently merged with Digital Services in a new step for data efforts in San Francisco. Data standards and service standards are two critical pieces that ensure joined up services and accurate data for decision-making. Bringing these two teams together creates a strong end-to-end digital offer that puts San Francisco at the forefront of civic data and digital services.

Combined, DataSF and Digital Services 
can ensure that data collection is standardized at the front end, with data joined up between internal systems, and good analytics so departments can track progress and improve services. Quality data, analytics, and insights are essential to improving City services, and you will take the lead on spreading good practice citywide. You will champion user-centered design and the importance of data for meeting user needs.

Digital Services is a team of 40 designers, engineers, and product managers. As Chief Data Officer you will sit on the Digital Services Leadership Team, alongside our Technical Director and Product Director. You will work closely with the team to ensure all our products and services have data standards built in from the start, and you will participate in strategic planning across all of Digital Services.

Removing barriers and making it easier for all people to access services or knowledge is a core part of any role at DataSF and Digital Services. Beyond any technical skill set or prior work history, accomplishing this ambitious task requires an empathetic understanding of the diverse array of experiences embodied in San Francisco. Your own life experience is a critical contribution to this effort. We are committed to building a team whose diversity reflects the residents we serve.

ESSENTIAL FUNCTIONS:

YOU WILL MAKE TIMELY, TRUSTED DATA EASILY AVAILABLE TO SUPPORT ANALYSIS AND DECISION-MAKING

  • Ensure continued operations of the City’s comprehensive open data program
    • Collaborate across departments to provide data governance, policies, and practices for publishing open data.
    • Oversee the ongoing development of the Socrata open data platform, and continue work with departments to create data transparency through this central directory
    • Draft rules and technical standards to implement the open data policy ensuring the policy incorporates the principles set forth in Administrative Code Section 22D.
    • Establish guidelines for licensing open data sets released by the City.
  • Support the development of digital services and analytics in the City through internal data sharing
    • Develop standards, policies and practices for internal data sharing
    • Work with departments to support internal data sharing initiatives
    • Identify opportunities for internal data sharing that will lead to better services and better data for decision making
    • Work with Agile teams to build, test, and learn in the development of new digital service

YOU WILL SUPPORT GOOD DATA GOVERNANCE

  • Own, develop and implement the City’s Data Strategy

  • Ensure best practices around ethics and equity are embedded at every stage of the data lifecycle from collection, storage, sharing, and use.

  • Support citywide efforts on Privacy
    • Support departments to consider the ethical and equity implications of data collection, use, and sharing
    • Work in coordination with the City Administrator’s Office to adopt rules and regulations that are consistent with the Charter and that implement the Privacy First Policy, including the privacy principles stated in Charter Section 16.130(e).
  • Draft reports and other public documents as needed, including reports to the Board of Supervisors and the Mayor describing the City’s implementation of the open data policy and use of data.


YOU WILL INCREASE USE OF DATA IN DECISION-MAKING

  • Grow the City’s analytics program and increase the use of data in decision making   
    • Oversee Data Academy program in partnership with Controller’s Office
    • Oversee the existing Power BI program
    • Support critical analytics projects, for example the City’s Covid-19 data hub
    • Demonstrate the value of data-driven decision-making and help departments to understand how to incorporate analytics into their performance approaches.
    • Promote use of data to understand where our city doesn’t serve marginalized communities well
  • Grow the City’s ethical use of data science
    • Oversee use cases and practical examples of data science projects via DataScienceSF service
    • Support departments’ understanding of data science and its ethical use  

YOU WILL BE A COLLABORATOR AND LEADER WITHIN DIGITAL SERVICES, ACROSS THE CITY, AND THROUGHOUT THE WIDER OPEN DATA COMMUNITY

  • Lead, coach and mentor a team of four fantastic staff members

  • Participate as a leader within Digital Services, and as a respected senior technologist citywide
  • Engage with departments and stakeholders across the City to communicate the importance of open data, analytics, and internal data sharing for better services and decision-making

  • Engage with external consumers of open data to ensure awareness of available data, solicit feedback on data quality and obtain new ideas for future data releases
  • Give presentations, lead and facilitate group meetings, and be comfortable speaking up as a leader in group settings

Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Three (3) years of professional experience within a governmental or private sector organization, developing and implementing policies related to open data and/or data governance.

DESIRABLE QUALIFICATIONS:

I.  ORGANIZATIONAL

  • Proven leader, with experience developing and implementing plans for broad organizational change
  • Excellent at building relationships, creating trust, and working collaboratively

  • Able to demonstrate humility and resilience, and maintain a sense of humor

  • Well versed in the principles of open data, open government, and digital services

  • Understand how structural inequity and institutional racism impact how data is collected, shared, and used

  • Excellent writing and public speaking skills

II.  TECHNICAL

  • Strong understanding of data management best practices

  • Strong communicator with internal and external stakeholders on deeper technical issues
  • Technically competent or conversant with:
    • Data infrastructure
    • Data governance, including privacy and security, quality, and stewardship
    • Data analytics and visualizations
    • GIS systems and mapping concepts
    • Open data, including portals and APIs and data formats
  • Experience in quantitative analysis, advanced mathematics, statistics, economics or computer science.

III.  GOVERNMENTAL

  • Understanding of specific areas of municipal activity that are data intensive - planning & zoning process, health, public safety
  • Understanding of government processes and practices (legislative process, budget process)

VERIFICATION: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Verification of experience is typically submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Submission of a resume and cover letter are REQUIRED at the time of filing and must be attached to the online application. The cover letter should also include a statement about why you are interested in the position and why you believe you are the ideal candidate for this role. Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

1. To submit a COVER LETTER using the online application:

  • Select the “Other” tab in the online application
  • Follow instructions given on screen

2. To submit a RESUME using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on screen

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the analyst at (415) 554-6000.

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).

THE CITY AND COUNTY OF SAN FRANCISCO IS AN EQUAL OPPORTUNITY EMPLOYER. MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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