0922 - Manager I

Digital Equity Manager

Recruitment #PEX-0922-109752


Mayor's Office of Housing and Community Development 

 Digital Equity Manager

0922- Manager I 

The position is located at the Mayor's Office of Housing and Community Development.

(Permanent Exempt)

 To be considered for this position you MUST include a Cover letter, Resume and a response to the Supplemental Questionnaire (1-4).   

MOHCD is seeking a dynamic leader for our Digital Equity Manager position. The Digital Equity Manager is responsible for leading the San Francisco Digital Equity (SFDE) initiative, a citywide effort to ensure all residents have essential technology access and skills. The Internet and digital technologies have been widely recognized as vital necessities in our modern world, and COVID-19 has made it more urgent than ever to bridge the digital divide. Through various programs and partnerships, SFDE is focused on helping the city's vulnerable populations leverage technology to improve outcomes in education, health, and economic advancement.

The 2019-2024 Digital Equity Strategic Plan outlines the City's goals and approaches to advancing digital equity. It includes strategies to strengthen technology access at affordable housing communities and neighborhood hubs, expand low-cost Internet options, distribute digital devices, develop innovative digital skill training programs, and build the technology capacity of community-based organizations (CBOs).

The Digital Equity Manager will provide overall direction for this initiative, overseeing continued implementation of our current strategies, while also responding and adapting to emerging needs and opportunities. Reporting to MOHCD's Director of Community Development, this position serves as a center of gravity and champion for digital equity efforts citywide and will need to collaborate closely with City departments and community-based partners.  The position requires oversight of multiple projects and complex interrelated coordination. It also requires the ability to resolve organizational and service delivery challenges and the ability to apply City and departmental policies.  This includes the ability facilitate multi-stakeholder convenings and coordinating work requiring inter-departmental cooperation. 

Key responsibilities

1.      Own, implement, and adapt the City's Digital Equity Strategic Plan and other citywide digital equity recommendations.

2.      Manage collaboration between MOHCD, the Department of Technology, Internet service providers, and affordable housing providers to expand and maintain the Fiber to Housing connectivity program.

3.     Oversee Fiber to Housing resident engagement, onboarding, and device distribution program.

4.     Manage outreach and public awareness efforts of existing resources for technology access or training.

5.     Manage MOHCD's portfolio of digital equity-related grants, contracts, and RFPs.

6.     Lead research projects and data analysis to assess digital equity needs and program progress.

7.     Develop policy and regulatory recommendations for expanding Internet access and digital skills for local, state, and federal proceedings.

8.     Organize events and convenings for City leaders, multisector stakeholders, and the general public, including annual Digital Equity Conference, Digital Equity Advisory Committee, and partnering with SF Public Library (SFPL)on the annual Connect with Tech Week.

9.     Partner with stakeholders in MOHCD and other City departments on CBO technology capacity-building efforts, including collaboration with the City's Chief Information Security Officer on a nonprofit and small business cybersecurity program.

10. Represent work of SFDE in local communities and at city, state, and national forums.

11. Partner with other stakeholders to pursue new funding opportunities from state, federal, or private entities.

12. Support digital equity-related efforts and programs of other City departments, including SFPL, Department of Children, Youth, and Their Families, and Department of Disability and Aging Services.

13. Supervise the full-time Digital Equity Coordinator.

Desired qualifications


·        Experience working on issues related to digital equity or bridging the digital divide, including Internet access or digital literacy gaps.

·       Experience leading multistakeholder initiatives and partnerships.

·      Strong background in policy analysis and research (both quantitative and qualitative).

·      Strong project management skills with ability to manage multiple projects concurrently.

·      Demonstrated commitment to DEI and experience in community engagement, particularly with low-income residents seniors, people with disabilities, immigrants, and communities of color.

·      Understanding of root causes of the digital divide and best practices for advancing digital equity.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Minimum Qualifications

Candidates are required to have 3-5 years of professional experience in the applicable, major functional areas of the job with a desirable qualification that two years of this experience includes supervisory experience.

A Bachelor's degree is also required and two years of education can be substituted with additional experience. 


Notes to applicants: If you're interested in applying for this position,  please complete your CCSF Online application immediately, the hiring manager will review applications upon submission.

How To Apply

Please read:   To be considered for this position you MUST include a Cover letter, Resume and a response to the Supplemental Questionnaire (1-4).   

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Karen Henderson by email at karen.henderson@sfgov.org



You must submit a Cover letter, Resume and a response to the Supplemental questions  by following these steps you may upload all required documents upon submitting your CCSF Online Application:

Select the “Resume” tab in the online application

You must upload your cover letter, resume and a response to the supplemental questions as one (1) document.

Follow instructions given on screen

Choose “Upload” as your method of submittal Click on “Upload Attachment”

Follow instructions given on screen


Verification:  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Plan

Final candidate(s) will be invited to take the Supervisory Test Battery (STB). The exam results will be for departmental informational purposes only.

Selection Procedures

Please read:   To be considered for this position you MUST include a Cover letter, Resume and a response to the Supplemental Questionnaire (1-4). 

Supplemental Questions

1.   Please describe your experience working on issues related to digital equity or bridging the digital divide, including addressing gaps in Internet access or digital literacy or training.

2.   Please describe your experience in community engagement, particularly with low-income residents, seniors, people with disabilities, immigrants, and communities of color. (Community engagement may include community organizing, program management and delivery, direct services, or outreach.)

a. Which communities or populations did you work with?

b. What approaches worked best?

c. What were the outcomes?

3.   Please describe your experience facilitating or organizing efforts across multiple departments, organizations, or partners.

a. How did you ensure all the stakeholders were working together effectively?

b. What were the biggest coordination challenges and how did you solve them?

4. Please describe your experience in strategy or policy development. 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointments.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests:  Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 


Information regarding requests for Veterans Preference can be found at: 

Exam Type:  Exempt 
Issued:  02/10/2021
Carol Isen
Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0922-109752
Mayor's Office of Housing and Community Development/ KH/ 415-701-5557


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps