0922 Care Coordinator Services Manager

Manager I

Recruitment #PEX-0922-109349

Introduction

Applicants are encouraged to apply as soon as possible as this announcement will remain open until a sufficient candidate pool has been attained. The earliest it may close is 5:00 p.m. on Thursday, February 4, 2021.

0922 Care Coordination Services Manager

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that serves 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-barrier entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Problem Solving/Diversional programs including the Homeward Bound program which has helped 11,000 individuals return to stable housing in their city of origin; and robust supportive housing programs over 8,000 units which provide permanent housing and services to formerly homeless individuals and families.

What You’ll Be Doing
The Department of Homelessness and Supportive Housing (HSH) is seeking a permanent exempt (ending December 31, 2021) Care Coordination Services Manager (0922) position. The Care Coordination Services Manager reports to HSH’s Deputy Director for Programs and is responsible for coordinating HSH services implementation under San Francisco’s Whole Person Care (WPC) program. Responsibilities will include developing and monitoring WPC contracts and procuring services; coordinating with Human Resources to recruit staff; assuring timely reporting to stakeholders including the California Department of Health Care Services (funder) and the WPC Steering Committee; assuring and monitoring project workplans and dashboards; and serving as the liaison between HSH and WPC partners, outside agencies and other departments/programs.

San Francisco’s Whole Person Care is a pilot program is funded by the California Department of Healthcare Services (DHCS). Whole Person Care (WPC) aims to coordinate health, behavioral health, and social services in a person-centered manner with the goals of improving beneficiary health and wellbeing, while using resources such as services and technology more efficiently and effectively. San Francisco’s WPC pilot will support integrated care for a particularly vulnerable group experiencing homelessness.

The vision of San Francisco’s WPC is to provide comprehensive, seamless and person-centric services, while using resources more efficiently and effectively. WPC partners will:

  • Transform our response to homelessness and our systems of care.
  • Build real-time, multi-agency integrated data.
  • Identify and prioritize high-need, high-risk individuals;
  • Develop individualized care and housing plans; and
  • Provide timely and coordinated care and services;
Primary Duties and Responsibilities (other duties may be assigned):

 The Care Coordination Services Manager is responsible for performing the following essential job functions:

  • Supervises and directs the work of one Senior Administrative Analyst.
  • Coordinates the HSH implementation of all WPC activities and provides oversight of ongoing WPC planning activities including reports, budgets, workplans, staff recruitment, communications, and administrative responsibilities to support the initiative.
  • Develops and Implements Care Coordination services in the community for highly vulnerable people experiencing homelessness and formerly homeless people living in housing.
  • Coordinates with DPH and the state to meet WPC requirements, including preparation of quarterly and annual reports and attendance of mandatory state and regional WPC meetings.
  • Provides direct oversight of Care Coordination services and contracts within HSH;
  • Supports collaboration and information sharing between DPH, HSH, HSA, and the San Francisco Health Plan (SFHP) program staff, facilities, and the agencies or community groups with which they work;
  • Develops and monitors Memoranda of Understanding (MOU) and contracts;
  • Initiates plans and assignments for each WPC effort;
  • Plans overall operations and policies and coordinates activities, develops, and implements systems to be used;
  • Assesses and re-assesses program efforts, efficiencies, and effectiveness, and determines goals and priorities;
  • Acts as WPC liaison with outside agencies and their departments/programs, to render advice on program policies and improve program activities;
  • Monitors training quality and technical assistance needs;
  • Monitors the work of and coaches subordinates to improve performance
  • Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures within Care Coordination Services.
  • Coordinates budget preparation; prepares reports, memoranda, and correspondence; and maintains statistical records.
  • Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
  • Assists in developing and implementing operational policies to ensure the efficient operation of section or program.

Appointment Type
Permanent Exempt (Category 18). In accordance with San Francisco Charter Section 10.104, exempt employees serve at the discretion of the appointing authority. The position will end on or around December 31, 2021.

Minimum Qualifications

Education
Possession of a baccalaureate degree from an accredited college or university.

Experience
Three (3) years of professional level experience with primary responsibility for overseeing, monitoring, and/or coordinating a program providing homeless, housing, health and/or social work services.

Substitution
Education Substitution: Additional qualifying work experience may be substituted for the required education on a year for year basis for up to two (2) years (30 semester / 45 quarter units equal one year).

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

  • Advanced degree and/or clinical certification in social work, public health, or MFT
  • Three or more years of program management experience.
  • Two or more years of Federal or State grant management experience preferred, including budgeting and monitoring responsibilities.
  • One year of supervisory experience.
  • Familiarity with Whole Person Care and other Medicaid Waiver programs.
  • Working knowledge of laws and regulations governing Medicaid/Medi-Cal and related public health programs; policies governing contract formulation and management; program planning and evaluation techniques; budget and grant preparation and administration.
  • Ability and Skill to supervise; communicate effectively orally and in writing; establish and maintain a variety of working relationships; use computers/computer systems; perform and prioritize multiple tasks.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Notes

Knowledge of: management and administrative techniques applicable to operations in the area assigned; State and Federal regulations appropriate to unit; budget development and administration; and personnel administration.

Ability to: manage, administer and/or coordinate a complex operational section; plan, coordinate and direct work of subordinates and consultants/contractors; analyze and report upon operating conditions and problems; recommend appropriate solutions; deal tactfully and effectively with personnel at all levels and the general public; conduct analysis of operations and development plans as required; prepare and present comprehensive reports.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Timothy Liong, by telephone at 628-652-2805, or by email at timothy.liong@sfgov.org.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).

THE CITY AND COUNTY OF SAN FRANCISCO IS AN EQUAL OPPORTUNITY EMPLOYER. MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here.

Seniority Credit in Promotional Exams
Information regarding seniority credit can be found here.

Veterans Preference
Information regarding requests for veteran’s preference can be found here.

Terms of the Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Issued: January 21, 2021 Carol Isen
Acting Human Resources Director
Department of Human Resources
Recruitment ID #: PEX-0922-109349
HSH/TL/628-652-2805

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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