8601 Emergency Services Coordinator I

Recruitment #PBT-8601-093801


Amended on February 12, 2019 to update conclusion language. 

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit: http://www.sfdem.org/.

Position Description: DEM is currently hiring one (1) permanent, full-time position in classification 8601 Emergency Services Coordinator I. This position provides administrative support to the Bay Area Urban Areas Security Initiative (UASI) program. 

Under immediate supervision, the Emergency Services Coordinator I supports the planning, coordination, and development of regional homeland security initiatives, plans, exercises, and processes within the Bay Area UASI management team. In addition to providing assistance to the twelve counties and three core cities of Oakland, San Francisco, and San Jose within the Bay Area UASI, the position also acts as a liaison between the UASI Office and DEM regarding department policies/processes, San Francisco citywide initiatives, community outreach programs, and ongoing IT upgrades/technical problem solving, including keeping abreast of new software applications, computer hardware, and equipment.

Additional essential functions of the Emergency Services Coordinator I position include, but are not limited to, the following:

  • Reviews, evaluates, and analyzes information used in the development and implementation of regional plans, policies, and procedures, or other homeland security processes for the Bay Area Region.
  • Researches, analyzes, and provides reference information related to technical studies in regional homeland security planning to project managers.
  • Provides efficient, professional, and courteous customer service to the general public by providing information on homeland security policies and initiatives.
  • Researches, reviews, and prepares homeland security documentation for stakeholders to ensure that legislative requirements are met.
  • Reviews and assesses documents and processes to assist with the development and implementation of regional initiatives.
  • Prepares reports, documents, or other technical materials; develops outreach materials in multiple formats for presentations.
  • Ensures the functionality of the Bay Area UASI office; maintains master calendar, manages office equipment inventory and distribution, schedules executive management and management team meetings, and coordinates the ordering and distribution of office supplies.
  • Performs other duties as assigned. 

Minimum Qualifications

1a. Possession of a baccalaureate degree from an accredited college or university AND six (6) months of experience providing technical support in an emergency management or homeland security agency; OR 


1b. Possession of a baccalaureate degree from an accredited college or university in Business, Public Administration, Emergency Management, or a closely related field; AND


2. Completion of the United States Department of Homeland Security, FEMA, Emergency Management Institute Courses: IS 100.b or ICS 100, and IS 200.b or ICS 200; AND


3. Possession and maintenance of a valid driver’s license (a valid California driver’s license is required at the time of appointment).


Additional experience providing technical support in an emergency management or homeland security agency as described above may substitute for the required degree on a year-for-year basis.  Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.


Note: Six months of full-time employment is equivalent to 1000 hours (1000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. 


Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

  • Exceptional customer service and interpersonal skills
  • Self-motivation and ability to work independently with minimal supervision
  • Exceptional written communication skills
  • Comfort with technical systems (e.g. computer networking, user administration, etc.)
  • Exceptional website and social media skills
  • Creativity and innovative thinking

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  •  Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kacie Kesler, by telephone at (415) 558-3859, or by email at kacie.kesler@sfgov.org 



Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, hours worked, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Minimum Qualification Supplemental Questionnaire: (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Clerical Examination: (Weight: 30%)
Candidates who meet the minimum qualifications will be invited to participate in a written multiple choice examination designed to determine their relative knowledge, skill, and ability level in one or more of the following job-related areas as appropriate. These may include, but not be limited to: ability to establish and maintain effective and cooperative working relationships and to effectively work with others; ability to communicate effectively, professionally and courteously with others in a clear, concise, and understandable manner; ability to enter data accurately into systems; ability to prepare, organize and maintain records (e.g., clerical, office); ability to use office machines and equipment (e.g., scanner, photocopy machine, calculator) for office operational needs; ability to read and review information such as forms, documents, and/or reports for completeness, accuracy, grammar, punctuation, and spelling; ability to utilize various computer software programs (e.g., word processing, excel, power-point) for the development of reports, spreadsheets, presentations and/or other purposes; ability to understand information to assist in following directions; ability to organize time and materials accordingly in order to work more efficiently; knowledge of principles, practices, policies and procedures in office operations; ability to exercise good judgment when making a decision such as considering risks and alternatives prior to making a decision; and ability to use mathematical formulas (e.g., subtraction, addition, multiplication) to perform calculations and analysis.

This is a standardized, written multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination. 

The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent (even if it turns out to be lower than your original score).

Qualified applicants will be notified by email of the exact time, date, and location of the examination.

Oral Examination: (Weight: 70%) 
Candidates who pass the Clerical Examination will be invited to participate in an Oral Examination designed to measure knowledge, skills, and/or abilities in job-related areas which may include but not be limited to: knowledge of principles, practices, purposes, scopes, and techniques of various phases of plan writing; ability to collect, analyze, and interpret data pertaining to homeland security; ability to speak clearly, concisely, and effectively to communicate work-related information; ability to prepare technical reports, records, and other documents related to homeland security; ability to deal tactfully and effectively with the general public, governmental officials, professional and technical persons and employees; and the ability to use a computer to research, extract and process information and prepare correspondence, written reports, and other documents. 

Candidates must achieve a passing score on both the Clerical Examination and the Oral Examination in order to be ranked on the eligible list.  Candidates will be placed on the eligible list in rank order according to their final score.  The department may utilize additional selection procedures to make a final hiring decision. 

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:


  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Certification Rule: 
The certification rule used for the eligible list resulting from this selection procedure will be the Rule of Seven (7) Scores. Additional position-specific selection mechanisms may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Information can be found at: http://www.sfdhr.org/index.aspx?page=20#eligiblelists.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resources Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please visit: http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Reasonable Accommodation Request:
Applicants with disabilities requiring reasonable accommodation can find information on requesting a reasonable accommodation at

Veterans Preference:
Information regarding requests for Veterans Preference can be found at

Seniority Credit in Promotional Exams:
Information regarding Seniority Credit can be found at

Terms of Announcement: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Information regarding copies of applicant documents can be found at http://sfdhr.org/information-about-hiring-process#copies.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Information regarding Right to Work can be found at http://sfdhr.org/informatiteon-about-hiring-process#identification.

Additional Information:
General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at http://www.sfdhr.org/index.aspx?page=20 or hard copy at One South Van Ness Avenue, 4th Floor.

Recruitment Type: CPE
02/06/2019, Amended 02/12/2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: 093801
DEM / KK / (415) 558-3859


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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