8234 Fire Alarm Dispatcher

Recruitment #PBT-8234-085863

Introduction


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

Position Details:
Under general supervision, is responsible for dispatching fire apparatus and other equipment in cases of fires or emergencies and is responsible for maintaining routine records of fire calls and the movement of fire apparatus and similar emergency equipment.

- Receives reports of fires and other public safety emergencies and dispatches appropriate supervisor through the use of telephone radio and video communication

- Receives box alarms and transfers to San Francisco Fire Department radio dispatch; transmits extra alarms or requests for special apparatuses.

- Makes regular tests of all fire box and alarm circuits; uses line testing equipment in conjunction with two-way radio for detecting location of circuit faults; dispatches repair staff to locate and repair breakdowns in fire alarm circuits

- Maintains station log of all activities during assigned shift

- Monitors civil defense and outdoor public warning system; operates the siren attack warning system in the event of an emergency or enemy action that may warrant this operation; and activates the outdoor public warning systems as required for general public announcements

- Monitors audio and video feedback from burglar and fire alarm devices on City property and facilities for police, fire, and ambulatory dispatch as needed; monitors various video camera system circuits and reports faults and emergencies

- Receives trouble complaints for street lighting and traffic signals and dispatches appropriate staff

Work Location: Incumbent will conduct the majority of work at the Department of Technology, Public Safety Division, 200 Paul Ave. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco.

Minimum Qualifications

Experience:
One (1) year of experience in a public contact position providing or soliciting information by telephone or radio (such as positions with heavy public contact in answering complaints, telephone operations, or dispatching work); AND

Six (6) months of experience in the operation of digital communication lines, including experience in the maintenance and repair of electrical circuits.

License and Certification:
Possession of a valid California driver license.

SPECIAL REQUIREMENTS:

  • Criminal Justice Information Services (CJIS) Security Clearance may be required. (See Security Clearances and Background Investigations below)

NOTE:

1. MEDICAL TESTING: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2. SECURITY CLEARANCES AND BACKGROUND INVESTIGATIONS: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrick Cheng, by telephone at 628-652-5011, or by email at Patrick.cheng@sfdpw.org. (email preferred)

Selection Procedures

Oral Exam (Weight: 100%)
Qualified candidates will be invited to an oral exam to measure their relative knowledge, skills and abilities to determine their possession of the knowledge, skills, and abilities required for 8234 Fire Alarm Dispatcher.

A passing score must be achieved on the Oral Exam in order to be ranked on the eligible list. The department may administer additional position-specific selection procedures to make final hiring decisions. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Certification Rule
The certification rule for the ranked eligible lists resulting from this examination will be Rule of the Three Scores.

Eligible List http://www.sfdhr.org/index.aspx?page=20#eligiblelists
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

General Information concerning CCSF Employment Policies and Procedures

A hard copy of Important Employment Information for the CCSF can be obtained at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Employment, Character and Background Investigation

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Requests:

Reasonable Accommodations:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable Americans with Disability Act Accommodation using the link above.


Veteran's Preference:

Information regarding requests for Veterans Preference can be found using the link above.

 

Entrance

Issued: September 13th, 2018

Recruitment ID Number: 085863
Micki Callahan

Human Resources Director
Department of Human Resources

DT/PC/628-652-5011

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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