5602 Utility Specialist - Power Enterprise

Recruitment #PBT-5602-097300


5602 Utilities Specialist - CleanPower SF 

San Francisco Public Utilities Commission

Recruitment #PBT-5602-097300

Announcement amended and re-opened on May 12, 2020
to reflect changes to the Minimum Qualifications


This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Who are we?

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.


This announcement may be used to fill multiple positions for the Power Enterprise divisions below:


Under direction, the 5602 Utility Specialist will perform a number of duties in support of CleanPowerSF planning and operations, including but not limited to: conducting program financial forecasting; long-term resource planning; operational planning and coordination with other Power Enterprise and SFPUC groups; developing and administering new programming and service offerings; analyzing customer billing data; contract negotiation and management; ensuring regulatory compliance; and providing timely analytical and policy support on CleanPowerSF business and strategic planning matters.

Essential functions:

  • Develop analytical tools to evaluate current operations and new business opportunities; Conduct analysis in support of the CleanPowerSF Integrated Resource Plan, 10-year capital plan, and other local investment planning, including plans to develop new customer programs and distributed energy resource projects
  • Manage existing and negotiate new CleanPowerSF professional service and power supply contracts
  • Provide analysis on generation rates, ratemaking principles and other energy-related costs for customers and business planning purposes
  • Support the development and design of electricity rates and tariffs for CleanPowerSF customers
  • Develop new energy efficiency, demand response and on-site renewable generation programming, including the planning, development, budgeting, contracting, implementation, and performance reporting for these programs
  • Conduct analysis in support of the CleanPowerSF Integrated Resource Plan, 10-year capital plan, and other local investment planning, including plans to develop new customer programs and distributed energy resource projects
  • Develop and maintain multi-year operating, financial and capital plans
  • Develop request for proposals (RFPs) and negotiate new professional service and power supply contracts
  • Monitor and actively participates in regulatory proceedings at the California Public Utilities Commission (CPUC), California Energy Commission (CEC), California Air Resources Board (CARB), California Independent System Operator (CAISO) and others
  • Evaluate and conduct analysis of the implications of new adopted and proposed rules, and regulatory and legislative requirements
  • Ensure CleanPowerSF compliance with state regulatory requirements
  • Assure timely submittal of accurate reports to regulatory agencies
  • Supervise and train Utility Analysts and other CleanPowerSF technical personnel
  • Develop CleanPowerSF program or project budgets, schedules and tracking systems
  • Monitor and analyze CleanPowerSF program expenditures, report to management on variances, and provide recommendations for variance mitigations
  • Class 5602 Utility Specialist performs other job-related duties as required

Customer Engagement Group

Under direction, the 5602 Utility Specialist will perform advanced journey-level work supporting the City's efforts to expand access to clean energy programs for San Francisco electricity customers. The Customer Engagement Group is the main point of contact for power customers and will be responsible for the intake and resolution of all customer requests in order to facilitate access to SFPUC resources. This position will act as an account manager for both Hetch Hetchy Power and CleanPowerSF retail services through outreach and engagement with existing, new and relocating customers and requires exquisite attention to detail and sound professional demeanor.

Essential functions: 

  • Perform direct outreach to individual customers, businesses and community groups in areas such as Hetch Hetchy Power, CleanPowerSF, energy efficiency, renewable energy, and other programs that support Power Enterprise goals
  • Identify new and existing business opportunities for potential expansion to increase SFPUC’s customer base within its service territory
  • Maintain up-to-date records of contact information with key relationships, power operations, energy consumption and other related data
  • Serve as the customer champion within SFPUC to assure that customers' initial interconnection process and their continuing service meet the highest customer service standards
  • Help develop marketing and outreach strategies to facilitate customer solutions and growth
  • Collaborate and work closely with other Power Enterprise staff to efficiently follow program rules, policy directives and contractual constraints to ensure that customer needs are met effectively
  • Identify operational constraints and evaluates or recommends policies and procedures to improve operations, mitigate risks, increase revenues and decrease costs
  • Develop standard operating procedures, training programs and materials to implement policies and programs; trains analysts, technicians and other personnel on policies, procedures and compliance issues
  • Write a variety of documents including, but not limited to: reports; work plans; general correspondence; operating, financial and marketing plans; operating procedures and policy recommendations; meeting minutes; legal and regulatory interpretations and issues; and other types of written documents
  • Class 5602 Utility Specialist performs other job-related duties as required

Equal Employment Opportunity: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

  1. Possession of a baccalaureate degree from an accredited college or university preferably with major coursework in Law, Engineering, Environmental Studies, Natural Resources, Computer Science, Business Administration, Mathematics, Statistics, Economics or other field related to the utility business; AND
  2. Four (4) years of verifiable journey-level work experience in one or more of the following areas: planning, scheduling, cost estimating and resource projecting for mid to large scale projects; water supply management and planning; power operations planning and scheduling; analysis, interpretation and application of utility contracts and regulations in either water, power (electric and/or natural gas), telecommunications, or a wastewater program; utility market and environmental analysis and planning; power supply and transmission rates and contracts; generation, transmission or distribution planning and design; or long-term utility systems planning.

SUBSTITUTION: Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis.


  • Twelve (12) months or one (1) year of verifiable work experience in the electricity sector/energy markets.

The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification.


  • Two (2) years or 24 months of experience in energy efficiency, renewable energy, power generation, and/or natural gas
  • Verifiable account management, contract management or business development skills
  • Ability to build and utilize effective external and interdepartmental working relationships while effectively managing multiple projects or tasks
  • Basic understanding and exposure to Eco-Commerce, Benchmarking, and Sustainability models as they relate to building energy management goals and initiatives

Applicants must meet the minimum qualifications and special condition  requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Need help completing the application?

Computers are available for the public from 8:00 a.m. to 5:00 p.m., Monday through Friday, to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by email.

You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter. To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply. You should retain the confirmation email for your records. Failure to receive the email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tiffany Tran, by telephone at 415-554-1670, or by email at jobs@sfwater.org.

Selection Procedures

Minimum Qualifications Questionnaire (Qualifying)

Applicants will be prompted to complete a Minimum Qualifications Questionnaire as part of the online application process. All applicants must complete the Minimum Qualifications Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Minimum Qualifications Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Minimum Qualifications Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Supplemental Questionnaire Exam (100%)

Applicants will be prompted to complete a supplemental questionnaire that must be submitted during the online application process. All applicants must complete the supplemental questionnaire. The purpose of the Supplemental Questionnaire Exam is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to knowledge of: electric utility customer programs, including energy efficiency, demand response, and distributed generation and storage; development/implementation of policies/procedures related to procurement and contracting; electric rates and ratemaking principles; electric industry regulation and markets; roles and responsibilities of local, state, and federal government agencies; the ability to: prepare clear, accurate and well-organized reports, memos, emails and correspondence; perform statistical analysis and knowledge of energy and financial modeling tools; skill to use computer software, modeling tools, and produce reports and analysis; experience in establishing, maintaining and fostering effective working relationships; and other job related knowledge, skills and abilities.

A passing score must be achieved on the Supplemental Questionnaire Exam in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Candidates scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Certification Rule:

The certification rule for the ranked eligible lists resulting from this examination will be Rule of 10 Scores. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures:

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Announcement amended and re-opened on May 12, 2020 to reflect changes to the Minimum Qualifications
Exam Type: Combined Promotive and Entrance (CPE)
Issued: November, 2019
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID: PBT-5602-097300/01143927/01133444/01145098/01070093/01082280
PUC - TDT (415) 554-1670


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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