4216 Assessor-Recorder Operations Supervisor
|Date Opened||9/14/2018 5:00:00 PM|
|Filing Deadline||9/28/2018 5:00:00 PM|
|Salary||$38.70 - $47.04/hour; $6,708.00 - $8,153.00/month; $80,496.00 - $97,838.00/year|
|Job Type||Permanent PBT|
Clerically amended September 24, 2018
Who We Are
The Office of the Assessor-Recorder is responsible for carrying out property tax-related functions governed by the State Constitution and State and local laws. Our core responsibilities include locating all taxable property in the City and County of San Francisco, identifying ownership, establishing a taxable value, and applying all legal exemptions. Property broadly includes both real property and personal property owned by businesses. The Office of the Assessor-Recorder is also responsible for recording documents and maintaining those public records. Over 400 different types of documents are recorded annually, including deeds of trust, reconveyances, liens, and public marriage licenses. The Office is also responsible for collecting any transfer tax due upon a change in property ownership. The Office of the Assessor0Recorder strives to conduct out work with the core principals of professionalism and integrity.
What We Do
Heightened activity in the real estate and business markets means increased demand for the work of our Office. Every year, property tax revenue remains the largest single source of funding for the City’s General Fund revenue, representing close to $2 Billion in Fiscal Year 2017-18. This revenue funds crucial services like public safety, education, neighborhood improvements, and health and family support services. Through the dedicated work of the Assessor-Recorder staff, the City experienced an 11% increase in the local assessment roll compared to the previous year, representing a cumulative value of over $256 Billion and generating over $3 billion dollars in local revenues. This is due in part to strong growth in the real estate market, additional construction across San Francisco, and our office’s efforts in increasing efficiency. In recent years, we have taken significant steps toward modernizing our operations, including launching a new information management system to create a better, more convenient way of managing our close to 300,000 property files and documents and to safeguard our information. We have also started a multi-year, multi-organization effort aimed at modernizing City-wide property tax systems. Meanwhile, our core values continue to drive our efforts to improve customer service.
What We’re Looking For
The Office of the Assessor-Recorder is currently hiring for vacancies in class 4216 Assessor-Recorder Operations Supervisor. Under general direction, the 4216 Assessor-Recorder Operations Supervisor is responsible for difficult, specialized and technical office support and customer service work within the Office of the Assessor-Recorder, including serving as a primary public contact person to explain important and specialized policies, procedures, and regulations. This is the supervisory level in the Assessor-Recorder Office clerical series.
Essential duties include, but are not limited to:
1. Supervises the work of Assessor-Recorder Office clerical and technical staff within an assigned area of activity.
2. Audits work product to ensure accuracy and compliance with applicable team/section and department standards, as well as local, state, and federal laws and regulations.
3. Creates reports and analyzes data relating to the team/section's productivity and performance, as well as financial, statistical, and operational information.
4. Reviews and evaluates the effect of relevant proposed and existing laws and regulations on the department; exercises individual judgment to interpret and explain relevant policies, regulations, and laws to employees and the general public.
5. Resolves the escalated and difficult day-to-day issues raised by the public, department staff, or other entities; investigates complaints and recommends corrective action when required.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Completion of sixty (60) semester/forty-five (45) quarter units from an accredited college or university, with major coursework in business administration, accounting or a closely-related field.
Three (3) years of experience equivalent to a 4215 Assessor-Recorder Senior Office Specialist; or three (3) years of progressively responsible legal document review, researching documents and processing experience, in a county Assessor or Recorder's office, a government agency, real estate company, title company, insurance company or law services agency.
Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.
Qualifying candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.
This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.
The Basic Supervisory Exam will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification.
The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
Disaster Service Workers
Applicants should keep copies of all documents submitted, as these will not be returned.
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable at:
Information regarding requests for can be found at:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at .] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4 Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.