4216 Assessor-Recorder Operations Supervisor

Recruitment #PBT-4216-089574


Clerically amended September 24, 2018

Who We Are

The Office of the Assessor-Recorder is responsible for carrying out property tax-related functions governed by the State Constitution and State and local laws. Our core responsibilities include locating all taxable property in the City and County of San Francisco, identifying ownership, establishing a taxable value, and applying all legal exemptions. Property broadly includes both real property and personal property owned by businesses. The Office of the Assessor-Recorder is also responsible for recording documents and maintaining those public records. Over 400 different types of documents are recorded annually, including deeds of trust, reconveyances, liens, and public marriage licenses. The Office is also responsible for collecting any transfer tax due upon a change in property ownership. The Office of the Assessor0Recorder strives to conduct out work with the core principals of professionalism and integrity.

What We Do

Heightened activity in the real estate and business markets means increased demand for the work of our Office. Every year, property tax revenue remains the largest single source of funding for the City’s General Fund revenue, representing close to $2 Billion in Fiscal Year 2017-18. This revenue funds crucial services like public safety, education, neighborhood improvements, and health and family support services. Through the dedicated work of the Assessor-Recorder staff, the City experienced an 11% increase in the local assessment roll compared to the previous year, representing a cumulative value of over $256 Billion and generating over $3 billion dollars in local revenues. This is due in part to strong growth in the real estate market, additional construction across San Francisco, and our office’s efforts in increasing efficiency. In recent years, we have taken significant steps toward modernizing our operations, including launching a new information management system to create a better, more convenient way of managing our close to 300,000 property files and documents and to safeguard our information. We have also started a multi-year, multi-organization effort aimed at modernizing City-wide property tax systems. Meanwhile, our core values continue to drive our efforts to improve customer service. 

What We’re Looking For

The Office of the Assessor-Recorder is currently hiring for vacancies in class 4216 Assessor-Recorder Operations Supervisor. Under general direction, the 4216 Assessor-Recorder Operations Supervisor is responsible for difficult, specialized and technical office support and customer service work within the Office of the Assessor-Recorder, including serving as a primary public contact person to explain important and specialized policies, procedures, and regulations. This is the supervisory level in the Assessor-Recorder Office clerical series.


Essential duties include, but are not limited to:


1.    Supervises the work of Assessor-Recorder Office clerical and technical staff within an assigned area of activity.

2.    Audits work product to ensure accuracy and compliance with applicable team/section and department standards, as well as local, state, and federal laws and regulations.

3.    Creates reports and analyzes data relating to the team/section's productivity and performance, as well as financial, statistical, and operational information.

4.    Reviews and evaluates the effect of relevant proposed and existing laws and regulations on the department; exercises individual judgment to interpret and explain relevant policies, regulations, and laws to employees and the general public.

5.    Resolves the escalated and difficult day-to-day issues raised by the public, department staff, or other entities; investigates complaints and recommends corrective action when required.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Completion of sixty (60) semester/forty-five (45) quarter units from an accredited college or university, with major coursework in business administration, accounting or a closely-related field.

Three (3) years of experience equivalent to a 4215 Assessor-Recorder Senior Office Specialist; or three (3) years of progressively responsible legal document review, researching documents and processing experience, in a county Assessor or Recorder's office, a government agency, real estate company, title company, insurance company or law services agency.

Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.


How to Apply: 


Applications for City and County of San Francisco jobs are only accepted through an online process. Visitwww.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·         Select the desired job announcement

·         Select “Apply” and read and acknowledge the information

·         Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·         Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, James Galileo, by telephone at 415-554-4976or by email at James.Galileo@sfgov.org

Selection Plan

Basic Supervisory Exam:  (Weight:  50%)

Qualifying candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The Basic Supervisory Exam will be administered either on a computer or in paper format.  The type of format will depend on the size of the qualified applicant pool.  Qualified candidates will be notified of the type of exam format in their exam appointment notification.

The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


A passing score must be achieved on the Basic Supervisory Exam in order to continue in the selection process.


Supplemental Questionnaire:  (Weight: 50%)

Applicants who pass the Basic Supervisory Exam will be eligible to complete a Supplemental Questionnaire. *PLEASE NOTE: The Supplemental Questionnaire will be distributed via email, and only to those candidates who achieve a passing score on the Basic Supervisory Exam.*


The Supplemental Questionnaire has been designed to measure knowledge, skills, and/or abilities in job-related areas which may include but not be limited to: ability to supervise, assign, monitor, evaluate, and regularly train staff to ensure the success of the team; ability to set priorities, delegate, motivate and develop subordinates’ skills, coach them to become top performers, and communicate objectives, goals, established work standards, and expectations ability to plan, organize, monitor and direct important cashiering and recording operations; evaluate workflow and make changes based on organizational needs; recommend and develop new procedures to ensure sections’ goals are met in conformance with procedures, policies and objectives; ability to research, evaluate information, and resolve escalated and complex issues related to transfer taxes, recording fees, and recording requirements, ensuring conformance with laws, policies, and procedures; knowledge of local and State laws, regulations and requirements that apply to county recording administrative procedures; knowledge of the tax roll process, including the relationship between the Assessor-Recorder, Controller and Tax Collector’s offices; ability to extract and analyze data and information to prepare statistical, operational, and productivity reports related to Recorder activities; skill to approach problem-solving logically, research options, deal with conflicts, confrontations and disagreements in a positive manner, avoid biases and focus on meaningful data to draw the right conclusions and creative solutions; ability to interact cordially and communicate tactfully and effectively with personnel at all levels, the general public, and system vendors in order to coordinate, disseminate information, and ensure correct application of systems, procedures and policies; knowledge of business data processing principles and practices, including the use of computer equipment and software; ability to write in a clear and effective manner to compose clear, concise reports, correspondence, actions, procedures, and other documentation (statistical and narrative). 


All responses to the Supplemental Questionnaire are subject to verification and must be consistent with the information provided in your employment application.


Applicants must possess a passing score on both the Basic Supervisory Exam and the Supplemental Questionnaire in order to be eligible to be placed on the final eligible list.


Certification Rule:

The certification rule for the eligible list resulting from this examination will be Rule of Seven Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.


Eligible list:

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules.ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the

California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:


             • Candidates for positions with the Unified School District and the Community College

District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

• Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.


Having a conviction history does not automatically preclude you from a job with the City.


If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through State and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures
Important Employment Information for the City and County of San Francisco can be obtained at 
http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at: 

Terms of Announcement and Appeal Rights 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at 
www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/

Exam Type: CPE
Issued: September 14, 2018; Amended: 9/24/2018

Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 089574




All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

Powered by JobAps