3376 Animal Care Assistant Supervisor

Behavior & Training Assistant Supervisor

Recruitment #PBT-3376-097581


This is a Position Based Test (PBT) conducted in accordance with Civil Service Rule 111A. 



Animal Care and Control (ACC) is the municipal agency responsible for the City’s public health and animal welfare needs. As an open-door shelter that accepts any San Francisco animal, domestic or wild, regardless of age, species, temperament or health, ACC intakes approximately 10,000 animals per year.  Aside from sheltering thousands of animals every year, the staff enforces local and state laws pertaining to animal welfare; provides animal care, rescue, and veterinary services; protects the public from dangerous animals; and licenses dogs, service animals, and commercial dog walkers. ACC has an annual budget of $7 million and a staff of approximately 50 and 400 volunteers.  


LOCATION: San Francisco Animal Care and Control, 1200 15th Street, San Francisco, CA, 94103.



Under direction of the Operations Manager, assists in supervising the kennel operation of the Animal Shelter, ensuring safe, sanitary and secure facilities for shelter animals and the public as well as the humane handling and care of shelter animals.

The Behavior and Training Assistant Supervisor (BTAS) will be responsible for conducting behavior assessment for dogs and cats. The position will also create and maintain socialization and training programs for young and under socialized dogs and cats in order to improve the behavior and adoptability of animals at the shelter. As part of this duty, the BTAS will be designing and providing animal behavior and training programs for ACC volunteers and staff. The BTAS will create and maintain dog and cat volunteer programs through written manuals, volunteer training, floor support, and a mentor program. The position will also work directly with the public and staff to assist in surrenders and adoptions as well as participating in shelter special events. The BTAS is responsible for recruiting volunteer foster caregivers for in-home care. The BTAS also collaborates with San Francisco Animal Care & Control (SFACC) staff for the medical treatment, placement and behavior services for SFACC foster animals.

The 3376 Animal Care Assistant Supervisor- Behavior & Training Assistant Supervisor performs the following essential job functions:

  • Actively recruits, creates curriculum, and trains in-shelter and foster care volunteers and develop partnerships with appropriate organizations to expand placement options.
  • Assists in scheduling, assigning, training and monitoring the work of assigned staff and volunteers; oversees the daily operation of the facilities in the absence of the Animal Care Supervisor.
  • Assists in the screening and selection of animals to be made available for adoption; schedules spay/neuter surgeries; arranges for breed rescue and foster families for appropriate animals; serves as day-to-day contact for transfer of selected animals to SPCA.
  • Assist with the placement of animals to the appropriate adoptive or foster home matching skill level and availability. Performs behavior consultations on-site to potential adopters, foster volunteers, and adopters to ensure accurate, evidence-based, and relevant information is conveyed to stakeholders.
  • Coordinate medical needs, treatments, organization and inventory of foster supplies; assist volunteers with supply pick-up, scheduling appointments and return of animals.
  • Document and implement standard operating procedures (SOPs) and ensure compliance with in-shelter volunteers, foster care volunteers, and staff concerning guidelines and procedures.
  • Ensures the safe and humane handling of all animals; assits in the training of new staff to ensure human handling.
  • Ensure a safe work environment by following all safety guidelines and modelling safe work practices.
  • Inspects and monitors all animals, including those that may be isolated or quarantined, for signs of illness or unusual behavior; recommends appropriate action and reports significant problems to the Veterinary Medical services staff or the Operations Manager.
  • Maintains accurate and legible case files and records for each animal in the shelter; uses a computer to input, update and access information regarding shelter animals and to produce written documents.
  • Maintain appropriate volunteer records in SFACC’s volunteer database management system.
  • Maintain medical and behavior records of shelter animals in the shelter management database.
  • Monitors and ensures availability of animal care supplies for dog enrichment, office supplies and equipment, including performing related inventory, ordering and stocking functions.
  • Participate in special events and outreach functions.
  • Performs behavior evaluations, selection and disposition of animals for euthanasia in accordance with established laws, departmental policy and procedures; assesses pathway planning and placement viability with the resources available to agency and participates in disposition triaging with the Operations Manager and Head Veterinarian. This includes the ability to communicate behavior findings, bite histories, and intake history clearly to interested parties internally and externally.
  • Provides information and assists members of the public who are relinquishing animals or in search of lost or adoptable pets; discusses and educates public on adoptions of domestic animals.
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs and events.
  • Under the direct and indirect supervision of the Operations Manager, provides and oversees behavior evaluation, any staff performing these functions, and updates procedures according to best practices and industry standrds while adhering to protocols within departmental policy.
  • Work effectively with individuals and colleagues from diverse communities and cultures.

The 3376 Animal Care Assistant Supervisor: Behavior & Training Assistant Supervisor performs related duties as required.


Working conditions: exposure to strong and/or unpleasant odors, including those from animal excrement, cleaning agents and chemical compounds, and frequent exposure to noise; lifting of equipment and objects up to 50 lbs.

Minimum Qualifications

EXPERIENCE: One (1) year (2000 hours) of experience as an animal care attendant or animal care technician in an animal shelter.




LICENSE: Possession of a valid California Driver’s License.




CERTIFICATION: Successful completion of state-mandated euthanasia training and certification within one year of hire.



Two (2) years (4000 hours) of hands-on experience in the care, feeding and/or handling of animals in a facility that cares for and houses animals (e.g. veterinary hospital, boarding or pet day care facility, or pet store), working principally with dogs and cats may substitute for the required experience.




Thirty (30) semester/forty-five (45) quarter units of coursework in an animal husbandry, veterinary science or a related program at an accredited college or university AND one (1) year of hands-on experience in the care, feeding and/or handling of animals in a facility that cares for and houses animals (e.g. animal shelter, veterinary hospital, boarding or pet day care facility, or pet store), working principally with dogs and cats, may substitute for the required experience.


SPECIAL CONDITION: Possession of one year of experience conducting behavior assessments for dogs and cats.


Note: One year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week).  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


Desirable Qualifications: The stated desirable qualifications listed below may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Effective interpersonal, oral, and written communication skills.
  • Experience working with individuals from a variety of socio-economic and cultural backgrounds, including individuals who may be distraught, angry, hostile and/or in violation of the law.
  • Possession of an Associate’s Degree from an accredited college or university.
  • Proficiency in the use of Microsoft Suite (e.g. Excel, Outlook, PowerPoint, Word).
  • Strong organizational and prioritization skills, with ability to take initiative.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.


Verification of Experience: http://sfdhr.org/getting-job#verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are ONLY being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding this recruitment or application process, please contact the exam analyst, Margarita Gonzalez Diaz, by telephone at 415-554-4822, or by email at Margarita.Gonzalez-Diaz@sfgov.org.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Supplemental Questionnaire Evaluation: (Weight: 100%):

Candidates who demonstrate that they meet the minimum qualifications through the Minimum Qualification Supplemental Questionnaire will be sent a supplemental questionnaire to complete and return. The Supplemental Questionnaire Evaluation is designed to measure knowledge, skills and/or abilities required for class 3376 Animal Care Assistant Supervisor: Behavior & Training Assistant Supervisor. This may include but is not limited to: Knowledge of methods for the safe, effective and humane handling and restraint of a variety of animals, including animals which may be ill, injured, quarantined, aggressive or difficult to control and wild animals such as snakes, skunks, pigeons and raccoons; physical and behavioral characteristics of different species and breeds of animals; occupational hazards and safety precautions for working with impounded animals; safe and effective procedures for industrial cleaning and sanitation of kennels and other areas; animal first aid techniques and symptoms of animal diseases common to domestic animals and wildlife; techniques of administering vaccinations and euthanasia by injection. Ability to learn laws and regulations governing the licensing, quarantining, impounding, care and disposal of animals; assign, monitor and train assigned personnel in the safe and humane care of impounded animals and cleaning of kennel facilities; effectively prioritize multiple tasks for self and others; identify and recommend solutions to problems which develop in kennel facilities; deal courteously and effectively with co-workers, staff and members of the general public from a variety of cultural and socioeconomic backgrounds, including individuals who may be angry, hostile or distraught; maintain effective, cooperative and professional working relationships; speak clearly and effectively in order to give instructions and communicate work-related information; listen and elicit information; prepare clear and effective written instructions, memos and other documents; accurately document information in case records and files; learn the use of the department's computer to access, input and retrieve work-related information; bend, stoop, stretch, and crawl in the performance of assigned duties; lift and carry objects and equipment weighing up to 50 pounds.


The supplemental questionnaire will be rated and scored. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process. 


Note: Candidates must achieve a passing score on the Supplemental Questionnaire Evaluation in order to be ranked on the eligible list/ Score Report. Candidates will be placed on the eligible list in rank order according to their final score.


Please note that the answers to the supplemental questionnaire will be the main criteria for determining candidates' final scores and advancing to the next step of the selection process.


The certification rule used for the eligible list resulting from this selection procedure will be Rule of Three Scores. Additional position-specific selection mechanisms may be conducted by the hiring department prior to making final hiring decisions.


Eligible List/ Score Report: 

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.


The duration of the eligible list resulting from this examination process will be of 6 months and may be extended with the approval of the Human Resources Director.


Applicants meeting the minimum qualifications are not guaranteed advancement in the selection process. The department may administer additional selection procedures upon certification in order to make a final hiring decision. 


Candidates’ scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see  

http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246Search that document by title or job code to see which departments use the classification.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Medical Examination/Drug Testing:

Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Position Based Testing: http://sfdhr.org/getting-job#positionbasedtesting


General Information concerning City and County of San Francisco Employment Policies and ProceduresImportant Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.


Copies of Application DocumentsApplicants should keep copies of all documents submitted, as these will not be returned. http://sfdhr.org/getting-job#copies  

Right to Work: 
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA AccommodationApplicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities


Information regarding requests for Veterans Preference can be found at


Information regarding Seniority Credit can be found at:

Exam Type: CPE

Issued:  August 2, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-3376-097581

POS #: 01128089


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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