3373 Animal Control Supervisor

Recruitment #PBT-3373-076847


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

The filing deadline has been amended to accept a sufficient number of qualified applications. 
This recruitment may close anytime but not before August 27, 2018. Interested applicants are encouraged to file immediately.

Position Description:
Under general direction, the 3373 Animal Control Supervisor manages the Field Services Division of the San Francisco Animal Care & Control (SFACC) by ensuring timely and effective responses to requests for both routine and emergency animal control services, which includes the enforcement and compliance of city, county, state and other relevant laws and ordinances governing animal cruelty, restraint, vaccination, licensing, impoundment, care and quarantine of animals.

Examples of Important and Essential Duties:
1. Supervises, mentors, monitors, trains, evaluates and may perform the field work of subordinate San Francisco Animal Control Officers (ACOs).  Makes assignments and schedules personnel in consideration of high volume hours, adequacy of coverage for on-duty hours and officer safety concerns.

2. Ensures that stray and custody animals are humanely and safely handled, confined and transported to the shelter.  Ensures that impounded animals are properly processed and Animal Control Officer hold policies are adhered to throughout the shelter.

3. Establishes service priorities and directs appropriate responses.  Monitors the officers’ safety in the field and takes appropriate action when problems arise. 

4. Directs and conducts animal cruelty investigations in cooperation and coordination with the San Francisco Police Department (SFPD) and the San Francisco District Attorney’s Office.  Supervises the gathering and evaluation of evidence, interviews of witness and suspects, writing of search and arrest warrants and filing of criminal cases.

5. Supervises the presentation of Animal Control Officer cases at Penal Code 597.1, pre- and post-seizure hearings.

6. Coordinates with SFPD’s Vicious and Dangerous Dog Unit and prioritizes related seizure orders; monitors the outcomes of Vicious and Dangerous dog hearings; directs registration requirements and compliance with hearing officer’s orders.

7. Responds to problems, complaints or calls for service from the police department, the health department, other government entities, nonprofit service partners and the general public. 

8. Monitors case files, work records and activity reports for adequacy of the Animal Control Officers’ responses to calls.

9. Educates and promotes a humane and caring attitude towards animals; interprets animal-related laws, procedures and policies for subordinate staff, the public and SFACC’s organizational service partners. 

10. Orders and maintains an appropriate inventory of field supplies and equipment.

11. Assures that officers maintain their assigned vehicles, work areas and other equipment in a healthful, sanitary and safe operating condition at all times.

12. Performs related duties as assigned.

Nature of work requires: on-call availability; frequent exposure to areas with hazards and other unpleasant elements; lifting and carrying heavy equipment or animals, running short distances, climbing and working in elevated or narrow spaces; using a computer; safely transporting live animals and other moving objects up to 50 lbs. in departmental vans.


Minimum Qualifications

1. Three (3) years of experience as an animal control officer, of which one (1) year was in a supervisory capacity; AND

2. Possession of a valid California driver’s license.

Experience as a law enforcement officer holding a valid P.O.S.T. Certificate, a licensed veterinary technician, or a zoo/animal keeper may substitute for up to one (1) year of the required non-supervisory experience.

Completion of coursework in animal husbandry, veterinary science or related program at an accredited college or university may substitute for up to six (6) months of the required non-supervisory experience (30 semester / 45 quarter units equals one (1) year).

Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

*Candidates will be required to undergo a background investigation to determine fitness for employment and submit a current DMV printout prior to appointment. A valid out-of-state driver’s license is acceptable during the application process.

**Employees must successfully complete the Penal Code 832 course, state-mandated euthanasia training and Animal Control Officer Academy within the probationary period. Probationary period may be extended to allow incumbent to obtain the required certification.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobapscloud.com/sf to register an account (if you have not already done so) and begin the application process.

• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen

Computer kiosks are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfusd.edu, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


Verification of work experience must be on the employer’s letterhead, include the applicant’s name, job title, description of job duties, dates of service and signature of the employer.  City and County of San Francisco employees do not need to submit verification of qualifying City employment, but must submit verification of any external experience used to qualify. Employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.  Experience claimed in self-employment must be supported by copies of income tax papers verifying income and earnings, business license and/or other documents listing occupations and experience comparable to the minimum qualifications of the position.  Verification of education from an accredited college or university may be in the form of a diploma or transcript.  Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Verification of valid certification or licensure, including a driver's license, may be a photocopy of the official document from the appropriate issuing agency. Failure to submit the required verification by the filing deadline may result in rejection of the application.

Applicants may submit verification by either:
    1. Uploading the documents to JobAps as part of the application; OR 
    2. Sending the documents as an attachment to: Sean.Sexton@sfgov.org.

Note: Falsifying one’s education or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Sean Sexton, by phone at (415) 554-6050 or email to: Sean.Sexton@sfgov.org.

Selection Procedures

Supplemental Questionnaire (Qualifying):
Applicants will be prompted to complete a Supplemental Questionnaire and Willingness Checklist as part of the online employment application. It is essential that applicants provide complete information in identifying their education, experience, training and licensure, consistent with the information provided on their application. The Supplemental Questionnaire will be used to evaluate whether applicants meet the minimum qualifications for this position.

The Willingness Checklist lists examples of essential functions and required working conditions encountered in this position. An inability or unwillingness to perform essential duties as described on the Willingness Checklist will result in rejection of the application. The information supplied in the Supplemental Questionnaire and Willingness Checklist will not be scored but may be reviewed in the final departmental hiring process.

Written Examination (Weight 100%):
Candidates deemed to meet the minimum qualifications will be invited to participate in a written examination designed to assess their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to: knowledge of safe and effective animal handling, restraint, confinement, first aid, emergency care, laws, regulations, public health protocols and vector control, various domestic animals, wildlife endemic, their symptoms and diseases, general supervisory principles, investigation and enforcement standards; ability to interpret and enforce laws and policies, establish and maintain professional relationships, use a computer system and radio equipment, address animal care and control issues before civic and community groups; supervisory ability; interpersonal, decision making and communication skills.  Candidates must achieve a passing score in order to be ranked on the eligible list.

Certification Rule:
The certification rule for the ranked eligible lists resulting from this examination will be Rule of Ten Scores. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.  The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.  Upon approval of the Human Resource Director, the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.

Background Investigation:
Prior to appointment, candidates will be required to undergo a background investigation to determine fitness for continued employment as an Animal Control Officer, Captain.  The investigation is limited to job-relevant matters and may include checks of criminal, driving and motor vehicle records, references and employment history. Candidates will be required to submit an original Department of Motor Vehicles printout, dated within one month of the date when requested. The printout must be complete and state the word “End” on the final page of the printout. Copies will not be accepted.  Candidates must have a current history of responsible and careful motor vehicle operation. Negligent operator probation, license suspension, multiple moving violations, driving under the influence of drugs or alcohol, reckless driving or hit-and-run convictions within the last four years will be cause for rejection, disqualification or termination.  Cruelty or mistreatment of animals, as determined by the Department, is subject to disciplinary action and/or termination.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities.

Seniority Credit in Promotional Exams:
Information regarding requests for seniority credit in promotional exams can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit.

Veteran’s Preference:
Information regarding requests for Veteran’s Preference can be found at: http://sfdhr.org/veterans-preference.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at: http://www.sfdhr.org/index.aspx?page=20, or hard copy at 1 South Van Ness Avenue, 4th Floor.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:
Applicants should keep copies of all documents submitted as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Combined Promotive and Entrance
Issued: July 30, 2018
Amended: August 15, 2018 & September 17, 2018 to extend the filing period.


Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID: PBT-3373-076847
GSA - SS (415) 554-6050


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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