1813 Senior Benefits Analyst

Recruitment #PBT-1813-090275


This Announcement has been re-opened due to a change in the selection procedures. Candidates who have already submitted applications do not need to resubmit anything. 

 Amended on 3/8/19 to reflect change in eligible list duration

Clerically amended on 12/14/2018 to include standard disclosures.

The Health Service System is the City and County department that administers non-pension benefits: health, dental, vision, and other benefits that may be available to City and County employees, such as life and disability insurance. The San Francisco Health Service System is dedicated to providing outstanding health and other employee benefits to its members while adhering to the highest standards of customer service. http://myhss.org

Position Description

Under general direction, this position will supervise the activities of a program section of Health Service System. Essential functions include supervising a staff of technical, professional and clerical employees engaged in benefit calculations, enrollments, terminations, record keeping, computer system updates and benefit payments; training new staff; preparing complex reports; planning implementing and reviewing special projects; performing difficult and complex benefit calculations; orienting and counseling members; representing the Health Service System at meetings of employees and other groups; and performing related duties as required.

Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

  1. Supervise a team of technical, professional and clerical employees engaged in benefit counseling, benefit calculations, member enrollments, terminations, record keeping, computer system updates and benefit payments.
  2. Plan, implement and supervise special projects, ongoing reporting, and cyclical annual events.
  3. Review and investigate more complex and difficult cases of an assigned unit.
  4. Train and orientate new employees in work procedures, member interactions, and departmental procedures and policies and customer service.
  5. Assist staff in answering questions or making eligibility determinations on complex, complicated active and retirement benefits, claims or eligibility issues.
  6. Review and implement operational procedures, legislative changes relative to the benefit program and existing City Charter and Administrative Code provisions related to the assigned benefit program.
  7. Compile and evaluate statistical and other data to prepare various reports.
  8. Contact City departments, employees, employee representatives, other government agencies and various private entities to furnish and/or obtain information on specialized employee benefit matters.
  9. Manage ongoing reporting and relationship with benefits vendors and carriers.
  10. Manage information and processing quality
  11. Perform related duties and responsibilities as assigned.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

  • Two years of recent and verifiable work experience in HRIS databases (preferably PeopleSoft), case management (preferably Salesforce) and electronic content management systems as well as automated processing functions and computerized on-line systems and telephony
  • Two (2) years of verifiable work experience in a call center customer service operations serving a customer base in excess of 10,000 people
  • Verifiable work experience in the administration of employee health and welfare, and voluntary benefits programs
  • Verifiable work experience in serving as the lead person for major projects related to administration of employee health, disability and dental benefit programs in the past year
  • Verifiable experience implementing/managing quality program for calls/transactional processing
  • Verifiable work experience developing training materials/documentation

Minimum Qualifications

Possession of a baccalaureate degree from an accredited college or university.

Two (2) years of professional experience in administering an employee benefit program.

Additional qualifying work experience may substitute for up to two years of the required education on a year for year basis (30 semester/ 45 quarter units equals one year).

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Shannon Nishimura, by telephone at (415) 557-4949, or by email at Shannon.nishimura@sfgov.org.  

Selection Procedures

Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to obtain specific information regarding an applicant’s education and experience in relation to the Minimum Qualifications for this position. It is essential that an applicant provides complete information in identifying their education and experience. This Supplemental Questionnaire will be used to evaluate if an applicant meets the minimum qualifications. Applicants must also complete the official application.

Supplemental Questionnaire: (100%)

Applicants who meet minimum qualifications will be sent a Supplemental Questionnaire to complete. The Supplemental Questionnaire has been designed to measure knowledge, skills, and/or abilities in job related areas which may include but are not limited to: knowledge of employee benefit programs and regulations, human relations ability, and written communication ability.

Candidates will be placed on the eligible list in rank order according to their final score. Candidates' scores on this examination process may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

The certification rule for the eligible list resulting from this examination will be Three (3)Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Exam Type:  CPE
Issued:  12/7/2018; Amended 12/14/2018; Amended 3/7/2019 
Micki  CallahanHuman Resources Director
Department of Human Resources
Recruitment ID Number: PBT-1813-090275
HSS/SN/(415) 557-4949








All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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