1244 Senior Human Resources Analyst

Recruitment #PBT-1244-103746


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this examination announcement is to establish an eligible list for this classification.


This is a Position-Based Test conducted in accordance with CSC Rule 411A.



Under direction, the Senior Human Resources Analyst in the San Francisco Municipal Transportation Agency (SFMTA) Human Resources, Division Services Unit performs difficult and complex analysis and exercises sound problem-solving and decision-making abilities in all areas of HR operations and personnel administration including recruitment and selection, interpretation and application of applicable memorandum of understanding/collective bargaining agreements, and resolution of highly complex compensation-related issues.


The incumbent exercises independent judgment in interpreting, explaining, and enforcing CCSF Civil Service Rules, City Charter, and existing departmental human resource policies and procedures. This includes providing extensive counsel and guidance to department directors, managers, supervisors, division liaisons, and employees. The incumbent also serves as an important resource to the SFMTA by providing specialized, expert advice/counsel and strategic and tactical recommendations concerning HR operations and personnel administration related matters. Supervises, reviews, and directs the work of subordinate analysts or technical/clerical staff.

Examples of Important and Essential Duties:

  • Serves as the team leader in all apprenticeship hiring; works closely with the SFMTA Apprenticeship Manager, division liaisons and the Department of Human Resources (DHR) ApprenticeshipSF Program Manager on job posting; ensures proper position allocation and processing; monitors the interview and selection process; and coordinates all on-boarding activities and other logistics.
  • Prepares and/or reviews drafts of exempt, transfer, and reassignment announcements.
  • Conducts exempt recruitments including preparing job announcement, making regular contacts with applicants, reviewing employment applications to determine applicants’ eligibility based on minimum qualifications, consulting with and advising hiring managers on developing selection devices, interview questions and rating guidelines, coordinating and monitoring hiring and selection processes, and conducting pre-employment vetting including conducting education and/or employment verification and other new employee on-boarding activities.
  • Supervises and provides directions to subordinate analysts in the performance of professional human resources activities or to technical/clerical staff responsible in processing a variety of personnel transactions. Responsible for establishing and evaluating subordinates’ performance goals, providing feedback and training.
  • Serves as subject matter expert on all internal and external HR policies and procedures including training and mentoring subordinate analysts, other staff members, and division representatives. Responsible for carrying out, interpreting, explaining, and enforcing existing policies, methods, and procedures on personnel administrative matters.
  • Provides extensive strategic guidance, advice, and subject matter expertise to department directors, managers, supervisors, and employees to ensure all hiring is in compliance with department, City, and Civil Service rules and policies.
  • Serves as a leading resource on salary placements/adjustments including Appointment Above Entrance Rate and MTA Management (MTAM) Salary Placement. Interprets and applies provisions outlined in Collective Bargaining Agreements and Memorandum of Understanding (MOU).
  • Develops PowerPoint presentations, written materials/references and provides trainings to departmental directors, managers, supervisors, division liaisons and employees on hiring processes, Civil Services rules and other HR policies and procedures.
  • Reviews, analyzes and responds to requests for information from departmental representatives, labor organizations, directors, managers/supervisors, employees, applicants, other departments/agencies and the general public; interprets and explains personnel rules and policies; investigates and responds to complex allegations/complaints of unfair employment practices; and represents employing department on personnel matters before boards and commissions and in meetings with other City departments.
  • Performs special projects involving planning, research, development or implementation of a technical phase of personnel administration
  • Prepares various memoranda, correspondence, records, and detailed reports with recommendations when appropriate.
  • May assist in managing internal position inventory including participating in the fiscal ASO reconciliation process.
  • May serve as the technical lead on the department layoff team. Responsible for researching, compiling, providing, and analyzing layoff-related data. Reviews and audits all layoff results to ensure compliance and accuracy.
  • Performs other related duties and responsibilities as assigned.

Desirable Qualifications:

  • Possession of a baccalaureate degree with major course work in Human Resources Management, Business Administration, Public Administration, Psychology or a field closely related to Human Resources functions.
  • Supervisory experience and/or serving as a team leader in Human Resources related functions. 
  • At least four (4) years of experience in Human Resources Operations.
  • At least two (2) years of working experience in recruitment and hiring coordination, classification, and/or examinations.
  • At least one (1) year experience in developing selection devices, interview questions and rating guidelines.
  • Extensive working experience using Applicant Tracking Systems (example: JobAps) and PeopleSoft software.
  • Experience working in a large, high volume, fast-paced, complex and cross-functional organization/agency.   
  • Ability to analyze and make logical and independent decisions, and provide recommendations for decision based on detailed research and analysis.
  • Excellent judgment in handling confidential personnel issues appropriately and sensitively.
  • Attentiveness and meticulous.
  • Ability to positively face difficult situations, challenges and handle stress.
  • Ability to meet constantly changing deadlines; juggle multiple and high-volume competing priorities/assignments simultaneously.
  • Working knowledge of the City and County of San Francisco (CCSF) Civil Service Rules in relation to eligible list, certifications/referrals, appointments and separations.
  • Knowledge of Collective Bargaining Agreements (CBA) and Memoranda of Understanding (MOU).
  • Ability to communicate clearly and concisely both orally and in writing.
  • Ability to work independently and be a team player.
  • High proficiency in Microsoft applications such as Word, Excel, Access, PowerPoint and Outlook.


1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations.



Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).


Experience Substitution - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.


Experience Substitution - Possession of a Juris Doctorate (J.D.) or Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience.


NOTE: One year of work experience is equivalent 2000 hours.



Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.  Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes.  Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.  Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.



City and County of San Francisco employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

•           Click and select 1244 Senior Human Resources Analyst (PBT-1244-103746)  

•           Click on “Apply” and read and acknowledge the information

•           Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

•           Follow instructions given on the screen.


Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.


Applicants may be contacted by e-mail.  It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section.  If you have any questions regarding this recruitment or application process, please contact the exam analyst, Suzanne Wong, by telephone at 415-701-5009 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by email at suzanne.wong@sfmta.com.



Applicants may be required to submit verification of qualifying experience and education at any point in the application, examination and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.



Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Written Core Examination (Weight 100%): Candidates who meet the minimum qualifications will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The “core” multiple-choice examination component may include, but not be limited to;


• Ability to analyze, evaluate and interpret data and information, including the ability to exercise good judgment when evaluating data and information

• Ability to read, comprehend, interpret and/or apply written information, rules, procedures, regulations, etc.   

• Basic knowledge of, and the ability to apply policies, rules, and laws relating to recruitment and hiring processes, Civil Rights Act Title VII, EEO laws, and ADA

• Basic knowledge of, and the ability to apply principles, techniques, procedures and practices relating to job analyses, position classification, valid selection procedures and research, including the ability to perform mathematical calculations associated with these activities


A passing score must be achieved on the Written Core Examination.


These are standardized examinations and, therefore, test questions and test answers are not available for public inspection or review. The examinations may contain additional items for the purpose of pre-testing items.  These pre-test items are not scored. Pre-testing allows performance data to be gathered and evaluated before items become scored in an examination.  These pre-test items distributed throughout the examination, WILL NOT be counted for or against you in your score, and will not be identified. 


Your passing score for the Written Core Examination will be valid and "banked" for three years, starting from the date of the examination.  This means that, during this three-year time period, you will not be required to re-take this test.  If the selection process for the future announcement is held within one year of the date of this examination and it includes the core exam your score will be automatically applied to that announcement.  However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test.  Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the core test is used.  Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.


DATE(S) OF EXAMINATION: Only those applicants meeting the Minimum Qualifications will be notified of the exact date, time and place to report to the examination.



The certification rule used for the eligible list resulting from this selection process will be the Rule of Ten Scores.  The hiring department may conduct additional selection processes to make final hiring decisions.



A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.


The duration of the eligible list resulting from this examination process will be of six (6) months, may be extended with the approval of the Director of Transportation.


Pursuant to Civil Service Rule 411A.27.5, the Director of Transportation may approve the use of an eligible list established under this Rule 411A Position-Based Testing Program for permanent civil service appointments to other positions in the same or similar classes in the MTA or other City departments.


To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.


Reasonable Accommodation Request:

Information on requesting reasonable accommodation for persons with disabilities can be found at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at 415.701.5009 or 415.701.5043 (TTY); or in writing to: SFMTA Human Resources, Merit Section, 1 South Van Ness, 6th Floor, San Francisco, CA 94103.  For further information, contact 415.701.5009.


Veteran’s Preference:

Information regarding requests for veterans preference can be found at:



Seniority Credit in Promotional Exams:



Position Based Testing:



General Information concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures:

Employment Information for the San Francisco Municipal Transportation Agency can be obtained at http://sfdhr.org/information-about-hiring-process, or hard copy at 1 South Van Ness Avenue, 6th Floor.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobapscloud.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 411A.35.1.  Appeals of the examination announcement may be based on challenges to the position description and/or the minimum qualifications.  Appeals must be submitted directly to the Executive Office of the Civil Service Commission within five days of the announcement issuance date.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/.


Copies of Application Documents:

Applicants are encouraged to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam records and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Employee Wellness Program:

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page: https://www.sfmta.com/reports/employee-wellness-program.


Women, Minorities, and Persons with Disabilities are encouraged to apply

An Equal Opportunity Employer


Exam Type:  Combined Promotive & Entrance

Issued: February 14, 2020

Jeffrey Tumlin

Director of Transportation

San Francisco Municipal Transportation Agency

Recruitment ID Number: 103746

MTA/SW: 415.701.5009


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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