1203 Personnel Technician

Recruitment #PBT-1203-090165


The application filing period will close at 5:00 PM Pacific TIme on May 31, 2020.

The Selection Procedures for this position were revised on May 13, 2020.

This is a Position Based Test administered in accordance with Civil Service Rule 111A.

The San Francisco Department of Human Resources (DHR) knows people are the City’s greatest asset. DHR’s mission is to use fair and equitable practices to hire, develop, support, and retain a highly-qualified workforce. DHR’s empowered and diverse employees deliver excellent services to the City and County of San Francisco (City) community through innovation, collaboration, and human-centered values. DHR’s work includes administering the City’s civil service system, ensuring payment of workers’ compensation benefits to injured employees, negotiating and administering labor agreements, ensuring equal employment opportunities for employees and applicants, recruiting talent, training and developing the City workforce, and much more.

The Department of Human Resources, Selection and Hiring Resources Public Safety Team (PST) is responsible for developing and administering state of the art selection instruments for San Francisco's Public Safety Departments (Fire, Police, and Sheriff Departments). PST is governed by Civil Service Commission rules and the team follows industry best practices and innovations to develop and administer the most valid selection exams while eliminating adverse impact. PST conducts comprehensive job analyses followed by developing job-relevant exam components such as work performance exercises, role-play scenarios, and assessment centers. The work relies upon collaborative efforts from all PST members and requires precision and attention to detail at all stages of the selection process.

What you'll be doing
This position is with PST. As part of this team, you will be providing technical, administrative, and clerical support to members of the team as they develop and administer selection processes. You will also have regular individual work supporting data maintenance, proctor pool oversight, assessor recruitment, exam score processing and reporting, and other ongoing administrative activities. You may also be required to perform various technical and clerical duties related to selection activities in the areas of recruiting PST staff, selecting proctors, reviewing certification lists, training proctors, communicating with Public Safety Department contacts, tracking employee and management training, learning and supporting applicant tracking systems and other computer systems, and special projects to support PST initiatives.

Essential functions include: assisting in organizing, compiling, and reproducing a variety of documents, selection materials, and data related to selection instrument development and administration; coordinating and processing exam scores, and records per Civil Service and other applicable rules and procedures; serving as liaison and contact source to provide and receive information from proctors, assessors, vendors, Public Safety Departments, and internal staff; reviewing reports, correspondence, and requests to determine status, actions needed, taking actions within the purview of the role, routing correspondence and requests to the appropriate recipients for further action, and determining proper processing procedures; creating and maintaining database files of PST activities including selection process files, eligible list and score reports, proctors lists and assignments, exam schedules, exam scores and reports, and other documents and information related to the selection process; and assisting with research projects and reports for the Civil Service Commission, Public Safety Departments, or Human Resources Department Divisions.

Minimum Qualifications

Experience: Two (2) years of verifiable experience performing complex technical or clerical duties in a human resources environment; AND
Ability: to type/keyboard 40 words per minute.

Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Giano Bito, by telephone at 415-557-4824, or by email at giano.bito@sfgov.org.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. Applicants must complete information in identifying their education, experience, and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Situational Judgement Test (Weight: Pass/Fail)
The Situational Judgement Test (SJT) is a multiple choice exam that will be administered remotely via an online testing portal. The test measures analytical ability, logic, and interpersonal skills. The test will be scored on a pass-fail basis and will not contribute to the final score and rank.

In-Basket Exercise (Weight: 53%)
The In-Basket Exercise (IBE) will consist of simulated work tasks expected to be performed on day one of the job by a 1203 Personnel Technician working for the Public Safety Team (PST). The IBE will measure knowledge and ability in areas such as: knowledge of computer software such as MS Word, MS Excel, MS Access, MS Power Point, Visio, etc.; ability to make decisions based on information provided using logic and reason; ability to use correct grammar, syntax, spelling, and punctuation in creating memos, letters, and narrative reports; ability to work effectively and professionally in a fast-paced, high-stress environment; and ability to develop and maintain calendars and schedules.

Oral Exam (Weight: 47%)
The Oral Exam will consist of questions and scenarios faced by a 1203 Personnel Technician on day one of the job with the Public Safety Team (PST). The oral exam will measure abilities in areas such as: ability to make decisions based on information provided using logic and reason; ability to work harmoniously with a diverse group of people; ability to work effectively and professionally in a fast-paced, high-stress environment; ability to manage multiple tasks simultaneously; ability to develop and maintain calendars and schedules; and ability to impart information clearly and concisely to small and large groups.  

Eligible List/Score Report
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

A passing score must be achieved on the Situational Judgement Test, In-Basket Exercise, and the Oral Examination in order to be ranked and placed on the eligible list.

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

The certification rule for the eligible list resulting from this examination will be Rule of 10 Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109).

Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work
All persons entering the City and County of San Francisco workforce must verify their authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
Information regarding requests for Veterans Preference can be found at: 

Exam Type: E
Issued: May 1, 2020
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 090165 


All employees hired on or after January 10, 2009, will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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