1095 IT Operations Support Administrator V

(IT Administrator Supervisor)

Recruitment #PBT-1095-086447


City & County of San Francisco:

The City and County of San Francisco is a consolidated City and County, the only such consolidation in the State of California. The Mayor is also the County Executive and the County Board of Supervisors also acts as the City Council. Because of its unique status, the government of San Francisco exercises jurisdiction over property that would otherwise be located outside of its corporation limit and manages county welfare, health and justice functions under its city government.

Departmental Overview:

The Office of the Treasurer & Tax Collector offers an exceptional opportunity for the right candidate to serve this progressive, results driven city department by engaging in interesting and rewarding mission-critical work. José Cisneros is the elected Treasurer for the City and County of San Francisco. As Treasurer, he serves as the City’s banker and Chief Investment Officer, managing all tax and revenue collection for San Francisco. Appointed in 2004, and first elected in 2005, Cisneros has used his experience in the tech and banking industries to enhance and modernize taxpayer systems and successfully manage the City’s portfolio through a major recession.

Position Description:

The 1095 IS Operations Support Administrator V supervises unit staff who support major departmental systems (i.e., archival, workflow, document imaging, payment upload systems) and perform system administration to over 40 servers and application services, including, email and SQL database servers, Anti-Virus system, automated workstation and server patching systems, and mission-critical networks.

Nature of Work:

The IS Operations Support Administrator V may need to work after hours, weekends and holidays in different locations whenever necessary to support the IT operations.

Examples of Important and Essential Duties:

1. Directs, oversees, and performs the most complex work of the unit with regard to system administration, installation and technical support, including configuring, monitoring, upgrading, administering, maintaining and troubleshooting the following: physical and virtual server and software, web server and services including IIS and Apache, SQL servers and services; snapshot, backup, restore, reconfigure and upgrade VMware server instances; patches/fixes/scripting/Powershell for core operating systems and components; website maintenance through Drupal (WCMS/HTML); network diagram documentation; escalated problem resolution; maintenance, creation of SQL databases, tables, views, stored procedures, data extract and reports from SQL databases (Microsoft SQL 2008 and above).

2. Directs help desk functions; provides second level network administration and desktop support for escalated issues for Aumentum, CSS, Wausau, Hyland, CityLaw, Qmatic Queuing System. 

3. Coordinates system related activities with other departments for multi-departmental system projects; interfaces with users, IS staff, engineers, and other analysts to meet the needs of the department.

4. Manages and designs the growth of the systems and networks; monitors, directs, and enhances complex computer and telecommunications systems; assists in developing standards for LAN/WAN administration. 

5. Plans, organizes and supervises unit staff and activities; assigns, monitors and reviews work; provides technical assistance and guidance; reviews and recommends personnel actions such as performance monitoring, training, selection and disciplinary actions. 

6. Performs project management activities on larger operation projects including Department of Technology data center and network infrastructure projects; attends meetings; represents the unit on committees, as necessary. 

7. Monitors, coordinates and assists in developing the assigned work unit budget; analyzes, recommends and implements procedures consistent with departmental directives, policies and regulations; assesses user training needs; develops training programs and materials.

8. Oversees the development and implementation of problem resolutions; coordinate hardware/software repairs; prioritize, schedule, resolve, monitor and track IT problems and service requests that involve complex operating systems; directs technical assistance to users and smart phones/tablets/hand-helds; consultation on feasibility, costs and benefits of additions or enhancements, and the transition of data between systems on multiple platforms.

9. Reviews plans for software and hardware equipment needs and services and makes recommendations; oversees maintenance inventories; coordinates purchases; plans for future requirements prepares procedures documentation; develops detailed specifications; researches, evaluates, and tests software and hardware technologies.

10. Assists the department in the procurement and issuance of request for proposals.

11. Manages and reviews the performance of contractors and vendors; resolves disputes.

Minimum Qualifications


Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].


Five (5) years of experience in technical support, help desk management, system administration, or data center operations, including the following Special Conditions:

a. One (1) year of recent and verifiable experience in SQL structured query language to access SQL server databases; AND
b. Three (3) years must include recent Windows server administration experience consisting of hardware and software configuration changes, maintenance. This experience must include administering Windows Server 2012 and above.


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of ten (10) semester / fifteen (15) quarter units in computer science or a closely related field.

Special Conditions: 

The above minimum qualifications reflect Special Conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this class code. Applicants MUST possess the experience and education as listed above in the minimum qualifications.

Desirable Qualifications:

• Recent experience directing and managing helpdesk functions; handling/overseeing escalated issues and the most complex work with VMware virtual server instances; Windows Administration of the following versions (Windows 10) & Active Directory, networks, and LAN administration; Windows Server Administration (2012 and above), including networking concepts and fundamentals of various protocols such as TCP/IP, DHCP, FTP, HTTPS & HTTP; imaging technologies, Symantec or other imaging software and encryption tools; Commvault enterprise backup.
• Recent experience evaluating, recommending, and deploying new technologies; supporting a business tax system (e.g., payment upload, patch updates); supporting a document imaging, archiving, and workflow system.
• Strong project management experience
• Team development and supervision experience.
• Effectively communicating technical information to non-technical stakeholders.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. (Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact Joni Kuroyama at (415) 554-4475, or via email at joni.kuroyama@sfgov.org.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Plan

Supplemental Questionnaire Evaluation (Weight 100%):

Candidates will be required to complete a supplemental questionnaire at the time of application. However, only those candidates who meet the Minimum Qualifications will receive a score for their Supplemental Questionnaire responses.

The Supplemental Questionnaire Evaluation is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: ability to supervise, direct, and prioritize work of the most complex, technical and operational IT support work, system analysis and administration; ability to lead in a team environment; share knowledge (train and coach team members) and work load; ability to prioritize and direct helpdesk support, including second level support for escalated issues in a business tax system, such as payment upload and patch updates, billing and debt collections system, and cashiering and remittance system product, document imaging, archiving, and workflow system, legal calendaring, and Qmatic Queuing System; ability to coordinate resolution; analyze and debug the most complex issues; ability to coordinate system-related activities for multi-departmental system projects; interact with and establish good working relationships for the effective management, design, monitoring and enhancement of systems and networks; knowledge with VMware virtual server instances; Windows server administration 2012 and above, Active Directory, networks, and LAN administration; ability to create, restore, maintain SQL databases, tables, views, stored procedures to extract data and reports from SQL databases (Microsoft SQL 2012 and above); imaging technologies, Symantec or other imaging software and encryption tools; Commvault enterprise backup; server and workstation patching.

Candidates must achieve a passing score on the above examination in order to be ranked on the eligible list.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. The department may utilize additional position-specific selection procedures to make a final hiring decision.

Certification Rule:

The certification rule used for the ranked eligible list resulting from this examination will be the Rule of Three Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Position Based Testing information can be found at: http://www.sfdhr.org/index.aspx?page=20#positionbasedtesting.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Seniority Credit in Promotional Exams can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at:
http://www.sfdhr.org/index.aspx?page=20 or a hard copy may be obtained at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. Information regarding this can be found at: http://www.sfdhr.org/index.aspx?page=20#copies

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. More information can be found at: http://www.sfdhr.org/index.aspx?page=20#identification

Terms of the Announcement: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type: CPE
Micki Callahan, Director
Department of Human Resources
Recruitment Number: PBT-1095-086447
Issued: May 14, 2018
TTX/JK (415) 554-4475


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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