1093 IT Operations Support Admn III - Field Services
|Department||Department of Public Health|
|Date Opened||7/24/2020 08:00:00 AM|
|Filing Deadline||8/21/2020 5:00:00 PM|
|Salary||$40.56 - $50.26/hour; $7,031.00 - $8,712.00/month; $84,370.00 - $104,546.00/year|
|Job Type||Permanent PBT|
1093 IT Field Services Support Administrator III
This is a Position-Based Test (PBT) conducted in accordance with Civil Service Rule 111A.
This recruitment may close at any time, but no sooner than August 21, 2020 at 5:00 p.m. Interested applicants are encouraged to apply immediately.
Under the direction of the Field Services Supervisor or a higher level Administrator, the IT Field Services Support Administrator III supports 3,000+ users on the Department of Public Health’s mainframe computers, WAN and mini computers. Support locations include remote health centers, mental health clinics, San Francisco General Hospital, Laguna Honda Hospital and the City’s Jail Health Services. This role is critical to ensure the ongoing operation of the Department of Public Health’s Central Data Center, Hospitals, Health Centers and associated Health Care Vendors. This position requires composure and tremendous flexibility, as the discretion/responsibility given to all team members is to resolve or escalate all problems encountered and participate in projects as assigned or necessary.
The 1093 is the advanced journey level in the IT Operations Support series and may lead and/or provide more complex technical and operational support and systems administration activities. The 1093 will concentrate on performing root cause analysis on unique nonrecurring problems, providing training to internal staff, and taking a lead role in department projects, but may perform all of the duties listed below.
- Provide end-user support and troubleshooting for desktops, laptops, and applications;
- Analyze unique, nonrecurring problems associated with applications and operating systems; perform root cause analysis and provide documentation on a solution;
- Troubleshoot printer firmware and hardwire issues; coordinate and schedule repairs with vendor; perform routine printer maintenance;
- Moves computer equipment, power and data cables, assists with installations when requested by engineers and/or other administrators, may make minor mechanical repairs to computers, peripherals and communications equipment, re-image PCs and provide other software loading support for computer roll outs to users throughout the department;
- Provide support for the deployment of new applications and systems. Recommend, test, and implement upgrades on systems to ensure compatibility with existing systems;
- Configure endpoints with standard desktop images and install applications using remote enterprise deployment tools including Microsoft's System Center Configuration Manager (SCCM) and Teradici;
- Research, test, and create SCCM packages for the deployment and upgrade of clinical and security software;
- Manage inventory procedures for incoming hardware and retirement of old equipment;
- Take a lead role in department projects which involves coordinating with other IT departments;
- Provide training to internal staff. Provide contractor oversight; AND
- Document changes and additions of hardware and software in the Assets Database and keeps up to date all procedures as related to these modifications.
The 1093 IT Field Services Support Administrator III also performs other related duties as required.
Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Three (3) years of experience performing analysis, installation, and technical support in a network environment;
Two (2) years of Windows 10 Desktop and Client Server Experience;
Two (2) years of experience troubleshooting Windows Operating System; AND
Eighteen (18) months/One (1) year and six (6) months of experience providing customer support for IT, performing basic desktop hardware/software troubleshooting and support on a technical help desk in a ticketing and workflow environment.
The experience requirements for this position could have been gained concurrently.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring
- Strong written and oral communication skills
- Experience working in a Healthcare environment
Verification of Experience: http://sfdhr.org/getting-job#verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements
Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the HR Analyst, Tara Stevens, by telephone at (415) 554-2919, or by email at firstname.lastname@example.org.
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.
Click on a link below to apply for this position:
|Fill out the Supplemental Questionnaire and Application NOW using the Internet.|
|View and print the Supplemental Questionnaire.||This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.|