1093 - IT Operations Support Administrator III

IT Simulation Technology Operator

Recruitment #PBT-1093-091761

Introduction

INTRODUCTION

  

 

ATTENTION APPLICANTS: Please be aware that this job announcement was last amended on the "HOW TO APPLY" section on 11/15/2018 at 1:10pm. 
We strongly recommend you to
read the entire announcement to ensure that you meet all the requirements listed for this recruitment.
 

 

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

The Eligible List/Score Report is being established for the San Francisco Community College District.

 

Applications for this recruitment process will be accepted on a continuous basis.

*This job recruitment may close at any time, but not earlier than ten (10) days after a specific filing deadline is posted in this job announcement.

Interested candidates are encouraged to apply immediately.

 

APPOINTMENT TYPE: Civil Service (PCS) appointment. Only those candidates that meet the minimum qualifications for class 1093 IT Operations Support Administrator III (IT Simulation Technology Operator) may be invited to participate in the Position Based Testing (PBT) Examination process for this class conducted by the Community College District *For additional details about the Examination process for this position, please refer to the Selection Plan on this announcement.

  

WORK SCHEDULE/LOAD:  One (1) Permanent Civil Service, Full-time (40 hrs./week), Full year (260 days/year) position. 

 

POSITION DESCRIPTION: Under general supervision provide technical support for small networks utilizing computers and Local Area Network (LAN) or data center operational support for multiple, distinctive computers and their networks located in the RN, DMI, and LVN Programs. Install, maintain, and enhance software, hardware, and peripherals of learning/Information technology. Coordinate user training; perform data and access protection processes; perform related work which may include computerized human simulation, smart classrooms, acquisition and maintenance of mechanical and learning technology equipment (such as; EKG, IV, Cardiac monitors, smart classrooms, electronic medical charting systems, medical/nursing learning software programs, high and low fidelity simulators, computers, and newer technologies).

 

Incumbent should have the ability to communicate effectively orally and in writing; use logic and analysis to solve systems problems; make minor mechanical repairs and maintain departmental and learning technology equipment. Classify, compute, and tabulate data and information following a prescribed plan requiring judgment. Advise, direct, support and provide interpretation and instructions regarding the use/capabilities/limitations of equipment, LAN, college networking system, and learning/teaching technologies. Exercise judgment; decisiveness and creatively in situations involving a variety of pre-defined duties subject to frequent changes. Read and understand technical specs, medical terminology, human anatomical charts, and human physiologic response texts. Prioritize need for equipment and services. Must be onsite while computer (LAN) and computerized human simulators are in use in the classroom/skills lab as needed. Require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. Requires bending, stooping and/or hand/eye coordination for taking apart casing, installing parts, and connecting computers and simulators. 

 

EXAMPLE OF DUTIES:

1. Operate high/low fidelity human simulators for class simulation exercises.

2. Operate simulation equipment with the ability to follow medical aspects of training scenarios and make appropriate adjustments based on the participant's actions.

3. Maintain task trainers, mannequin-based simulators and associated supplies and equipment.

4. Operate an audio-video recording system.

5. Set up simulation supplies/equipment to meet assigned training site objectives.

6. Facilitate simulation training.

7. Work with faculty/staff to contribute to the development of educationally sound simulation curriculum (scenarios) as needed.

8. Function as the resource liaison in the field of simulation operations.

9. Perform related work which may include smart classrooms, acquisition and maintenance of monitors, mechanical and learning technology equipment (EKG, IV, Cardiac monitors, mechanical and learning technology equipment (EKG, IV, Cardiac monitors, electronic charting systems, medical/nursing learning software programs, high and low fidelity simulators, computers, and newer technologies-learning/informational technology).

10. Install, maintain, and enhance software, hardware, and peripherals of learning/informational technology.

11. Assist with any other duties that may be needed as determined by the faculty/staff.  

Minimum Qualifications

Education: Requires an Associate Degree in Computer Science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in Computer Science or a closely-related field].

 

Experience: Three (3) years of experience performing analysis, installation, and technical support in a network environment.

 

License and Certification: N/A

 

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of ten (10) semester / fifteen (15) quarter units in computer science or a closely related field.

 

Note: Work experience with the District as a College Work Study (CWS) student or Lab Aide (3591 Classification) will not be considered or applied as qualifying experience.  

 

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1. Bachelor's degree in any allied health profession including nursing/computer science.

2. Experience in operation of audio-visual programming.

3. Experience in the healthcare field and IT.

4. Experience in operation of high/low high fidelity human patient simulators and task trainers.

5. Knowledge of medical terminology, human anatomy, and human physiology.

6. Demonstrate basic comprehension of the development of medical scenarios.

7. Demonstrate excellent verbal, interpersonal, and written communication skills.

8. Possess strong analytical, problem solving and decision-making capabilities.

9. Work as a team player with the ability to multi-task in a fast-paced work environment.

10. Possess the ability to work with all levels of faculty, staff, as well as outside clients and vendors.

11. Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.

12. Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).  

How To Apply

APPLICATION PROCESS: Applications for City and County of San Francisco jobs are ONLY accepted through an online process. To be considered a candidate for this position, an online application must be completed in full (Note: Employment History section MUST be completed) on the City and County of San Francisco’s job website at www.jobaps.com/sf where applicants will be prompted to register or login into your existing account and begin the application process.

    -Select the desired job announcement

    -Select “Apply” and read and acknowledge the information

    -Select either “I am a New User” if you have not previously registered, or “I have Registered

     Previously”

    -Follow instructions on the screen

 

You can also watch this video for further assistance with our online application system:

http://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtu.be

 

Your online application must be completed and submitted by the filing deadline along with ALL the following required documents:

    1.- A LETTER OF INTEREST expressing your interest in the position; specifically indicating how you     meet the Minimum and Desirable Qualifications as listed in this announcement; AND

    2.- A current RESUME summarizing educational background and related     work     experience; AND

    3.- Educational verification (ACADEMIC TRANSCRIPTS) as stated below.

 

VERIFICATION OF EDUCATION OR ACADEMIC TRAINING: Verification of qualifying education or academic training must include complete copies of transcripts, diplomas, and/or certificates to corroborate that the applicant possess the degree and/or courses necessary to meet the education requirements for this position. If a candidate specify that he/she has earned a specific degree, copies of transcript including the degree conferred date, description of degree, major, and all classes and units completed must be submitted with the application at the time of filing.  If verification of education or academic training cannot be obtained, the applicant must submit a signed statement (Waiver) with the application at the time of filing explaining why such verification cannot be obtained. Request for waiver will be considered on a case-by-case basis. Foreign degree(s)/coursework used as qualifying to meet minimum qualifications must be evaluated by a foreign degree evaluation services organization, before an application can be processed. Please contact the City College of San Francisco Human Resources Department at eaguirre@ccsf.edu or (415) 241-2246 for evaluation sources. Failure to submit the required verification or request for waiver with the application at the time of filing will result in rejection of the application.

 

VERIFICATION OF EXPERIENCE: Verification of Work Experience may be requested at any time during this recruitment and selection process. If requested, verification of experience needed to qualify must be submitted on the employer's letterhead and include the name of the applicant, job title, dates of employment, hours/week, and duties performed and must be signed by the supervisor and/or appropriate company representative. If verification of education or academic training cannot be obtained, the applicant must submit a signed statement (Waiver) with the application at the time of filing explaining why such verification cannot be obtained. Request for waiver will be considered on a case-by-case basis. Failure to submit the required verification or request for a waiver at the time verification is requested may result in rejection of the application.

 

Important notes regarding the Required Documents/Application Process:

-Any substitution of the required documents is NOT permitted.

-It is the sole responsibility of the applicant to ensure that all attachments required in this job announcement have been received by the analyst after submission and prior to the expiration of the deadline date and time stated on this announcement. Applicants will  NOT be contacted about missing documentation or attachments.

-Applications will be screened for relevant qualifying academic training and experience. Additional screening mechanisms may be implemented in order to determine applicants’ qualifications. Only those applicants who most closely meet the needs of the Department will be considered to participate in the selection process.

-Applicants meeting the minimum qualification are NOT guaranteed advancement to any of the stages of the examination process.

 

Computer kiosks to file on-line applications are available for the public from 8:00 AM to 5:00 PM Monday through Friday (*except for some Holidays) at any of the following two locations:

-Department of Human Resources (*lobby area) at 1 South Van Ness Ave, 4th Floor, San Francisco, CA 94103

AND

-San Francisco Community College District (*lobby area) at 33 Gough St, San Francisco, CA 94103.

 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@ccsf.edu, @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Any information and/or documents submitted after the filing deadline will not be considered in determining whether an applicant meets the minimum qualifications.

 

The Employment History and Education Portion of the online application must be completed entirely. DO NOT copy and paste your resume, indicate “see resume” or take a poorly similar approach to complete these portions since any of those actions may be considered a reason for immediate disqualification. Applications filled out incompletely; submitted online without all the required materials, and/or that do not meet the specific application requirements listed in this announcement will be marked as “Unsatisfactory” on the element(s) missing and may be cause for ineligibility, DISQUALIFICATION or may lead to lower scores.

 

Legible copies of letter of interest, resume, academic transcripts/diplomas and any additional documents required in this job announcement may be attached to the online application; however, resumes WILL NOT be accepted in lieu of a completed City and County of San Francisco application.

 

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eddie Aguirre, at (415)241-2358, or via email to eaguirre@ccsf.edu

 

Note: Falsifying one’s academic education, training, or work experience or attempted deception on the application or during any part of the recruitment/selection process may result in DISQUALIFICATION for this and future job opportunities with the City and County of San Francisco.

Selection Plan

SUPPLEMENTAL QUESTIONNAIRE EVALUATION (Qualifying Purposes Only): Applicants will be prompted to entirely complete and submit a Supplemental Questionnaire as part of the online employment application process by the final filing deadline. Applicant responses to the Supplemental Questionnaire will assist with determining if the minimum qualifications required to perform essential tasks for the position are met. The information provided must be consistent with the applicant’s information on the application, resume and/or academic records. Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed. Every element is subject to verification.

 

BEHAVIORAL CONSISTENCY QUESTIONNAIRE (Weight: 33%): Only applicants meeting the minimum qualifications will be sent additional instructions to entirely complete and submit a Behavioral Consistency Questionnaire by a new deadline established by CCD. This questionnaire will be used to determine the candidate’s relative knowledge and skill levels in job related areas. These areas may include, but are not limited to: IT Administrator general knowledge, knowledge of installation, maintenance, and troubleshooting of diverse hardware and software, knowledge of medical simulation technology, organizational skills, attention to details abilities, communication skills, and customer service skills. The information provided must be consistent with the applicant’s information on the application, resume and/or academic records. Once submitted, applicant responses on the Behavioral Consistency Questionnaire cannot be changed. Every element is subject to verification.

 

ORAL EXAMINATION (Weight: 67%): Only applicants meeting the minimum qualifications that achieve a passing score on the Behavioral Consistency Questionnaire will be invited to participate in the oral examination designed to assess their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to: IT Administrator general knowledge, knowledge of installation, maintenance, and troubleshooting of diverse hardware and software, knowledge of medical simulation technology, organizational skills, attention to details abilities, communication skills, and customer service skills.

 

Note: Candidates must achieve a passing score on both the Behavioral Consistency Questionnaire AND the Oral Examination in order to be ranked on the Eligible List/Score Report.

Selection Procedures

ELIGIBLE LIST/SCORE REPORT: The passing score achieved by the qualified candidate on the Behavioral Consistency Questionnaire and the score obtained in the Oral Exam will be counted together to obtain a final score and rank for each candidate. 

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

 

DURATION OF THE ELIGIBLE LIST: The duration of the eligible list resulting from this examination process will be twelve (12) months, and may be extended with the approval of the Human Resources Director.

 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=212466

 

CERTIFICATION RULE: The certification rule for the ranked eligible lists resulting from this examination will be Rule of Ten (10) Scores.

 

IMPORTANT: The department may administer additional position-specific selection procedures to make final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

REASONABLE ACCOMMODATION REQUEST: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  

 

VETERAN’S PREFERENCE: Information regarding requests for Veterans Preference can be found at:

http://www.sfdhr.org/index.aspx?page=20#veteranspreference  

 

SENIORITY CREDIT IN PROMOTIONAL EXAMS: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit  

 

TERMS OF THE ANNOUNCEMENT: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

GENERAL INFORMATION CONCERNING CITY AND COUNTY OF SAN FRANCISCO EMPLOYMENT POLICIES AND PROCEDURES: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-processs or hard copy at 1 South Van Ness Avenue, 4th Floor.

  

COPIES OF APPLICATION DOCUMENTS: Applicants should keep copies of all documents submitted, as these will not be returned.

 

RIGHT TO  WORK: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

 

Exam Type: PBT (Position Based Testing)

Issued:  11/05/2018

Micki Callahan

Human Resources Director

Department of Human Resources

Recruitment ID Number: PBT-1093-091761

CCD / EA / (415) 241-2358 or eaguirre@ccsf.edu

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25%of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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