1053-IS Business Analyst-Senior - HSA

Recruitment #PBT-1053-092777

Introduction

   AMENDED AND EXTENDED FOR INFORMATIONAL PURPOSES ONLY

1/31/19: Extended application deadline to March 01, 2019 
          03/1/19: Extended application deadline to continuous filing.      

RECEIPT OF APPLICATIONS MAY CLOSE AT ANY TIME, BUT NOT BEFORE APRIL 12, 2019 AT 5:00 PM.  INTERESTED CANDIDATES MUST APPLY AS SOON AS POSSIBLE.

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

 

WHO WE ARE  

The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.   

WHAT WE DO     

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search, and child care assistance.    


POSITION DESCRIPTION

Under general direction, the Senior IS Business Analyst oversees the more difficult and complex aspects of the systems development lifecycle, including project planning and management, as well as business process redesign. Specifically, the incumbent will be responsible for managing web and / or mobile development projects that have an Agency-wide impact, including but not limited to: budgeting, staffing, and enterprise software and products. The incumbent will be responsible for managing vendor relationships with existing IT products; conducting research on IT products and services in the current market and making recommendations from a strategic planning standpoint to improve client services; collaborating with select programs to identify business needs and business processes that will either be introduced / needed or modified for those projects. The individual will also be responsible for coordinating system implementations, managing user acceptance testing, system testing, end user training, production support, and performing other related duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES


1. Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems.
2. Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.
3. Determine operating characteristics and requirements; develop, modify, and document general system design; write detailed design specifications including requirements documents, functional specifications, and test cases; conduct "walkthroughs" for proposed solutions to system problems.
4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; analyze the impact on current business processes and help redesign processes if needed; ensure the system design fits the needs of the users.
5. Install and enhance software; program, test, debug, and install new/modified programs.
6. Provide technical support for web application and mobile application systems; consult on the analysis of an application; troubleshoot system problems; assist with the implementation of solutions.
7. Conduct system analysis and programming activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may convert new programming from test to production.
8. Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems.
9. Prepare, or assist client in preparing, service requests to implement system changes; determine level of effort required, and the cost of implementing service requests; prioritize requests.
10. Provide technical production support of application systems; assist with processing schedule, assist with creating reports.
11. Coordinate with and manage outside vendors and contractors to complete projects, and service requests; define, assign, and evaluate their work.
12. Create test scenarios, test cases, UAT scripts, and other testing documentation to asset with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
13. Determine security levels for systems to ensure data integrity.

Minimum Qualifications

EDUCATION:

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]

AND

EXPERIENCE:

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

SUBSTITUTION:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

SPECIAL CONDITIONS:

In addition to the Minimum Qualifications above, applicants must have the following experience in order to qualify:
The below minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

1. Three (3) years of recent and verifiable experience in applications analysis, design, and development, installing and maintaining complex systems, and project management of applications development professionals

AND

2. Three (3) years of recent and verifiable experience in information system business process design.

Experience under minimum qualifications and under special conditions #1 and #2 above can be gained concurrently.

**Applicants must meet the Minimum Qualification requirements at the time of filing**

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification:

Verification Guidelines: http://www.sfdhr.org/index.aspx?page=20#verification

 
Education Verification, including verifying foreign credits or degree equivalency:

 http://www.sfdhr.org/modules/showdocument.aspx?documentid=18441

 
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process

• Select the desired job announcement (PBT-1053-092777)
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at 415.557.5453,or by email at tamara.ranney@sfgov.org

Selection Plan

Supplemental questionnaire (Weight 100%)

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

SUPPLEMENTAL QUESTIONNAIRE: (Weight: 100%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to measure an applicant’s relative knowledge, skills and abilities in job-related areas identified as critical for successful performance. These may include but are not limited to: installation procedures, hardware, software and maintenance of systems; web applications, functional requirements, and systems development lifecycle; common operating systems software, relational database systems and network environments; testing and testing procedures in a web and mobile environment. Ability to: establish and maintain good working relationships; implement and manage complex projects; analyze data and information; understand business procedures and processes; advise and train others; exercise decisiveness and creativity required in situations involving the evaluation of information against judgmental criteria. All responses to the Supplemental Questionnaire are subject to verification and should be consistent with the information provided in your application.

Passing score must be achieved on the supplemental questionnaire in order to continue in the selection process.

Candidates’ scores on this examination process may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

CERTIFICATION:

The certification rule for the score report resulting from this examination process will be Rule of Ten (10) scores. The hiring department may conduct additional selection processes to make final hiring decisions.

ELEGIBLE LIST/SCORE REPORT:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

 
The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

TERMS OF ANNOUNCEMENT:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

GENERAL INFORMATION CONCERNING CITY AND COUNTY OF SAN FRANCISCO EMPLOYMENT POLICIES AND PROCEDURES:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

COPIES OF APPLICATION DOCUMENTS:

Applicants should keep copies of all documents submitted, as these will not be returned.

REASONABLE ACCOMMODATION REQUEST:

Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

SENIORITY CREDIT IN PROMOTIONAL EXAMS:

Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

DRIVER’S LICENSE REQUIREMENT:

Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

 
VETERAN’S PREFERENCE:

http://www.sfdhr.org/index.aspx?page=20#veteranspreference

CLERICAL ERRORS:

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

RIGHT TO WORK:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

Exam Type: CPE (Combined Entrance and Promotive)
Issued: January 25, 2019
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-1053-092777
HSA/ TR / 415-557-5453

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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