1052 - Product Manager (IS Business Analyst)

Product Manager

Recruitment #PBT-1052-108446


This is a Position Based Test conducted in accordance with Civil Service Commission Rule 111A.

Please Note:  This announcement was amended on 12/17/2020 to reflect update to Certification Rule. 

The current position is located at the Office of the Treasurer & Tax Collector. The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.


The City and County of San Francisco is a consolidated City and County, the only such consolidation in the State of California. The Mayor is also the County Executive and the County Board of Supervisors also acts as the City Council. Because of its unique status, the government of San Francisco exercises jurisdiction over property that would otherwise be located outside of its corporation limit and manages county welfare, health and justice functions under its city government.


José Cisneros is the elected Treasurer for the City and County of San Francisco. As Treasurer, he serves as the City’s banker and Chief Investment Officer, managing all tax and revenue collection for San Francisco. Appointed in 2004, and first elected in 2005, Cisneros has used his experience in the tech and banking industries to enhance and modernize taxpayer systems and successfully manage the City’s portfolio through a major recession.

Our mission is to:

  • Facilitate voluntary compliance with the tax laws of the City and County of San Francisco by simplifying all processes and procedures and by providing efficient customer service.
  • Collect all taxes and fees due and owing to the City.
  • Conserve all City funds, prudently investing the monies to achieve low risk, high liquidity and market yield,
  • Promote social responsibility with paperless eco-friendly solutions for the shared environment, and
  • advocate financial empowerment and justice for our community.


Under the direction of the Product Management Director, the 1052 IS Business Analyst (Product Managert) will serve as a key resource and support product ownership for major department applications and project management of a variety of department initiatives. The position will facilitate the successful planning, execution, and management of project deliverables and risks from requirements to rollout of assigned projects, and the ongoing ownership of the resulting products and associated processes. The position requires strong project management and communication skills. A successful candidate will be a proactive self-starter, enjoy collaborating with a diverse set of users including engineers, non-technical end users, constituents, and executives, and enjoy problem solving.


  • Supports and is a resource for major department products; develops and implements modification as necessary; supports maintenance of records of system documentation and user manuals to describe application installation and operating procedures.
  • Supports the monitoring of dependencies across multiple inter-related business processes and technical projects. Effectively communicates status of individual project assignments as relates to broader assigned portfolio to team and supervisor, as needed, to manager and senior managers. Interfaces with functional leadership to remediate risks, as directed.
  • Collaborates with professional staff, receives and seeks opportunities to provide relevant guidance, leadership, professional development and direction; supports  coordination of teams of workers (including staff that report to other managers/supervisors) for projects and products, ensuring that policies, procedures and practices are understood and followed.
  • Establishes and maintains healthy relationships with business units and stakeholders to serve as liaison and business partner  with the business unit and as the point of contact for business and stakeholders, supporting, understanding, advising and making makes recommendations that align with department mission to meet user needs.
  • Conducts and supports UAT and user training across product suites.  Supports and participates in the development of training content and schedules.  Gathers feedback toward continuous improvement.
  • Provides technical and analytical support to product team. Supports product team in the planning, execution, and management of project deliverables and risks; updates and maintains assigned project schedules to ensure timely delivery, including ensuring that goals are met throughout product and project cycles. 
  • Contributes to the development of the PMO methodology, tools and practices within the department.
  • Supports partnerships and collaboration with manager, and IT director and senior manager to contribute to the definition, development, implementation and maintenance of the business process improvement methodology to be employed.
  • Researches and evaluates modern technologies and best practices using available resources (e.g. industry meetings, seminars, and vendor contacts); identifies opportunities for improvements through automation and process change.
  • Supports the management, measurement and performance monitoring of contractors and vendors, as directed; assists with facilitating contract payments; supports the request for proposal process and re-negotiation of amendments; supports integration of vendor tasks; resolves problems.
  • Supports the request for proposal process for application and product replacements, as directed.
  • Performs other related duties as assigned.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field AND

One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

The ideal candidate will be experienced and have demonstrated success with the following:

  • PMP certification 
  • Project management experience
  • Experience writing and executing test cases (boundary analysis, edge cases)
  • Knowledge of automation testing tools
  • Experience working the database – firm knowledge and understanding of database structure/relational databases
  • Is flexible; can prioritize work or is capable of seeking guidance when the workload become unwieldy.
  • Is curious and likes to explore new concepts, ideas, solutions and strives to continuously improve themselves as well as the organization
  • Takes initiative and is proactive in engaging others before being asked to do so
  • Collaborates and enjoys working with others. Applicant respects input from all levels of an organization but understands how to balance and prioritize information coming from many directions
  • Understands how to change communication style with a diverse set of users including engineers, non-technical end users, constituents, and executive management
  • Likes to work hard and is comfortable rolling up his/her sleeves and digging into work even when it is not glamorous
  • Has the ability to work autonomously but understands how to communicate and manage up on deliverables and issues
  • Is accountable and comfortable taking the lead on projects, making recommendations, and owning mistakes· Is a communicator both in writing and verbally
  • Must like change

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Guillermo Tapia, by telephone at (415) 554-4473, or by email at Guillermo.Tapia@sfgov.org

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight - Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire (Weight - 100%):

Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire via email after the closing of the application filing period. The Supplemental Questionnaire Evaluation serves at the examination for this position and is designed to measure knowledge, skills and/or abilities in job-related areas, which may include but not limited to:

  • Ability to collaborate, build relationships and rapport with many different types of personalities both in person and virtually;
  • Work within high performing teams in person and virtually;
  • Ability to change communication style and effectively communicate with a diverse set of users including engineers, non-technical end users, constituents, and executive management both in writing and orally;
  • Ability to communicate and manage up on deliverables and issues;
  • Ability to write clear and concise business requirements, technical specifications, procedure/training documents and presentation material;
  • Knowledge of and ability to apply the discipline of business analysis, including facilitation, visual modeling, critical thinking, problem solving and documenting (business requirements, use cases, test scripts, risk logs, issues logs, matrices, etc.).;
  • Ability to prioritize work competing requests, seeking guidance when the workload become unwieldy;
  • Ability to work through ambiguous assignments and apply sound problem-solving skills, logical reasoning and analysis to create definition, structure, scope and recommendations for issue resolution;
  • Ability to effectively prioritize the known problems and work to uncover the unknown ones;
  • Ability to develop, manage, and oversee projects from start to finish (identify opportunities for enhancement/changes as necessary);
  • Ability to create strategic plans, project plans, timelines, and ensure key deliverables are accomplished on time;
  • Knowledge of MS Excel or MS Access at an intermediate proficiency level (in order to execute functions such as VLookup, finding and eliminating duplicate data, data normalization tasks like zero padding or stripping unwanted characters, appending data, updating data, and/or combing datasets);
  • knowledge of and experience with tax processing systems;
  • Ability to thoughtfully manage multiple streams of information in a concise yet comprehensible manner for various levels of information.

The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will assist with determining if you meet the minimum qualifications for the position.  Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed.  It is important that the information provided on the Supplemental Questionnaire be accurate and complete. All statements made on the application materials are subject to verification.  Failure to submit the required supplemental questionnaire by the deadline may result in disqualification from the examination process. Candidates will be placed on the eligible list in rank order according to their final score.  Candidates must receive a passing score to be ranked on the eligible list.

Eligible List / Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

The certification rule for the eligible list resulting from this examination will be Rule of 7 Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Seniority Credit in Promotional Exams:

Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Women, Minorities, and Persons with Disabilities are encouraged to apply

An Equal Opportunity Employer


Exam Type:  Combined Promotive and Entrance
Issued:  12/07/2020

Amended: 12/17/2020

Carol Isen

Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-1052-108446
TTX/GT/(415) 554-4473


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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