1052 - IS Business Analyst

Recruitment #PBT-1052-090019

Introduction

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

 

Department Overview

The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

 

We provide a safety net for individuals and families by offering income support, community-based living support, and assistance acquiring food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.

 

Position Description

Under general direction, the IS Business Analyst works within the Information Technology Digital Services team to provides appropriate digital solutions to the various programs with the Human Services Agency. The IS Business Analyst will support the agency in designing and developing systems using technologies such as Sharepoint, Twilio, Docusign, and Drupal.  The ideal candidate will assess and optimize system designs, review and analyze user needs, customize systems, assist in the development of requirements, and meet the changing business needs of the users by communicating effectively with customers.

 

Essential Duties

1.       Assess and optimize system designs, for example SharePoint, SMS applications and DocuSign, through review and analysis of user needs, customizing systems through system design and administration to meet the changing business needs of the users; participate in the development of requirements and business solutions.

2.       Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.

3.       Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems.

4.       Conduct feasibility studies; evaluate vendor products; make recommendations based on user requirements and systems analysis to ensure adequate planning.

5.       Monitor the maintenance and enhancement of complex business systems to ensure proper functionality; provide support, analysis, coordination and assistance for continuous business operations.

6.       Troubleshoot software problems through telephone and site visit support; provide technical assistance and planning, engineering and architecture of unique systems for diverse applications; implement solutions to problems.

7.       Conduct user training.

8.       Install and maintain software; facilitate communication between clients and vendors regarding system maintenance and solution implementation for technologies like Drupal, SharePoint and DocuSign

9.       Test and modify software for network compatibility; participate in the detail design and development of new applications. May write Drupal 8 applications.

10.   Participate and represent the department in computer users meetings or meetings of related committees.

11.   Research and evaluate technology through industry meetings, seminars, and vendor contacts; identify opportunities for improvements through automation. Develop screen logic and reports.

Minimum Qualifications

Education

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

AND

 

Experience

One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

 

Substitution

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

 

-Select the desired job announcement (PBT-1052-090019)

-Select “Apply” and read and acknowledge the information

-Select either “I am a New User” if you have not previously registered, or “I have Registered

Previously”

-Follow instructions on the screen

 

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

 

If you have any questions regarding this recruitment or application process, please contact the exam analyst, John Kraus, by telephone at 415.557.5856, or by email at John.C.Kraus@sfgov.org.

Selection Procedures

Supplemental Questionnaire 100%

Applicants will be prompted to complete the Supplemental Questionnaire that must be submitted during the online application process. The Supplemental Questionnaire has been designed to measure critical knowledge, skills and/or abilities in job-related areas.

  

Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education (including verifying foreign education credits or degree equivalency) and experience at any point during the recruitment and selection process. Refer to the following links for verification:

Verification Guidelines: http://www.sfdhr.org/index.aspx?page=20#verification

Education Verification: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18441

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

 

Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

 

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.


Certification

The certification rule for the eligible list resulting from this examination process will be Rule of Ten (10) scores. The hiring department may conduct additional selection processes to make final hiring decisions. 

 

 

 

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

 

• Candidates applying for positions with the Unified School District and the Community

College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

• Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

 

Having a conviction history does not automatically preclude you from a job with the City.

 

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

 

Information regarding requests for Veterans Preference can be found at:

http://www.sfdhr.org/index.aspx?page=20#veteranspreference

 

Seniority Credit in Promotional Exams:

Information regarding seniority credit can be found at:

http://www.sfdhr.org/index.aspx?page=20#senioritycredit

 

General Information concerning City and County of San Francisco Employment Policies and

Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

 

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

 

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

 

Combined Promotive and Entrance -1052

Issued: November 5, 2018

Recruitment No.: PBT-1052-090019

Micki Callahan, Director

Department of Human Resources

Team: HSA/JK 415.557.5856

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco

Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In

addition, most employees are required to make a member contribution towards retirement, ranging

from 7.5%-13.25% of compensation. For more information on these provisions, please contact the

personnel office of the hiring agency.

 

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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