0942 Manager VII, Bureau Manager, Street Use and Mapping

Recruitment #PBT-0942-098228


This announcement has been reissued to amend the selection procedures. Applicants who have applied under the terms of the announcement dated 11/1/2019 need not reapply.

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

Overview of Public Works
San Francisco Public Works is the City department that cares for and builds the City’s infrastructure, public buildings and public right-of-way, keeping the City beautiful, safe and accessible for residents, merchants and visitors. Public Works staff include inspectors, architects, community liaisons, engineers, permit checkers, construction managers, surveyors, administrative analysts, construction tradespeople for buildings, plazas, streets and sewers, arborists and gardeners, landscape architects, project managers, and budget, IT and finance experts. Please see our website at www.sfpublicworks.org for more information.

Bureau of Street Use and Mapping
The Bureau of Street Use and Mapping (BSM) is one of four bureaus in the Infrastructure Design and Construction Division (IDC). The Bureau Manager of BSM reports to the Deputy Director for Infrastructure and City Engineer, who in turn reports to the Director of Public Works. BSM ensures that City sidewalks and streets are safe and accessible by permitting and inspecting the use of the public right-of-way, including street excavations, street improvements, street use, mobile food facilities, sidewalk café tables and chairs, debris boxes, sub-sidewalk basements, night noise, sidewalk repairs, minor right-of-way encroachments, and sidewalk trees and landscaping. In addition, BSM contains the County Surveyor, a role responsible for records of survey, lot line adjustments, survey monument oversight, mapping subdivisions and condominium conversions, and surveying services. Our customers include residents, small businesses, developers, contractors, architects, utility companies and other City departments. BSM is divided into three teams: permits, inspections and enforcement, and survey and mapping.

The Position
San Francisco Public Works is seeking an experienced manager with leadership skills to oversee the Bureau of Street-Use and Mapping (BSM). This position manages about 120 people who issue 20,000 permits, perform 17,000 inspections, and review about 500 subdivisions, mapping and surveying projects annually.  The ideal candidate will have a track record of leading positive organizational change and implementing best practices as well as exercising good judgment, discretion and problem solving skills involving the street right of way, subdivisions and mapping. The essential functions of this position include: planning, organizing, managing and directing all Bureau activities, supervising Deputy Bureau Manager, the City and County Surveyor and other BSM senior staff; developing and reviewing reports on BSM activities; interacting with external stakeholders and other City departments; reviewing and developing BSM standards, work processes and guidelines; developing and managing BSM’s budget including forecasting revenue and expenses; and understanding relevant Federal, State and City rules and regulations.

Essential Duties

  • Develop and implement administrative and operational objectives for BSM in accordance with the department’s strategic plan and other citywide initiatives as required, and develop standards and guidelines for Bureau operations.
  • Oversee development of BSM budget, identify budget priorities and make necessary budget reductions and supervise budget negotiations. Determine staffing requirements and develop staffing plan that maximizes efficiencies and is responsive to customer service goals.
  • Manage all street related regulations for Public Works including interpreting Public Works code, subdivision code and propose legislation to update codes to reflect current business practice, identify and make recommendations to correct code deficiencies. Recommend new and amended policies and procedures regarding excavation and use of City streets.
  • Oversee the review and issuance of permits related to the public right of way.
  • Oversee the inspection for compliance with permits and regulations related to the public right of way, such as encroachments, excavation and street use permits.
  • Identify the need for, develop and implement organizational improvements.
  • Oversee the functions and responsibilities of the County Surveyor including managing surveys, reviewing subdivision maps, and ensuring compliance with the California Map Act and the San Francisco subdivision codes and regulations.
  • Provide guidelines, consultation, and support to Public Works Director, Deputies, governmental agencies, Boards, Commissions, etc. on complex issues.
  • Oversee all BSM activities relating to personnel administration including performance objectives and disciplinary action.
  • Represent the Bureau before the Board of Supervisors on street related issues and to present proposed new legislation; assist supervisors in the preparation, review, and approval of proposed legislation.
  • Interface with the public, including the construction industry, design professionals, business owners, and citizens.
  • Prepare a variety of correspondence related to BSM activities, Director’s letters, and operating reports.
  • Oversee maintenance of BSM records, and perform technical duties related to specialized functions of BSM.  Sign official documents.  

Nature of Work:
This position requires incumbent to be available after hours, 7 days a week including holidays, to respond to emergency requests and issues.

Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Six (6) years of verifiable managerial experience (all of which must include supervisory responsibility); AND

3. Six (6) years of verifiable experience in any combination of the following areas: engineering; architecture; land surveying and mapping; construction management; right-of-way permitting, inspection and code compliance enforcement; AND

4. Possession and maintenance of a valid class C driver's license

Substitution: Additional qualifying experience as described above may be substituted for the education requirement for up to two years. (One year of work experience is equal to 30 semester or 45 quarter units).

Additional Notes:

  • One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
  • A valid out-of-state driver's license is acceptable during the application process.
  • Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Supervisory experience with responsibility over teams of twenty (20) or more and/or second line level supervision
  • Licensed Professional Engineer, Professional Land Surveyor, or Licensed Architect.
  • Bachelor's or master's degree from an accredited college or university with major course work in engineering, land surveying, or architecture.
  • Over ten years of working in the following fields in any combination: engineering; architecture; land surveying and mapping; construction management; right-of-way permitting, inspection and code compliance enforcement.
  • Proven ability to identify risks, anticipate and solve problems, and deliver all work safely, on scope, schedule, and budget.
  • Proven ability to work effectively with employees, executive management and stakeholders including city government departments, private businesses, contractors, developers, architects and expediters and drive win-win solutions.
  • Experience managing and supervising a diverse workforce in a large complex organization.
  • Ability to use complex computer applications and software.
  • Excellent oral and written communication skills. Ability to communicate up/down and between disciplines/lay people/stakeholders. Experience presenting information and/or resolving issues in community meetings and making presentations to elected or appointed officials, boards, or commissions.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Angie Ignao, at (415) 554-6107, or via email to: angie.ignao@sfdpw.org.  

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application. It is essential that applicants provide complete information in identifying their education, experience, training and/or licensure, consistent with the information provided on their application. The supplemental questionnaire will be used to evaluate whether applicants meet the minimum qualifications for this position. Applicants must also complete the official application. The information in the supplemental questionnaire will not be scored and is collected for informational purposes. 

Supplemental Questionnaire Evaluation: (Weight: 60%)
Candidates who are deemed qualified will be sent a supplemental questionnaire to complete and return. Candidates’ responses to the Supplemental Questionnaire will be used to evaluate your experience including the knowledge, skills and abilities that you possess in job related areas identified as critical for successful performance, which may include but are not limited to: knowledge and insight into city permit, subdivision, and inspection processes; knowledge of occupational health and safety practices and related industrial injuries; management ability; supervisory ability; problem solving ability; analytical ability; organizational ability; human relations ability; oral and written communication ability.

Management Test Battery: (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent

Candidates must achieve a passing score on both the Supplemental Questionnaire Evaluation and Management Test Battery Examination in order to be ranked on the eligible list. 

The certification rule for the ranked eligible lists resulting from this examination will be Rule of List. The department may administer additional position-specific selection procedures to make final hiring decisions.  

Eligible List/Score Report
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246. .

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference  

Seniority Credit in Promotional Exams:  Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit  

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.  

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.  

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.  

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.  

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

Exam Type: Combined Promotive and Entrance
Issued: November 1, 2019
Amended: December 13, 2019, January 16, 2020 to extend filing deadline to continuous
Amended: February 28, 2020 to modify the minimum qualifications
Reissued: May 26, 2020 to amend the selection procedure

Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID:  PBT-0942-098228
MCCP No.90-048
GSA - AI (415) 554-6107


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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