0933 Director of Housing Services

Recruitment #PBT-0933-902762

Introduction

The filing deadline has been extended for additional recruitment.

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services include outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.

What You'll Be Doing

Under direction of the Deputy Director for Programs, the Director of Housing Services leads the department’s supportive housing programs. The Director of Housing Services supervises, trains, and evaluates the Department of Homelessness and Supportive Housing's (HSH) housing, real estate development, subsidy administration, and supportive services staff to support a positive team environment. This position is part of HSH’s Executive team and works closely with its Directors and Managers to implement HSH’s strategic goals.

 

Essential Duties:

  • Coordinates the HSH implementation of all housing, subsidy administration, and supportive services activities, and provides oversight of ongoing Supportive Housing planning activities including procurement, reports, budgets, work plans, monitoring, staff recruitment, communications, and administrative responsibilities to support the initiative  
  • Provides direct oversight of Supportive Housing, Subsidy Administration, and Supportive Services staffing, contracts, grant agreement  within HSH  
  • Oversees entire portfolio of supportive housing units  and real estate development and responsible for identifying appropriate locations for permanent housing and negotiating lease agreements  
  • Develops and implements Supportive Housing programs and services in the community for highly vulnerable people experiencing homelessness  
  • Coordinates with HUD, State of California, and other funders to meet requirements, including preparation of quarterly and annual reports and attendance of mandatory meetings  
  • Oversees population-specific interventions for adults, seniors, veterans, families with minor children, and transition-aged youth  
  • Supports collaboration and information sharing between DPH, HSH, HSA, MOHCD, and other departments, and the agencies or community groups with which they work  
  • Develops and monitors Memoranda of Understanding (MOU) and contracts and grant agreement   
  • Plans overall operations and policies and coordinates activities, develops, and implements systems to be used  
  • Assesses and re-assesses program efforts, efficiencies, and effectiveness, and determines goals and priorities  
  • Acts as liaison with outside agencies and their departments/programs, to render advice on program policies and improve program activities  
  • Oversees the maintenance and long-term capital plans for all HSH leased or contracted housing  
  • Monitors training quality, technical assistance needs, and coaches the work of subordinates to improve performance  
  • Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures within the Supportive Housing System  
  • Coordinates budget preparation; prepares reports, memoranda, and correspondence; and maintains statistical records  
  • Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities  
  • Oversee the staffing and responsiveness for housing and services operations for HSH 
  • Performs other related duties as assigned

 

 

 

Minimum Qualifications

  • Possession of a Bachelor’s degree from an accredited college or university
  • Eight (8) years of increasingly responsible professional level programmatic oversight for supportive housing, housing subsidies, housing supportive services and/or other homeless serving programs, including three (3) years in a supervisory role.

Substitution: Possession of a Master's degree from an accredited college or university in Social Work, Public Policy, or similar may substitute for one (1) year of the required experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

  • Experience overseeing managers
  • Program management experience in the field of homelessness and supportive housing
  • Experience overseeing services for people with significant barriers to housing retention including oversight of intensive case management and medical support
  • Familiarity with Housing and Urban Development (HUD)  and other federal and state funding sources and regulations, and with MediCal/Medicaid funding streams, eligibility, and waiver programs
  • Working knowledge of laws and regulations governing contract formulation and management; program planning and evaluation techniques; budget and grant preparation and administration

    Verification:
    Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
    http://sfdhr.org/index.aspx?page=456

    Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

    How To Apply

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

    • Select the desired job announcement
    • Select “Apply” and read and acknowledge the information
    • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
    • Follow instructions on the screen

    Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

    If you have any questions regarding this recruitment or application process, please contact the exam analyst, Joyce Chong, by telephone at 415-551-8929, or by email at joyce.chong@sfgov.org.

     

    Selection Procedures

    Management Test Battery: (Weight: 40%)

    Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

     A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

    This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

    Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

    Supplemental Questionnaire Evaluation (Weight: 60%)
    Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire Evaluation is designed to measure knowledge, skills, and/or abilities in job-related areas which may include, but not be limited to: problem solving ability; planning and analytical ability; human relations ability; management ability; knowledge of policy and procedure formulation and implementation; and written communication.

    Note: Candidates must pass both test components to be placed on the resulting eligible list.

    Eligible List:
    The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

    The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

    Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

    Certification:
    The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

    Conviction History

    As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

    • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
    • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

    Having a conviction history does not automatically preclude you from a job with the City.

    If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

    Conclusion

    Terms of Announcement:

    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

    The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

    General Information concerning City and County of San Francisco Employment Policies and Procedures:
    Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

    Copies of Application Documents:
    Applicants should keep copies of all documents submitted, as these will not be returned.

    Right to Work:
    All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

    Requests:
    Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
    http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

    Information regarding requests for Veterans Preference can be found at: 
    http://sfdhr.org/information-about-hiring-process#veteranspreference

    Seniority Credit in Promotional Exams: 
    Information regarding seniority credit can be found at:
    http://www.sfdhr.org/index.aspx?page=20#senioritycredit

    Exam Type:  CPE
    Issued: June 20, 2018
    Micki  Callahan
    Human Resources Director
    Department of Human Resources
    Recruitment ID Number: 902762
    DHR/JC/415-551-8929

    Benefits

    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    For more information about benefits, please click here.

     


    Click on a link below to apply for this position:

    Fill out the Supplemental Questionnaire and Application NOW using the Internet.
    View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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