0932 Manager IV, Airside Operations Director

Recruitment #PBT-0932-094697

Introduction

 ANNOUNCEMENT HAS BEEN AMENDED TO REFLECT CHANGES UNDER SELECTION PROCEDURES FROM ORAL/PERFORMANCE EXAMINATION TO SUPPLEMENTAL QUESTIONNAIRE EVALUATION

This is a Position Based Test administered in accordance with Civil Service Rule 111A.

Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. on August 2, 2019.

The Department
SFO is a world-class, award-winning airport that served nearly 58 million guests in 2018. SFO offers non-stop flights to 51 international cities on 44 international carriers. The Bay Area's largest airport also connects non-stop with 85 U.S. cities on 12 domestic airlines.

SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. The Airport, an enterprise department of the City and County of San Francisco, has a workforce of approximately 1,700 City employees who are focused on providing the best level of service to our guest.  For more information, visit www.flysfo.com. You can also watch this video about careers at SFO.

Position Description
Under general direction of the Managing Director of Safety and Security Services, the Airside Operations Director leads and directs the Airside Operations unit activities at the San Francisco International Airport (SFO). This position is responsible for ensuring compliance of Federal Aviation Administration (FAA) Part 139 – Certification of Airports, safety and operational compliance for non-movement areas comprise of five domestic and two international terminals, over 100 gates, remote bus operations and more than 9.5 million square feet of movement area operational space. Stakeholders in the Airport Operations Area (AOA) include over 60 airlines and 40 ground handlers. The Airside Operations Director will provide leadership oversight to manage the airside operations through stakeholder engagement including communication, education, risk management and assurance to FAA Part 139 and the Airport Rules & Regulations. This position also has the responsibility for transformation to greater technology to enhance FAA Compliance, hazard identification, mitigation and work processes utilizing the Airport’s new Safety Management System.

The essential functions of this position include:

  • Leads, directs and supervises the activities of Airside Coordinators, Airport Operations Supervisors and Airfield Safety Officers on a 24-hour/7 days a week/365 day;

  • Assures compliance of all relevant federal and state aviation regulatory agency rules and regulations that pertain to safety and security FAR Part 139 as required for an FAA commercially certificated airport;

  • Develops, directs and coordinates operational safety programs and initiatives, such as Wildlife, Foreign Object Debris (FOD), Incursion Mitigation and other activities as assigned.  Issues appropriate notices as necessary;

  • Devises, coordinates, interprets and enforces rules and regulations concerning Airport operations and safety; assists in establishing compliance policies and procedures regarding all appropriate local, state and Federal regulations;

  • Responds to employee complaints and grievances; evaluates the performance of subordinates and discusses results with employees; reviews evaluations of department staff for consistency and conformance to SFO policies;

  • Oversees and is responsible for the inspection of runways, taxiways, and related aircraft ground operational areas for proper maintenance and safety conditions; evaluates wildlife/bird strike hazards; opens and closes runways and taxiways; ensures that the facility continually operates under certification requirements and applicable federal, state, and local regulations;

  • Executes Airside Operations directives and manuals, such as the Airport Emergency Plan and the Airport Certification Manual;

  • Provides leadership and supervision of the Airside Operations department, including training, planning, organizing, staffing, and directing Airside operations staff; reviews and coordinates staff policies and procedures;

  • Represents the Airport at the Airport 4 America/International Terminal Operator’s Committee for all airside operations;

  • Develops, administers, and monitors the budget for Airside Operations including preparation and justification for staff, vehicles and equipment as required;

  • Chair's the Airport-Tenant Ground Operations Working Group; co-chair the Runway Safety Action Team with FAA;

  • Coordinates, implements and manages new technology in areas such as FAA Compliance, identification of hazards, mitigation and safety promotions as part of SFO’s Safety Management System (SMS);

  • Responsible for assurance of the Construction Safety Phasing program for all AOA construction projects;

  • Manages the Airport Remote Bussing Operations;

  • Airfield Optimization Tool to include the monitoring, managing and delivering optimal performance;

  • Engages and develops a working relationship with various tenants and union leaders.

 

Minimum Qualifications

Education
Possession of a Bachelor’s degree in Aviation Management, Aeronautical Operations, Business Administration, Public Administration or other related field from an accredited college or university.

Experience
Six (6) years of progressive responsibility of airport, airbase, or aviation operations experience at the equivalent of a medium or large commercial aviation airport. Qualifying experience must include at least three (3) years of experience supervising professional staff working in these areas.

License and Certification
Possession of a valid (Class C) Driver’s License. A California license must be obtained prior to appointment or at time of appointment. (Employees are required to maintain a satisfactory driving record).

Substitution
Education Substitution: Additional work experience in airport, airbase, or aviation operations at the equivalent of a medium or large commercial aviation airport may substitute for up to two (2) years of education on a year for year basis. No substitution will be allowed for the three (3) years of supervising experience. (One year of experience will be considered equivalent to 30 semester or 45 quarter units of college coursework.)

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

  • Professional certifications from ACI and/or AAAE.

  • Experience with managing and facilitating airfield or complex construction projects.

  • Experience operating in the safety management systems (SMS) framework.

  • Experience in developing, negotiating, and administrating contracts.

  • Demonstrates technical expertise and change management necessary to embed operational improvements and innovation throughout the organization.

  • Excellent oral and written communication skills.  

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA 94128.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Nina Huey, by telephone at 650-821-2028, or by email at nina.huey@flysfo.com.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 50%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to:

  • Problem Solving
  • Leadership
  • Decision Making
  • Interpersonal skill
  • Human Resources Management
  • Team Building
  • Communication
  • Conflict Management and Process Improvement

For more information about this Management Test (and a suggested reading list) please click here.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation (Weight: 50%)
Candidate achieving a passing score on the Management Test Battery will be sent a Supplemental Questionnaire designed to measure the knowledge, skills and/or abilities required for the position of 0932 Manager IV – Airside Operations Director.  It is important that the information provided on the supplemental questionnaire be accurate and complete. All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process.  All statements made on the application materials are subject to verification. 

A passing score on both the Management Test Battery and Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List/Score Report. Candidates will be placed on the eligible list/score report in rank order according to their final score. 

Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance
This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189. 

Certification Rule
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report 
A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please click here. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here.

Seniority Credit in Promotional Exams
Information regarding seniority credit can be found here.

Veterans Preference
Information regarding requests for veteran’s preference can be found here.

Terms of the Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Exam Type: Combined Promotive & Entrance
Issued: 5/14/19; Amended: 7/19/19 
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: 094697
AIR/NH/650-821-2028

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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