0931 Solutions Manager (Manager III)

Recruitment #PBT-0931-086021

Introduction

0931 Solutions Manager (Manager III)

Office of the Treasurer and Tax Collector

City & County of San Francisco
The City and County of San Francisco is a consolidated City and County, the only such consolidation in the State of California. The Mayor is also the County Executive and the County Board of Supervisors also acts as the City Council. Because of its unique status, the government of San Francisco exercises jurisdiction over property that would otherwise be located outside of its corporation limit and manages county welfare, health and justice functions under its city government.

Departmental Overview 
José Cisneros is the elected Treasurer for the City and County of San Francisco. As Treasurer, he serves as the City’s banker and Chief Investment Officer, managing all tax and revenue collection for San Francisco. Appointed in 2004, and first elected in 2005, Cisneros has used his experience in the tech and banking industries to enhance and modernize taxpayer systems and successfully manage the City’s portfolio through a major recession.

Our mission is to:

  • Facilitate voluntary compliance with the tax laws of the City and County of San Francisco by simplifying all processes and procedures and by providing efficient customer service.
  • Collect all taxes and fees due and owing to the City.
  • Conserve all City funds, prudently investing the monies to achieve low risk, high liquidity and market yield.
  • Promote social responsibility with paperless eco-friendly solutions for the shared environment, and advocate financial empowerment and justice for our community.

The Position:
Under the direction of the Chief Assistant Treasurer, this leadership position is responsible for the overall Solutions Management Section and all technology solutions projects, the larger department ecosystem, and business process redesign overall endeavors.

The Solutions Manager provides leadership, coordination, integration, and management of large scale complex programs and projects; integrates all disciplines (sections), groups (vendors, users) into a team effort forming a structured process that proceeds from concept to production to operation.

This position supervises a team of analysts who manage projects for the Office of the Treasurer & Tax Collector. The team is tasked with leading all aspects of projects from start to finish, including project team resource identification, stakeholder interface, project planning, requirements gathering, documentation, issue tracking & resolution, lifecycle testing, full project execution-training, communications, process re-design, project tracking, reporting, rollout, interface with other business departments, and formalized project closure.

The Solutions Manager works with section managers, subject matter experts, procedure analysts and data testers to effectively prioritize, plan, and staff the work of the Solutions Management Team; is responsible for the on time, on budget, successful implementation of the technology projects for the department. The Manager will collaborate with the IS Director and be involved in the formation of the technology roadmap, and of conceiving the projects and work that will support the strategy. A major part of the role will be tracking the department’s overall project portfolio, priorities, and the management of the entire project such that we meet our stated objectives each month and each year.

The ideal candidate will be experienced and have demonstrated success in the following areas:

  • Management of departmental solutions and systems, including coordination and integration of all technology solutions information for the larger departmental ecosystem and building process redesign.
  • Project management ability, including complex analytic projects involving the generation and analysis of qualitative and quantitative data across the department.
  • Leadership, supervision, development to drive broader strategic objectives.
  • Proven expertise collaborating with managers, inter-departmental partners and stakeholders of all levels.
  • Negotiation and vendor relationships.
  • Systems engineering and business process redesign.

Minimum Qualifications

  1. Education:  Possession of a Bachelor’s degree; AND
  2. Experience:  Five (5) years professional experience in project management of department-wide business process redesign projects, which must include technology integration. This must include three (3) years of experience supervising professionals.

Substitution:  Applicants may substitute up to two (2) years of education for Bachelor of Art degrees with additional years of relevant professional experience.  Possession of a graduate degree in Business Administration, Public Administration, Change Management or relevant field may substitute for one (1) year of the required professional experience.

Desirable Qualifications:
Project management experience, including all aspects of the software development lifecycle, as well as strategy, change management and requirements gathering; large scale or enterprise systems development and support; at least three (3) years managing and leading IS Business Analysts and professional staff; excellent communication and coordination skills.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

•Select the desired job announcement
•Select “Apply” and read and acknowledge the information
•Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
•Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Joni Kuroyama, by telephone at 415-554-4475, or by email at joni.kuroyama@sfgov.org.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Applicants must submit their resume during the online application process.

Supplemental Questionnaire:
Candidates will be required to complete a supplemental questionnaire at the time of application to assist in determining whether you meet the minimum qualifications for this position.

Management Test Battery Examination (Weight 100%):
Candidates deemed eligible and admitted to the examination process will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Candidates must achieve a passing score on the above examination in order to be ranked on the eligible list.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

The department may utilize additional position-specific selection procedures to make a final hiring decision.

Certification Rule:
The certification rule used for the ranked eligible list resulting from this examination will be the Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Position Based Testing information can be found at:
http://www.sfdhr.org/index.aspx?page=20#positionbasedtesting.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Seniority Credit in Promotional Exams can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at:  http://www.sfdhr.org/index.aspx?page=20 or a hard copy may be obtained at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. Information regarding this can be found at:  http://www.sfdhr.org/index.aspx?page=20#copies

Right to Work:  All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. More information can be found at: http://www.sfdhr.org/index.aspx?page=20#identification

Terms of the Announcement: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type:  CPE
Micki Callahan, Director
Department of Human Resources
Recruitment Number: PBT-0931-086021
Issued: May 7, 2018
TTX/JK (415) 554-4475

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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