0931 Director of Outreach and Interim Housing

Recruitment #PBT-0931-084234


The filing deadline has been extended for additional recruitment.

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services include outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.

What You'll Be Doing

Under direction of the Deputy Director for Programs, the Director of Outreach and Interim Housing leads the department’s response to street homelessness. The Division Manager supervises, trains and evaluates HSH’s shelter, outreach, navigation center, and facilities staff to support a positive team environment. This position is part of HSH’s Executive team and works closely with its Directors and Managers to implement HSH’s strategic goals.

The position includes the following responsibilities:

• Develops, implements, coordinates and oversees Homelessness Response services, Outreach, Shelter, and Navigation Center services in the community for highly vulnerable people experiencing homelessness   
• Coordinates with Housing and Urban Development (HUD), State of California, and other funders to meet requirements, including preparation of quarterly and annual reports and attendance of mandatory meetings 
• Oversees population-specific interventions for adults, seniors, veterans, families with minor children, and transition-aged youth  
• Acts as liaison by rendering advice on program policies, improving program activities, and supporting collaboration and information sharing between city departments, agencies, programs, and/or community groups with which they work  
• Develops and monitors Memoranda of Understanding (MOU), contracts, and grant agreements involving  Homelessness and Supportive Housing (HSH) and other parties  
• Develops and implements policies; coordinates activities;  and develops and implements systems to ensure the efficient operation of sections and programs   
• Assesses and re-assesses programs, adjusts plans and programs, efforts and goals and priorities to improve efficiency and effectiveness, and consistency with the strategic framework, while continuing to address major departmental priorities   
• Develops and implements training curriculum for staff and service providers and monitors training quality and technical assistance needs  
• Monitors the work of and coaches subordinates to improve performance; develops work plans; and recruits staff; participates in departmental leadership and collaborates with other managers and teams   
• Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures within Homelessness Response Systems   
• Coordinates budget preparation and directs the allocation of resources to achieve timely outcomes and measurable goals within budget
• Oversees the maintenance and long-term capital plans for all HSH facilities
• Oversees the staffing and responsiveness for emergency response operations for HSH  
• Serves as a representative to the community for the department and responds promptly and thoroughly to community concerns 
• Performs other duties as assigned

Minimum Qualifications

1. Possession of a Bachelor’s degree from an accredited college or university; AND
2. Six (6) years of professional experience performing programmatic oversight for a shelter, navigation center, or outreach homeless program, including three (3) years of experience supervising professionals.

Substitution: Possession of a Master’s degree from an accredited college or university in Social Work, Public Policy, or  related field may substitute for one (1) year of the required non-supervisory experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

The stated desirable qualifications listed below may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience directing and maintaining outreach and shelter operations for local, state or federal agencies and developing policies and procedures.
• Verifiable experience overseeing and directing emergency services operations for local government agencies and developing related policies and procedures.
• Knowledge of or prior experience with programs for homeless and housing services.
• Experience with planning and implementing Coordinated Entry systems and programs for people experiencing homelessness.
• Advanced degree and/or clinical certification in social work, public health, or Marriage Family Therapy (MFT).
• Extensive program management experience in the field of Homelessness and Supportive Housing.
• Significant grants and contracts management experience preferred, including budgeting and monitoring responsibilities.
• Familiarity with Department of Housing and Urban Development (HUD) and other federal and state funding sources and regulations.
• Working knowledge of laws and regulations governing contract formulation and management; program planning and evaluation techniques; budget and grant preparation and administration.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Joyce Chong, by telephone at 415-551-8929, or by email at joyce.chong@sfgov.org.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Management Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343.  A passing score must be achieved on the Management Test Battery to continue in the selection process.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Written Performance Examination (Weight: 60%)
Candidates who pass the Management Test Battery (MTB) will be invited to participate in a written performance examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to:

·         Technical Knowledge: knowledge of the management and administrative techniques applicable to operations in homeless outreach and interim housing, as well as relevant State and Federal regulations, budget development and administration; and personnel administration.

·         Problem Solving Ability: ability to follow established methods and procedures used to research, identify, evaluate, troubleshoot, and analyze discrepancies and situations; seek fair and balanced resolutions and/or take corrective action; to assess difficult tasks and adjust assignments considering available resources and priority of operational needs.

·         Planning and Analytical Ability: ability to conduct analysis of operations and development plans as required, as well as prepare and present comprehensive reports.

·         Written Communication Ability: ability to communicate logically in writing in a clear, concise, and grammatically correct manner; prepare narratives using correct punctuation, vocabulary, spelling and sentence structure; prepare reports, write policies and various correspondence; keeps systems and accurate records, which are easily understandable. It also refers to the ability to understand varied written directives from managers and supervisors; maintain concise, accurate computerized data according to established procedures and timelines; to follow written instructions and to express written information to fit the situation and audience using proper terminology.

Note: Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

Note: Candidates must achieve a passing score on both the Management Test Battery (MTB) and the Written Performance Examination in order to be ranked on the eligible list.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of twelve months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Exam Type: CPE
Issued: April 27, 2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 084234


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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