0923 Property Tax Manager (Manager II)

Recruitment #PBT-0923-089137


This announcement has been amended and re-opened as of 10/02/2018 to reflect changes to the minimum qualifications.  Individuals who already applied to PBT-0923-089137 during the initial filing period need not reapply and will be included in the applicant pool. If you wish, please contact me if you would like to update your application, however it must be done and resubmitted by the updated deadline of 10/17/18.

City & County of San Francisco http://sfgov.org/  

The City and County of San Francisco is a consolidated City and County, the only such consolidation in the State of California. The Mayor is also the County Executive and the County Board of Supervisors also acts as the City Council. Because of its unique status, the government of San Francisco exercises jurisdiction over property that would otherwise be located outside of its corporation limit and manages county welfare, health and justice functions under its city government.

Departmental Overview http://www.sftreasurer.org  

José Cisneros is the elected Treasurer for the City and County of San Francisco. As Treasurer, he serves as the City’s banker and Chief Investment Officer, managing all tax and revenue collection for San Francisco. Appointed in 2004, and first elected in 2005, Cisneros has used his experience in the tech and banking industries to enhance and modernize taxpayer systems and successfully manage the City’s portfolio through a major recession. Our mission is to:

  • Facilitate voluntary compliance with the tax laws of the City and County of San Francisco by simplifying all processes and procedures and by providing efficient customer service.
  • Collect all taxes and fees due and owing to the City.
  • Conserve all City funds, prudently investing the monies to achieve low risk, high liquidity and market yield,
  • Promote social responsibility with paperless eco-friendly solutions for the shared environment, and advocate financial empowerment and justice for our community.

Position Description:

This position leads the Property Tax Section of the Office of the Treasurer & Tax Collector and directs the operations of the section. Under the direction of the Tax Collector, the Property Tax Manager manages and administers the day-to-day operational activities of the Property Tax Section, including the billing, collection and reporting of a variety of secured, unsecured, supplemental, escape, delinquent property taxes, and special assessments. The Property Tax Manager is responsible for a total revenue collection base of $1.2 billion, while striving for the highest level of customer service.

Major job duties and responsibilities:

  1. Plans, organizes and directs the operational activities of the Property Tax section; oversees the billing, collection and reporting of current and delinquent property taxes with total revenue base of approximately $1.2 billion.
  2. Administers California laws, City ordinances, and regulations governing property taxes and advises others on their application as set forth by the California Revenue and Taxation Code.
  3. Checks in with employees and management regularly to strategize and allocate staff and resources; plans, organizes, and directs the work of employees.
  4. Oversees advanced property taxpayer customer service and ensures accurate and efficient communication and dissemination of property tax information.
  5. Oversees coaching, training and professional development; evaluates employees, gives feedback, and completes performance evaluations; recommends necessary disciplinary action, makes hiring decisions.
  6. Conducts analysis of operations, evaluates technology, systems and procedures; identifies business system application requirements; develops, and implements projects, new processes, and plans to optimize service to taxpayers.
  7. Coordinates with intradepartmental Division and Section managers on property tax billing and collection programs and deadlines; works with IT on system application improvements.
  8. Regularly interacts with and coordinates functions, services, transactions with other County and State agencies and departments including the Assessor-Recorder, Controller, Assessment Appeals, as well as other various private agencies; represents the department on Property Tax-related matters.
  9. Reviews and adjudicates the waiver of delinquent and redemption penalties and applicable fees of delinquent property taxes; reviews and approves the refunds of under $5,000 and duplicate payments of taxes and licenses.
  10. Prepares, reviews and maintains important tax collection records and financial, statistical and operational reports as mandated by State and other laws.
  11. Analyzes new and proposed legislative changes to property taxes and related activities to determine operational impact and makes recommendations to the Tax Collector.

Minimum Qualifications

1. Possession of a bachelor’s degree from an accredited college or university; AND
2. Three (3) years professional experience performing a lead role in a multi-functional team (defined as a group consisting of two or more functional areas working together to solve a problem or have a common goal); including one (1) year performing all aspects of business process change (defined as developing and defining a change strategy or business process, implementation of the change, evaluation, and maintenance).

Substitution: Applicants may substitute up to 2 years of education with additional years of experience. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units. 

Possession of a Master’s degree (or advanced graduate degree) in public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 0923 substitutes for one year of experience in #2.

Desirable Qualifications:

  • Experience effectively managing, supervising, evaluating, training, and developing a multi-functional team; experience managing, administering, and/or coordinating a complex operational section and ensuring optimal service; analyzing and evaluating section operational problems, service, performance and productivity metrics that require ability to develop, direct, and implement strategic plans, policies, procedures, programs, and projects.
  • Strong understanding of state, local laws and regulations (i.e., County policies and state and federal legislation related to property tax collection), collection practices and procedures pertaining to property tax; proven ability to quickly digest and interpret, apply and explain.
  • Experience with computer systems and applications used for property tax collection and billing as used within the county, including evaluating technology, systems, and applications; identifying system improvements and functional requirements for systems.
  • Proven success coordinating, working effectively with personnel at all levels and the public, and establishing cooperative relationships, often in stressful situations; excellent communication and coordination skills.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen
A video on “how to apply” can be found here: http://sfdhr.org/node/1178

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. (Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact Joni Kuroyama at (415) 554-4475, or via email at joni.kuroyama@sfgov.org.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Supervisory Test Battery (Weight: 100%):

Candidates who meet the minimum qualifications will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Candidates must achieve a passing score on the Supervisory Exam in order to be ranked on the eligible list.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

The department may utilize additional position-specific selection procedures to make a final hiring decision.

Certification Rule:

The certification rule used for the ranked eligible list resulting from this examination will be the Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Position Based Testing information can be found at:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Seniority Credit in Promotional Exams can be found at:

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at:
http://www.sfdhr.org/index.aspx?page=20 or a hard copy may be obtained at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. Information regarding this can be found at:

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. More information can be found at: http://www.sfdhr.org/index.aspx?page=20#identification

Terms of the Announcement: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type: CPE
Micki Callahan, Director
Department of Human Resources
Recruitment Number: PBT-0923-089137
Issued: September 4, 2018; Amended and re-posted 10/02/2018 
TTX/JK (415) 554-4475


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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