0923 Manager II, Animal Care Operations Manager
|Date Opened||10/11/2018 5:00:00 PM|
|Filing Deadline||11/8/2018 5:00:00 PM|
|Salary||$53.79 - $68.64/hour; $9,323.00 - $11,897.00/month; $111,878.00 - $142,766.00/year|
|Job Type||Permanent PBT|
This announcement has been amended to modify the minimum qualifications.
This is a Position Based Test conducted in accordance with Civil Service Rule 111A.
The Animal Care Operations Manager oversees all programs, staff and managers responsible for the health, behavior and well-being of all animals residing in or passing through the shelter which includes a wide variety of domestic and wild animals. This position is responsible for managing or coordinating with all off-site locations; ensuring public health and safety is protected by complying with all state and local regulations concerning animal welfare, for determining which animals can be made available for adoption, and for maintaining a high live release rate, which is the department's key public-facing performance metric.
1. Plans, directs and oversees the operation of the Animal Care and Behavior Training Divisions. Ensures the safe and humane handling, kenneling and husbandry of all animals.
2. Evaluates the effectiveness of behavior evaluations and facilitates pathway planning.
3. Manages both employees and volunteers. Develops, fosters and evaluates relationships with all external adoption partners. Monitors the organizational structure, staff assignments, service levels and administrative systems required to accomplish ACC’s mission.
4. Serves as the point person for maintaining/improving the department’s live release rate.
5. Develops policies and programs to ensure that the department not only meets all federal, state and local standards but remains a recognized leader in animal welfare.
6. Represents the department to a wide variety of audiences including the Board of Supervisors, vendors, the public and donors. Communicates with diplomacy and tact. Manages resources including the financial budget and inventory.
Work location: Incumbent will conduct the majority of work at the San Francisco Animal Care & Control, 1200 15th St, San Francisco, CA 94103.
Nature of Work:
Working conditions require exposure to strong and/or unpleasant odors, including those from animal excrement, cleaning agents and chemical compounds, and frequent exposure to noise.
Working conditions require lifting of equipment, objects and animals up to 50 lbs.
May be called upon to perform humane euthanasia.
1. Bachelor's degree from an accredited college or university, preferably in animal husbandry or related field AND
2. Five (5) years of experience in animal care operations. AND
3. Possession of a valid California Driver's License.
A Master's degree from an accredited college or university in animal husbandry or related field may substitute for two (2) years of required experience.
Qualifying experience may be substituted for the education requirement on a year-for year basis. (One year of work experience is equal to 30 semester or 45 quarter units).
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
-Two (2) years of supervisory experience in any capacity.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Detra McKinney, by telephone at 415-554-6039, or by email at firstname.lastname@example.org.
Willingness Checklist: (Qualifying)
All applicants must complete the Willingness Checklist that provides essential functions and required working conditions for San Francisco Animal Care & Control.
Supervisory Test Battery: (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal Skill; Human Resources Management; Team Building; and Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325
A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.
This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.
Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
Supplemental Questionnaire (Weight: 60%)
Candidates will complete a supplemental questionnaire on their application to measure their relative knowledge, skills and abilities to determine their possession of the knowledge, skills, and abilities required for position 0923 Animal Care Operations Manager. A passing score must be achieved on the Supplemental Questionnaire in order to be ranked on the eligible list. The department may administer additional position-specific selection procedures to make final hiring decisions. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.
Certification Rule: The certification rule for the ranked eligible lists resulting from this examination will be Rule of the List.
Eligible List http://www.sfdhr.org/index.aspx?page=20#eligiblelists
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
Information regarding requests for Veterans Preference can be found at:
Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:
Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.
Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Exam Type: CPE
Issued: October 11, 2018
Amended: October 25, 2018
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0923-087103
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.