0923 Manager II - CalWORKs Eligibility Manager

Recruitment #PBT-0923-086469

Introduction

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

San Francisco’s Human Services Agency (HSA) is the central resource which delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Office of Early Care and Education joined the Agency in 2014.

 

POSITION DESCRIPTION

Under direction of the CalWORKs Program Manager, this position plans, monitors, evaluates, and supervises the Eligibility Section and its Service Center operations in the CalWORKs Program.  This administrative oversight includes decision-making, planning, and coordinating the operation and activities of multiple units including those in outstation locations to provide eligibility services, assistance with removal of barriers to employment, and supportive services to CalWORKs applicants and recipients.

 

Essential Duties and Responsibilities:

  1. Provide management functions for the CalWORKs Eligibility Service Center including supervision, decision making, and planning.  This includes evaluating the activities of 7 units’ application processing, overseeing eligibility determination and maintenance through various methods such as incoming phone calls and face to face interviews, and developing outcome measures to ensure goals are met. 
  2. Coordinate and participate in program activities and meetings with internal, sections, other ESS programs, as well as other external partner agencies to enhance service delivery and prevent duplication of services; develop and maintain critical internal and external relationships.  Work closely with staff and management of other programs and agencies to develop, implement and support departmental goals for CalWORKs families such as reunification, self-sufficiency, and barrier remediation.
  3. Participate with Welfare To Work Services Director and other program managers in the development and implementation of program goals and objectives in order to meet deadlines, program compliance with applicable policies and procedures, program performance measures, and corrective action demands when necessary.
  4. Evaluate staff performance to solve problems and determine appropriate decisions made in eligibility determination or social services delivery, in accordance with Federal, State, and local laws.
  5. Develop processes and policies for CalWORKs program.  Work in conjunction with other benefits programs to design supportive programs that will result in San Francisco City/County meeting Federal and State goals and requirements as well as Welfare-to-Work program goals, while providing quality services to clients in need.
  6. Evaluate and analyze CalWORKs policies and processes developed internally to ensure compliance with State and Federal regulations, while ensuring the programs are meeting the goals of CalWORKs.  This means making sure that needy families in San Francisco are provided the services they need to reach the goal of self-sufficiency and to bring those families out of poverty.
  7. Strategize with internal and external partners to develop barrier remediation programs that will prepare our clients for the workforce and enable them to support their families and maintain stability.  This includes working closely with Family & Children’s Services for family maintenance and family reunification, and to coordinate the requirements of each program so that they do not conflict and create barriers to meeting these goals. 
  8. Under direction of the Contracts and Community Services Manager, act as Program Liaison to appropriate service providers, monitoring the contracts and coordinating the activities of the providers, ensuring the appropriate services are provided to CalWORKs recipients. May also monitor other contracts as directed.

Minimum Qualifications

1.                Possession of a Master’s Degree from an accredited college or university in social work, psychology, public administration or closely related field; AND

Two (2) years of verifiable progressively responsible experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization. Experience MUST be equivalent to classes 2907 Eligibility Worker Supervisor, 2909 Hospital Eligibility Supervisor, 2913 Program Specialist, 2915 Program Specialist Supervisor, 2917 Program Support Analyst; OR

2.                Possession of a baccalaureate degree from an accredited college or university in social work, counseling, psychology, public administration or closely related field; AND

Four (4) years of verifiable progressively responsible experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization. Experience MUST be equivalent to classes 2907 Eligibility Worker Supervisor, 2909 Hospital Eligibility Supervisor, 2913 Program Specialist, 2915 Program Specialist Supervisor, 2917 Program Support Analyst; OR

3.                Eight (8) years of verifiable progressively responsible experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization. Experience MUST be equivalent to classes 2907 Eligibility Worker Supervisor, 2909 Hospital Eligibility Supervisor, 2913 Program Specialist, 2915 Program Specialist Supervisor, 2917 Program Support Analyst.

 

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

Selection Plan

Written Exam - Supervisory Test Battery (40%)

Supplemental Questionnaire (60%)

Selection Procedures

Supervisory Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

 

Supplemental Questionnaire Evaluation: (Weight 60%)

Applicants who pass the Supervisory Test Battery will be eligible to have their Supplemental Questionnaires scored. The Supplemental Questionnaire must be completed and submitted at the same time as the online application. The Supplemental Questionnaire has been designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of federal, state, and local rules and regulations; knowledge of the principles and practices of personnel management; knowledge of welfare eligibility determination computer systems; and written communications ability.

Notes

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. The department may administer additional selection procedures to make final hiring decisions.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

 

Eligible List:

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit   

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification 

 

Exam Type:  CPE
Issued: May 7, 2018
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0923-086469
HSA/IY 415-557-6205

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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