0923 Deputy Director of Communications - Operations

Manager II

Recruitment #PBT-0923-081546

Introduction

 

 

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

The Final Filing Date has been extended through August 10, 2018. If you already submitted an application, there is no need to re-apply.

Who are we?

San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness. We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org   

POSITION DESCRIPTION
The Deputy Communications Director, Operations will be responsible for coordinating, developing and implementing the communications, marketing and media strategies to support the SFPUC's priority projects and programs as it pertains to rates, water programs/projects and other areas.

Essential duties include:
· Manage a team of communications professionals, consultants and other staff responsible for designing and preparing communications materials and implementing outreach activities, including Events and Community Engagement; Internal Communications; and Tech and Multi-Media activities
· Develop and implement comprehensive communications plans for Water Enterprise, Rates, and Education Initiatives
· Research, prepare, and edit technical documents for publication, including technical manuals, training materials, Commission meeting materials and reports
· Write creatively for agency publications and press releases
· Interact with the press on a variety of SFPUC topic areas and serve as a media spokesperson as needed and/or prepare senior staff for interviews/presentations
· Develop appropriate messages, strategies, and innovative practices for priority projects and programs
· Develop and implement crisis communications strategies
· Coordinate advertising and marketing initiatives for priority programs in the Water Enterprise or for rates and other education initiatives

Nature of Work: May be required to work nights and/or weekends.

THE IDEAL CANDIDATE
San Francisco’s Public Utilities Commission seeks a confident, results-oriented leader and manager who is passionate about the environment and public service. The ideal candidate will stay current with best practices and trends in managing communications, marketing and media strategies to support the SFPUC's priority projects and programs and lead them to maximum efficiency. They will also enjoy working in a fast-paced, supportive environment where collegiality, professionalism, teamwork, and an appreciation for fun are valued.  

The ideal candidate will have a demonstrated track record and ability to exercise the following competencies which are the most critical to the Deputy Communications Director - Operations role:  
Managerial Skill refers to the ability to effectively keep cross functional initiatives on track and ensure accountability on deliverables; design, manage and evaluate programs.
Leadership refers to the ability to influence, motivate, and challenge others, work with authority to identify and define problems, determine methodology, evaluate data, make recommendations with appropriate justification and develop/implement a plan of action.
Decision Making refers to the ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions; commits to action, exercise independent and good judgment, to follow through on projects and achieve results; demonstrate resilience to setbacks and flexibility to reprioritize and to quickly adapt to changing situations.
Project Management refers to the knowledge of the principles, methods, or tools for developing, scheduling, coordinating and managing projects and resources including monitoring and inspecting costs, work and performance. Interpersonal Skills refers to the ability to work with a variety of internal and external constituencies, to create, develop, sustain and support external partnerships with important stakeholder groups and community leaders and advisory groups.
Supervision refers to the ability to inspire, motivate and guide others toward goal accomplishments; develop and sustain cooperative working relationships; encourage and facilitate cooperation within the organization and with customer groups; foster commitment and trust; and develop leadership in others through coaching, mentoring, rewarding and guiding employees.
Organizational Skills refers to ability to use time, energy and resources effectively to achieve goals; the ability to meet deadlines, work independently and plan for future projects.
Analytical ability refers to the ability to collect and synthesize large volumes of materials, and perform complex quantitative and qualitative analytical work.
Computer Skills refers to the ability to use various software applications to research, access, extract and process data and information, and to prepare presentations.
Oral Communications refers to the ability to express information, ideas or facts to individuals or groups effectively, makes clear and convincing oral presentations, listens to others, attends to non-verbal cues and respond appropriately.
Written communication refers to the ability to prepare comprehensive technical reports, memoranda and analytical summaries.  

Compensation and Benefits: The normal annual salary range is $111,878 to $142,766. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range. In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.  http://sfdhr.org/sites/default/files/MEA%20Executive%20Benefit%20Summary%20%28FY16-17%29.pdf    

 

Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited university or college in English, Journalism, Liberal Arts, Communications, Marketing, Professional Writing, Technical Writing, Linguistics, or a closely related field; AND

2. Three (3) years of professional experience in communications or media relations, working in a public or private sector within a diverse community; AND

3. Possession of a current valid Driver’s License 

SUBSTITUTION:
Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis; One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units.  Note:  Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.  

  • Proven experience as supervisor or relevant role Proven experience with Salesforce, design tools such as Adobe Photoshop and InDesign, as well as the Microsoft Office suite of products
  • Bilingual Spanish and/or Chinese
  • Extensive experience managing an Internal Communications portfolio

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.  Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules.

CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.  Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit http://www.jobaps.com/sf  to register an account (if you have not already done so) and begin the application process.

• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may result in lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ana Valdes via email at aborjavaldes@sfwater.org

Selection Procedures

Supervisory Test Battery: (Weight: 50%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

Supplemental Questionnaire (Weight - 50%)

Applicants will be prompted to complete the Supplemental Questionnaire that must be submitted during the online application process. The Supplemental Questionnaire has been designed to measure the knowledge, skills and/or abilities in job-related areas required for the Deputy Communications Director, Operations position. Candidates will be ranked on the eligible list based on the scores received on the Basic Supervisory Exam and Supplemental Questionnaire. 

Candidates must achieve a passing score on all components of the selection procedure to be placed on the eligible list.  

Candidates’ scores on this examination process may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.  

Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Certification Rule: The certification rule for the eligible list resulting from this examination will be Rule of the List. The hiring department may conduct additional selection processes to make final hiring decisions. Search that document by title or job code to see which departments use the classification. Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.   Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Eligible List: http://www.sfdhr.org/index.aspx?page=20#eligiblelists  

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six months, and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246  Search that document by title or job code to see which departments use the classification.

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of the Announcement: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies   

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification  All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: Combined Promotive and Entrance
Issued: July 10, 2018
July 27, 2018: Filing deadline extended to expand applicant pool
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID: 081546
PUC - AGV (415) 554-1664  

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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