0922 Manager I, Food & Nutrition Services Operations Manager
|Specialty||Food & Nutrition Services Operations Manager|
|Date Opened||4/27/2018 08:00:00 AM|
|Filing Deadline||5/11/2018 5:00:00 PM|
|Salary||$104,182.00 - $132,990.00/year|
|Job Type||Permanent PBT|
0922 Manager I
Food & Nutrition Services Operations Manager
San Francisco Department of Public Health (DPH)
This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.
This position may close any time, but no earlier than May 11, 2018.
Position Description: Under administrative direction of the Director of Food and Nutrition Services, the 0922 Manager I , Food & Nutrition Services (FNS) Operations Manager provides oversight of strategic initiatives as well as day to day food and nutrition operations and personnel. The FNS Operations Manager makes decisions impacting the daily food service, and implementation of established procedures and policies; provides analysis and ensures resolution of issues impacting successful departmental operations; establishes collaborative working relationships with others at similar levels within the organization; coordinates budget preparation and monitors expenditures and financial reporting for the Department of Food & Nutrition Services; assists in the oversight and management of the Department of Food & Nutrition Services, which provides quality, cost effective food and nutrition services to Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) patients, staff, and visitors.
• Oversees patient meal service operations;
• Manages food, service and operational activities;
• Supervises, trains, and evaluates the activities of personnel;
• Coordinates with other managers and staff to evaluate and implement goals, change management, responsibilities, policies and procedures in the delivery of patient meals and customer service;
• Drives and monitors performance improvement for food service operations and customer experience and oversees customer service initiatives;
• Evaluates procedures and identifies and analyzes issues for departmental performance improvement plans;
• Adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities;
• Ensures regulatory compliance with State, Federal and local agencies;
• Assists in the development, implementation, and monitoring of the FNS Department's budget;
• Monitors expenditures and financial reporting for assigned section;
• Prepares reports, memoranda, and correspondence; and maintains statistical records;
• Optimizes staffing patterns to meet budgetary goals;
• Assists in coordinating the food and nutrition services disaster planning for the hospital and provides leadership implementing policies and procedures related to the provision of meals to patients, staff and visitors;
• Represents the hospital and department as the clinical nutrition expert in Infection Control, Management Forum, Service Excellence and Patient Experience; AND
The 0922, Manager I, performs other duties as assigned/required.
Compensation and Benefits: The normal annual salary range is $101,140 to $129,116. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.
In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.
1) Possession of a Bachelor's Degree in Food and Nutrition, Business or a closely related field from an accredited college or university; AND
2) Three (3) years (equivalent to 6000 hours) of professional experience overseeing food service operations.
Substitution: Additional professional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 4 years). Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
- Two (2) years of supervisory experience
- Hospital food service experience
- Demonstrates world class care in alignment with ZSFG's caring framework, ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Karrie Johnson, by telephone at 415-554-2919, or by email at firstname.lastname@example.org.
Supplemental Questionnaire Evaluation: (Weight: 50%)
Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire Evaluation is designed to measure knowledge, skills, and/or abilities in job-related areas which may include, but not be limited to:
Technical Skills: Knowledge of State and Federal regulations for Food & Nutrition Services with the ability to develop and maintain a system of internal reviews and direct quality control and performance improvement studies.
Administrative Knowledge: Knowledge of management and administrative functions related to operations of Food & Nutrition Services; knowledge of budget development and computer software programs relative to food service systems.
Analysis/Decision Making: Knowledge of, and skill in applying the theories and practices of food service systems management sufficient to resolve complex, controversial, or precedent-setting matters.
Supervision: Ability to effectively organize and assign work; give guidance and direction to others and follow-up to ensure completion; counsel and motivate subordinates; change management leadership
Interpersonal: Ability to empathize with the needs, feelings and background of others and establish rapport; develop and maintain cooperative and effective working relations with the public, coworkers and supervisors in a union environment; effectively work with angry or distraught people to defuse situations and reduce conflict.
Written Communication Skills: Ability to comprehend and interpret written and verbal information; ability to prepare reports, memos, and correspondence that are clear and well written; accurately complete forms, logs and other work documents.
Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed. Applicants must achieve a passing score on the Supplemental Questionnaire Evaluation in order to be ranked on the eligible list. Successful applicants will be placed on the eligible list, in rank order, according to their final score on the Supplemental Questionnaire Evaluation.
Supervisory Test Battery: (Weight: 50%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325
A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.
This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.
Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
After the eligible list is finalized/adopted:
• The department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercise, etc.).
• Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process.
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.
Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.
Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.
Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.
Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
Information regarding requests for Veterans Preference can be found at:
Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:
Exam Type: CPE
Issued: April 27, 2018
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0923-083463
DPH/ KJ/ 415.554-2919, MCCP 81-228, pos#01127935
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.