0922 Manager I - Custodial Services Manager

Recruitment #PBT-0922-082133


Re-opened on February 14, 2018 to expand the applicant pool, and to reflect the changes in the Minimum Qualifications. Applicants who submitted their applications prior do NOT need to apply again.

Appointment Type

This is a Position Based Test administered in accordance with Civil Service Rule 111A.


About the San Francisco Public Library

The San Francisco Public Library (SFPL) is one of the premier urban public libraries in the country, and a leader in creating visionary policies and innovative programs that promote literacy and learning, digital inclusion, social justice, and healthy communities. It embraces its role as the most democratic of institutions, providing safe and welcoming facilities for all members of the community. Visit http://sfpl.org for more information.

Position Description  

Under administrative direction of the Director of Facilities, the Custodial Services Manager manages and directs the provision of custodial services in all San Francisco Public Library buildings, with locations throughout the city. This includes managing staff and third-party services within approximately 625,000 square feet of public and staff space. Oversight of janitorial, housekeeping, contract estimating, inventory and various related clerical and record-keeping tasks. Establishes and continues to improve housekeeping activities throughout the system. Develops work programs, methods, procedures and schedules. Prepares annual budget estimates. Directs replenishment and purchasing of needed equipment, supplies and materials, including management of the Library’s Stockroom, Supply, and Mailroom. Trains staff in custodial procedures related to disaster recovery. Overall responsibility for implementing and maintaining standards for housekeeping, cleanliness, green building purchasing in accordance with LEED and City standards. Enforces established safety regulations and procedures, and employee disciplinary measures (or contract enforcement measures). Participates in planning custodial support for new service needs.

Essential Job Duties

1. Prepares and manages the annual operating budget for the service areas; negotiates and monitors service contracts; prepares various reports detailing performance and cost efficiency.
2. Reviews and approves the requisitioning of large quantities of supplies and equipment.
3. Develops and manages quality assurance metrics for areas of responsibility.
4. Prepares various written reports, correspondence and memos to staff, management, service contractors, and other departments.
5. Meets regularly with clients or department personnel to review services provided and/or investigate any complaints.
6. Establishes policy and procedures on infection control, proper disposal of needles and hazardous waste, and safety; provides orientation and training for staff.
7. Conducts routine inspections of buildings, grounds and equipment.
8. Coordinates a system-wide approach to environmentally responsible housekeeping methods, procedures and materials; investigates leading edge environmental advances in custodial field and devises implementation strategy system-wide for those methods, procedures and materials applicable to the library; works with Dept. of the Environment, and represents the Library in staff discussions of custodial service environmental enhancements, and is key member of the Facilities team in maintaining the Library’s LEED certifications.

Minimum Qualifications

1. Bachelor's degree from an accredited college or university; AND
2. Three (3) years of verifiable professional experience working in custodial services units or a related field; AND
3. Possession of a valid California driver’s license.
SUBSTITUTION: Additional qualifying experience may be substituted for the required education on a year to year basis.
Desirable Qualifications/Skills:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience in purchasing or recommending the purchase of supplies and equipment in an amount equal to or more than $100,000 annually
• Two (2) years of the three (3) years of required experience, listed in minimum qualification #2 above, include supervisory experience in scheduling, planning, evaluating employee work performance, etc.
• Experience in managing the operations of a custodial services unit that includes staffing, budget and training responsibility
• Training in proper hazardous waste handling
• Experience with quality assurance/controls


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (PBT-0922-082133)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Meiyi Ouyang, by telephone at 415-437-4886, or by email at meiyi.ouyang@sfpl.org.

Verification of Experience and/or Education:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis.

Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Supervisory Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Training and Experience Evaluation (Weight: 60%)

Candidates must get a passing score on both Supervisory Test Battery and Supplemental Questionnaire to have their name place on the resulting eligible list.  Upon application, candidates will be prompted to complete a Supplemental Questionnaire which comprises a Training and Experience evaluation (T&E). For those who has passed the STB, the T&E weighted score will be incorporated to help measure relative knowledge, skills and abilities in job related areas which may include but are not limited to: (1) Knowledge in managing and administering techniques applicable to custodial operations including but not limited to: custodial methods and procedures, materials, chemicals, disinfectants and equipment used in cleaning large public buildings and surrounding areas; existing safety laws, rules, methods and procedures including applicable OSHA regulations to ensure the safety of staff and the public; (2) Ability to plan, coordinate and direct work of subordinates, consultants and personnel from other city departments; (3) Knowledge in managing, administering and/or coordinating a complex seven day custodial operation; (4) Ability to analyze and report upon custodial operating conditions and problems, including providing recommendations for solutions; (5) Ability to use metrics, consider organization priorities and needs, and resource availability to make decisions; (6) Ability to work effectively with individuals and groups; deal tactfully and effectively with personnel at all levels and the general public; (7) Ability to effectively support personnel; effectively organize and assign work; train employees, provide guidance, and direction to others and follow-up to ensure completion; counsel and motivate subordinates; (8) Ability to express ideas and facts to individuals or groups effectively; listens to others and open exchange of ideas; (9) Skills to communicate effectively and clearly in writing and speaking.

Certification Rule:
The certification rule for the eligible list resulting from this examination will be Rule of the List. The hiring department may conduct additional selection processes to make final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.


Candidates who receive passing scores on both selection procedures will be placed on eligible list in rank order according to their final score. Once the list is established, the department may administer additional position-specific selection procedures to make final hiring decisions.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Department Selection Procedure:

San Francisco Public Library may administer additional position-specific selection procedures to make final hiring decisions for position(s) in class 0922 Manager I. Only those candidates deemed best qualified will continue in the departmental selection process, which may consist of an oral interview and/or performance exercise.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement
Position Based Tests are administered in accordance with Civil Service Rule 111A. General information concerning City and County of San Francisco employment policies and procedures may be found in the pamphlet entitled "Important Employment Information for Position Based Testing". This information is part of the terms of this announcement. The pamphlet is available at the Department of Human Resources Information Center, 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103 or on-line at:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules, or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents
Information can be found at:

Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this recruitment can find information on requesting a reasonable accommodation at:

Clerical Errors
May be corrected by the posting of the correction on the Department of Human Resources website at:

General Information
Concerning City and County of San Francisco Employment Policies and Procedures:

Driver's License requirement
Most positions require a valid California's driver's license:

Veteran's Preference
Information can be found at:

Seniority Credit in Promotional Exams
Information regarding seniority credit can be found at:

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: CPE
Issued: January 5, 2018; Reissued: February 14, 2018 

Amended: February 12, 2018
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0922-082133
MCCP 41-017
LIB / MO / 415-437-4886


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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