0922 Manager I - Patient Accounts Manager

Laguna Honda Hospital

Recruitment #PBT-0922-062352

Introduction

0922 MANAGER I - PATIENT ACCOUNTS MANAGER

DEPARTMENT OF PUBLIC HEALTH

LAGUNA HONDA HOSPITAL

Under the general direction of the Director of Patient Accounts, this position is responsible for Laguna Honda Hospital's Patient Accounting Department operations, ensuring that claims submission and account receivable management are performed in a timely, effective and compliant manner.

The Patient Accounts Manager, Laguna Honda Hospital (LHH) will develop, interpret, coordinate and enforce billing policies, methods and procedures; supervise staff and conduct staff meetings for the purpose of evaluating and disseminating information about billing policies and procedures; maintain a good working knowledge of government and non-government payers pertaining to program changes impacting account receivables and educating staff on these changes; plan, organize, and manage daily operations to ensure billing of accounts are accomplished and met in a timely manner; establish quality assurance programs and procedures by developing monitoring tools to ensure billing meets payer requirements and government compliance; oversee the internal and external audits and provide feedback to departments to maintain revenue goals; enhance departmental performance related to billing and collections; minimize claim denials or billing rejections caused from ancillary or clinic departments; oversee the Electronic Billing Vendor's process to ensure efficient flow of claims to the various payers; and perform other related duties as assigned.

 

Minimum Qualifications

1. Possession of a Bachelor's degree in Business Administration, Accounting, Hospital Administration or a related degree; AND

2. Three (3) years of verifiable management/administrative work experience in a Patient Accounting or Business Office of an acute care, long term care hospital or a healthcare clinic of which two (2) years of experience must be in medical billing or accounts receivable management. 

Substitution: Additional qualifying managment/administrative work experience as described in #2 above may substitute for the required education on a year-for-year basis.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Knowledge of (CMS) Medicare, Medi-Cal and commercial regulations related to claims submission requirements and reimbursement. 
  • Knowledge of electronic billing systems, preferably related to services provided at a long term care hospital.
  • Working knowledge and experience with various computerized systems such as Invision, HDX, DSG, Craneware and IVANS.  

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (PBT-0922-062352)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Elaine Lee, by telephone at 415-206-5033, or by email at Elaine.Lee@sfdph.org.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Plan

Supervisory Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Oral/Performance Examination: (Weight: 60%)

Candidates will participate in an oral performance exercise to determine their relative knowledge, skill and ability levels in job-related areas, which may include but not be limited to:

Knowledge of: management and administrative techniques applicable to operations in the area assigned; State and Federal regulations appropriate to unit; budget development and administration; and personnel administration.

Ability to: manage, administer and/or coordinate a complex operational section; plan, coordinate and direct work of subordinates and consultants/contractors; analyze and report upon operating conditions and problems; recommend appropriate solutions; deal tactfully and effectively with personnel at all levels and the general public; conduct analysis of operations and development plans as required; prepare and present comprehensive reports.

Candidates will be placed on the eligible list in rank order according to their final score.

The department may utilize additional selection procedures to make a final hiring decision.

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Certification Rule: The certification rule for the ranked eligible list resulting from this examination will be Rule of Ten Scores. The hiring department may administer additional position-specific selection procedures to make final hiring decisions. 

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.

Notes:

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

 

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at:
http://www.sfdhr.org/index.aspx?page=20#veteranspreference 

 

General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=1709 or hard copy at 1 South Van Ness Avenue, 4th floor.

 

Terms of Announcement: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

 

Applicants must be guided solely by the provisions of this announcement including, requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at: www.jobaps.com/sf.

 

Position Based Tests are administered in accordance with Civil Service Rule 111A. General information concerning City and County of San Francisco employment policies and procedures may be found in the pamphlet entitled “Important Employment Information for Position Based Testing”. This information is part of the terms of this announcement. The pamphlet is available at the Department of Human Resources Information Center, One, South Van Ness Ave. 4th Floor, San Francisco, CA 94103 or online at http://www.sfdhr.org/index.aspx?page=20#positionbasedtesting

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

All other provisions of this announcement except for the Certification Rule are appealable to the Human Resources Director. Appeals of these provisions must be filed with the examination analyst listed on this announcement.

 

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

 

Applicants are encouraged to keep copies of all documents submitted. Submitted documents become a permanent part of the exam records and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

 

Right to Work:

http://www.sfdhr.org/index.aspx?page=20#identification

 

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

 

Medical Examination:

Prior to appointment, at the Department’s expense, applicants may be required to take a TB screening test, and a medical examination.

  

 

Combined Entrance and Promotive

Micki Callahan

Human Resources Director

Department of Human Resources

Announcement #: PBT-0922-062352

Issued: March 14, 2014

Team DPH/EL (415) 206-5033

MCCP #: 81-222

01125905

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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