9704 Employment & Training Specialist III

Recruitment #CBT-9704-902806


The purpose of this examination announcement is to establish an eligible list for this classification.


The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Office of Early Care and Education joined the Agency in 2013.The agency retains two commissions and two department heads. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. 


We provide a safety net for individuals and families by offering income support, community-based living support, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance. 


General Position Description:

Under general supervision, incumbents may be assigned to positions within the Welfare to Work Services Division of the Human Services Agency (HSA) or the San Francisco International Airport’s Office of Employment and Community Partnerships (ECP).  At HSA, the 9704 Employment and Training Specialist III fulfills a variety of employment and training related job functions to HSA, including, but not limited to: employer engagement/job development; vocational assessment and career counseling; soft and hard skill employment-related training; job placement; facilitation of  program workshops and orientations; program coordination; contract liaison and other related duties as assigned.


Human Services Agency - WDD Essential Duties:

·       Develop jobs in the public and private sector for clients who may have barriers to employment, and maintain close relationships with employer groups and other agencies.

·       Provide professional job readiness training, prescreening, and job placement to clients who may be disadvantaged or disabled.

·       Provide group orientations, informing sessions, or other employment workshops.

·       Provide professional vocational counseling and related career and employment services to participants and staff. 

·       Act as business services representatives between employers and JobNOW! participants, products and services.

·       Use various business software applications and data systems to perform important job tasks, record information, and enter data; regularly prepare reports to update supervisors on work progress and other related duties as required.

·       Place clients in transitional employment opportunities, and track, coach, assess and monitor clients’ progress.

·       Provide employment case management to clients participating in subsidized, temporary, or transitional employment.


San Francisco International Airport’s Economic and Community Development Associate Duties:

·     Provide direct and/or indirect supervision to the SFO Interns from diverse communities who are referred by local community based organizations and schools;

·     Implement and develop pre-employment and life skills training and workshops for an audience of youth ages 15-27, with varying levels of development, education, and skill level.

·     Regularly evaluate the performance of trainees and interns.

·     Maintain personnel files including handling confidential files.

·     Provide outreach to employers including Airport-based employers to develop job placement opportunities.

·     Write reports and develop proposals to gain support of programs by Airport management and outside communities.

·     Coordinate recruitment by collaborating with Human Resources and community based organizations;

·     Coordinate recruitment, interviews and processing of hired candidates; acting as a liaison by attending and coordinating meetings between SFO and local communities.

·     Work with diverse populations; develop and maintain relationships with community based organizations, local and small businesses, schools to help connect area residents to Airport career paths and small business opportunities.

·     Event planning (hiring fairs, resource fairs for current and prospective employees, insight events that showcase career fields in aviation).

·     Business forecasting and outreach, job and data and metrics management for Economic and Community Development programs at SFO. This position may also supervise staff and interns.

Minimum Qualifications


Possession of a baccalaureate degree from an accredited college or university, AND



Two (2) years (4000 hours) of experience in workforce development, human resources, recruitment, training or a closely related field.


License and Certification:

Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license.



Additional qualifying experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two years). Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification:


Verification Guidelines: http://www.sfdhr.org/index.aspx?page=20#verification 

Education Verification: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18441


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


-Select the desired job announcement

-Select “Apply” and read and acknowledge the information

-Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

-Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding this recruitment or application process, please contact the exam analyst, John Kraus, by telephone at 415.557.5856, or by email at john.c.kraus@sfgov.org.

Selection Procedures

Written Multiple-Choice Examination - (Weight 100%)


Candidates will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The multiple-choice examination component may include but not be limited to: Knowledge of, and ability to apply, employment and training principles; Written Communication Ability, Interpersonal and Computer Skills.


A passing score must be achieved on the Written Multiple-Choice Examination in order to continue in the selection process.


The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.


Successful candidates will be placed on the eligible list in rank order according to their final score. Candidates’ scores on this examination process may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.


Certification: The certification rule for the eligible list resulting from this examination process will be Rule of Three (3) Scores. The hiring department may conduct additional selection processes to make final hiring decisions.


Eligible list: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:


Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.


Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.


Having a conviction history does not automatically preclude you from a job with the City.


If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment. 

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:



Information regarding requests for Veterans Preference can be found at:



Seniority Credit in Promotional Exams:

Information regarding seniority credit can be found at:



General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.


Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.


Right to Work

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Combined Promotive and Entrance - 9704

Issued: August 1, 2018

Recruitment No.: CBT-9704-902806

Micki Callahan, Director

Department of Human Resources

Team: HSA/JK – 415-557-5856


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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