9703 Employment & Training Specialist II - HSA

Recruitment #CBT-9703-052967


With a staff of approximately 2,400 employees, the Human Services Agency (HSA) delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA provides a safety net for individuals and families by offering income support, community-based living support, and assistance getting food, housing and health coverage.  It offers programs and services that ensure the protection and safety of children, the elderly and dependent adults.  It helps people secure employment through training, job search and child care assistance.


Under supervision, the Human Services Employment & Training Specialist II provides services to clients of various socioeconomic backgrounds who may have serious barriers to employment including case management, implementation of individual training, Welfare-to-Work Plans, and monitoring client's progress. May perform entry level work in the areas of program monitoring and operations, evaluation and planning, contract preparation and administration, and special employment related projects.  

The essential duties include, but are not limited to:

  1. Manage a caseload and perform case management services, which include developing and implementing training and employment plans and monitoring client progress, and, as required, apply sanctions for lack of compliance with program requirements.
  2. Monitor, review, track, and update all pertinent data and other case carrying information in CalWIN, including but not limited to income, orientation attendance, appraisals, Family Stabilization Program (FSP) referrals, and other client activities.
  3. Interview clients regarding economic, family, physical and emotional situations, assess need for services and refer client to appropriate resources such as CalWORKs, Family Stabilization Program, mental health or domestic violence services and others.  
  4. Assist clients in completion of application, forms, and reports; review and evaluate applications for completeness and accuracy. 
  5. Conduct orientation sessions to explain relevant policies, procedures, regulations, and requirements of the program to new clients and the public. 
  6. Evaluate client's educational background and work history; identify training and vocational goals; design an appropriate employment plan.     
  7. Authorize support services such as transportation and childcare to assist clients in resolving barriers to employment. Refer clients to other agencies according to established policies; coordinate service with public and private agencies and community resources. 
  8. Provide advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs. 
  9. Prepare a contract between the client and the County. 
  10. Serve as client advocate; provide emergency, crisis, or general intervention for client; investigative and resolve client problems.  
  11. Prepare case narratives, reports, correspondence, and other documentation; compile technical data.  

Minimum Qualifications


Possession of a baccalaureate degree from accredited college or university,



Two (2) years public contact experience including interviewing to obtain information.


Additional qualifying experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester units or forty-five (45) quarter units equal to one year.  

License and Certification:

Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license. 

Core Competencies for this Class:

Personal Effective: a combination of knowledge, skills, and abilities that are essential to operating effectively as a contributing member of the Agency; ability to recognize how personal attitude and behaviors affect the work environment and adapts accordingly; model conscientiousness, continuous learning, integrity, personal accountability, and positive work behaviors that essentially help the Agency meet current and future goals.

Oral Communication: ability to receive and convey information and ideas to others in an engaging manner that helps them understand and retain the message; speak with confidence and professionalism to individuals and groups of people.   

Written Communication:  ability to prepare well-organized and accurate documents such as reports, summaries, and various correspondences; skilled in synthesizing complex ideas and factual information into clear and logical written statements;  and ability to read and utilize non-verbal communication skills effectively.

Work Effectiveness: refers to the collection of knowledge, skills, and abilities needed to complete work tasks, including the ability to organize materials, including the ability to learn new tools and work processes, and the ability to collaborate with others; and the ability to understand how work activities fit into the big picture of the unit and makes clear decisions or proposes potential solutions consideration for important factors that impact work outcomes.

Interpersonal Effectiveness: ability to utilize interpersonal skills, respect, partnering, and conflict management skills to provide customer service to internal and external clients; exhibits patience, empathy, and tact when working with others and builds a network of contacts to foster effective collaboration when working towards common goals; anticipates and focuses on meeting the needs of clients; and treats all people with equal respect and fairness.

Professional Expertise: ability to maintain accurate and up to date knowledge of the principles, processes, and regulations relevant to program and unit functions; understand the purpose and application of federal, state, and City policies that govern program process and operates effectively within them; and knowledge of the various social service programs and their functions  in fulfilling the vision and mission of the Agency. 

**Applicants must meet the Minimum Qualification requirements at the time of filing**

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

Selection Plan

Written Multiple Choice Exam (Weight: 100%)

Selection Procedures

Candidates will be tested by a standardized written multiple choice examination to determine relative knowledge, skills and abilities in job related areas which may include but are not limited to: knowledge of general principles of interviewing, ability to evaluate data, extract pertinent information, written communication ability, ability to understand, follow and interpret laws and regulations and other related knowledge, skills and abilities essential for job performance.

Special Condition - Bilingual Proficiency: Some positions may require bilingual fluency in a foreign language depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test (reading, writing and speaking) will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency.

CERTIFICATION: The certification rule for the eligible list resulting from this examination process will be Rule of Three Scores. The hiring department may conduct additional selection processes to make final hiring decisions.

ELIGIBLE LIST: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director. .

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification 


Exam Type:  Entrance
Issued: September 4, 2018
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-9703-052967
HSA/IY 415-557-6205


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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