4232 Veterans Claims Representative

Recruitment #CBT-4232-087320

Introduction

San Francisco’s Human Services Agency (HSA) is the central resource which delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Office of Early Care and Education joined the Agency in 2014.

POSITION DESCRIPTION

Under general supervision, the County Veterans Service Office (CVSO) Claims Representative provides information and advice to veterans, their dependents and survivors on a variety of veterans’ program benefits, services and case management of claims for benefits. The Claims Representative interviews clients to determine client needs and eligibility for benefits in accordance with state and federal law, submits benefits claims in accordance with established procedures, and submits appeals for the correction on unjust or incorrect adjudication decisions. Incumbents are expected to exercise independent judgment when arranging and evaluating diversified data in order to establish eligibility.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Interprets and advises veterans and their dependents in obtaining local, state and federal benefits, establishing rights related to filing claims for benefits such as pensions, compensation, insurance, rehabilitation, education, hospitalization, medical care, and burial, and in presenting evidence to prove veteran’s disabilities.  
  2. Gathers evidence, makes assessments on veterans’ and their dependents’ needs to determine and initiate appropriate service plans.
  3. Secures documentary evidence such as military, medical, birth, marriage and divorce records, and other required legal documents for veterans and their dependents.
  4. Advises veterans and/or their dependents of their rights on benefits conferred by federal, state, and local legislation including educational, vocational training, medical, financial services and other benefits.  
  5. Advises veterans and their dependents of the provisions of the applicable federal, state and local laws and regulations and researches, reviews, and explains legislative actions and regulatory changes. 
  6. Prepares and completes appeals in cases where claims are denied.
  7. Makes referrals to state, federal, and community-based programs for services and other resources.
  8. Conducts hospital and home calls for individual clients.
  9. Provides outreach and services to homeless veterans and veterans with disabilities.
  10. Prepares correspondence to other agencies or clients regarding claims or benefits, and also as related to denials or appeals.

Minimum Qualifications

Experience

Four (4) years of experience working in a federal, state, county, non-profit, or similar environment directly interviewing, counseling and assisting veterans and veterans’ dependents identify and obtain available benefits, AND the obtainment of the accreditation by the California Department of Veteran Affairs, pursuant to Title 38, code of Federal Regulations, 14.629 within six (6) months of employment.

License and Certification:

Accreditation by the California Department of Veteran Affairs (pursuant to Title 38, code of Federal Regulations, 14.629) must be obtained within six (6) months of employment. Applicants must meet the Minimum Qualification(s) at the time of filing.

Substitution

Accreditation by the California Department of Veterans Affairs (pursuant to Title 38, code of Federal Regulations, 14.629) at the time of application may substitute for up to one (1) year of the required experience.

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

Selection Plan

Oral/Performance Examination (Weight: 100%)

Selection Procedures

Oral/Performance Exam: (Weight: 100%)

Candidates who meet the Minimum Qualifications will be invited to participate in the Oral/Performance Examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of veteran’s program and benefits guidelines and processes; claims and appeals practices and procedures; interviewing techniques; ability to work with a diverse population; written and oral communications ability.

CERTIFICATION: The certification rule for the eligible list resulting from this examination process will be Rule of the List. The hiring department may conduct additional selection processes to make final hiring decisions.

ELIGIBLE LIST: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification 

 

Exam Type:  Entrance
Issued: June 5, 2018
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-4232-087320
HSA/IY 415-557-6205

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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