3632 Librarian II

Recruitment #CBT-3632-904024



3632 Librarian II 

Amended on 4/3/2020 to extend filing deadline to Continuous. Applicants who have already applied to this recruitment do not need to reapply.

Amended on 8/6/2020 to extend filing deadline to August 31, 2020. Applicants who have already applied to this recruitment do not need to reapply.

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. 

Submit Verification (Proof) of Education and Experience at Time of Filing Application
Failure to Submit the Required Verification Will Result In the Rejection of Your Application

Under direction, the 3632 Librarian II performs advanced Librarian work. The essential functions of the classification include:

  • Under direction of a supervisor, planning, directing, and implementing the operations of a branch library or a program of a library division, or other functional unit by coordinating with other staff, submitting written reports, and overseeing day to day operations, including responding to emergency situations
  • Supervising staff by providing direction, support, training and evaluation; delegating tasks, assisting subordinate personnel in resolving questions and problems related to library activities in order to facilitate the workflow of a program and promote service excellence. Ensuring that assigned staff is provided initial and ongoing training in all applicable areas of library work
  • Conducting performance management to enable staff to perform effectively, including coaching and professional development
  • Participating in hiring selections and disciplinary actions, and conducting performance evaluations
  • Monitoring and analyzing performance metrics, and recommending change based on findings
  • Providing information and direction to staff and the public on the use of general and specialized reference tools and reference databases to promote effective use of the library
  • Interpreting and upholding library policy and conveying priorities to staff and the public. Responding to inquiries, suggestions and concerns and recommending new procedures, guidelines or policies to appropriate supervisor
  • Supervising and performing reference work by conducting reference interviews, analyzing and clarifying needs, providing readers advisory, and conducting or referring patrons to on-line searches
  • Planning, coordinating, presenting and overseeing programming, training and exhibits by collaborating with staff, vendors, community leaders, educators, diverse community groups, and other city departments
  • Developing and maintaining positive community relations by performing outreach, developing strategic partnerships and working relationships, conducting presentations for community groups/schools and other stakeholders, representing the library in the community and acting as a consultant in specific library fields of expertise to promote the use of and interest in the public library system
  • Coordinating, directing, and performing the selection, acquisition, cataloging, and/or processing of library materials and staff resources
  • Communicating orally in a clear and concise manner with staff, subordinates, the general public, local media, community organizations and administration in order to provide information regarding library operations and strategic priorities
  • Demonstrating leadership in organizational change by assisting in policy formulation and implementation by chairing and/or participating in committees and coordinating special cooperative projects to review and establish procedures; leading change in library systems and programs and providing management for change
  • Managing collections in accordance with the San Francisco Public Library Collection Development Plan including collection assessment, selection/deselection and maintenance to meet the needs of the community, and directing subordinates in performing the above
  • Communicating in writing in a clear and concise manner with staff, subordinates, the general public, local media, community organizations and administration in order to provide information regarding library operations and strategic priorities
  • Participating in maintaining a welcoming, safe, and orderly atmosphere in the branch or department
  • Training staff and volunteers, including developing training materials
  • Supporting digital content management; participating in digitization initiatives projects, programming, and collection development
  • May support and provide training on circulation and registration duties, as needed

Minimum Qualifications

1. Possession of a Master's Degree in library and information studies (e.g. MLS/MLIS) from a college or university program accredited by the American Library Association (verification/proof of education is required at time of filing application);


2. Two (2) years of experience as a professional librarian. Experience must be equivalent to the duties and responsibilities of class 3630 Librarian I (verification/proof of experience is required at time of filing application).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Special Conditions:
1. Some positions require fluency in a variety of languages depending upon the department's bilingual needs. Eligibles who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency.

2. Some positions require 12 months (2,000 hours) of verifiable experience performing the duties of a Children’s and Youth Services Librarian.

3. Some positions require possession and maintenance of a valid California Driver’s License.

4. Some positions require 12 months (2,000 hours) of verifiable cataloging experience using AACR2R and MARC format.

5. Some positions require 12 months (2,000 hours) of verifiable experience working with at risk youth/adolescents and must be able to maintain Background Jail Clearance throughout the duration of appointment to position.

Some positions in this class are subject to irregular work schedules and may require evening and/or weekend work; and require constant public contact. Positions in this classification may be required to work at various locations within the Library system.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Laurie Gee, by telephone at 415.557.4880, or by email at laurie.gee@sfgov.org.

Applicants are required to submit verification of qualifying education and experience prior to the filing deadline**Verification should be attached to the application. Please use the link in the "Other" tab to attach education and experience verification documents to your application.  

All education and/or experience used to meet the minimum qualifications must be verified.

Qualifying education must be verified by copy of diploma showing major or transcripts showing coursework completed. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at 

Verification of qualifying experience must be on the employer’s letterhead, show the applicant’s name, dates of service, job title(s), duties actually performed for each position, and must be signed by the employer. If the qualifying experience was performed on a part-time or as-needed basis, the total number of hours worked or average hours worked per week must also be included. Qualifying experience may be verified by performance evaluations showing duties performed. City and County employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules.

**Verification of library experience gained by employees working for the San Francisco Public Library will be automatically verified by a review of the Human Resources Information System data. If you are employed by the San Francisco Public Library, you do not need to submit experience verification, however, if you have other qualifying experience from another library that you are using to meet minimum qualifications, you do need to submit verification documents to support the outside work experiencePlease note, current San Francisco Public Library employees must still submit verification of qualifying education.

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple Choice Examination (Weight: 60%):

Candidates meeting the minimum qualifications will be invited to participate in a written multiple-choice exam to measure knowledge, skills, and abilities in job related areas which may include but are not limited to: Knowledge of integrated library systems and their interaction and application to library services; knowledge of general and specialized reference tools and reference databases; knowledge of eMedia sources and devices; knowledge of functional areas within the library- basic understanding and interrelation of different areas in library work such as circulation, cataloging, reference, programming, children’s, teen, and adult services, and administration; knowledge of general American Library Association (ALA) policies and best practices; ability to plan, present and evaluate library programs and services based on community needs and organizational initiatives; skill to direct and conduct reference interviews and provide readers advisory; train and direct staff to conduct effective reference interviews, analyze reference needs, and provide appropriate referral and resources for library users; skill to monitor assigned objectives, budgets, and staff development; ability to manage change; participate in management decisions and communicate management decisions to staff; ability to prepare and deliver oral presentations about library procedures, policies, programs, services and/or events of interest to internal and external stakeholders; skill to facilitate the workflow of a unit/branch by planning, directing, and supervising the work of subordinates; skill to motivate, train, and evaluate subordinates; ability to interact respectfully, effectively, and courteously with a diverse population, including the ability to promote a welcoming environment and establish and maintain cooperative working relationships; ability to listen and effectively elicit information, to understand and follow oral instructions, and clearly communicate information, including the ability to conduct presentations and facilitate discussions; ability to communicate in writing in a clear, concise and easily understandable manner, including the ability to understand and comprehend written material; ability to use a computer and other mobile devices to create, access and manipulate electronic information; ability to analyze and interpret data, including the ability to draw conclusions and make recommendations based on findings.

Supervisory Test Battery (Weight: 40%):

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://sfdhr.org/supervisory-test-battery-information

A passing score must be achieved on the Written Multiple Choice Examination and the Supervisory Test Battery in order to continue in the selection process.

The Written Multiple Choice Examination and the Supervisory Test Battery are standardized examinations, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Written Multiple Choice Examination and the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examinations. This means that, during this three-year time period, you will not be required to take these examinations. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of the examinations and it includes the Written Multiple Choice Examination or the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Written Multiple Choice Examination or the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Written Multiple Choice Examination and the Supervisory Test Battery are used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.




Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.


The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:



General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Exam Type:  CPE
Issued: March 11, 2020; Amended April 3, 2020; Amended August 6, 2020; Amended August 21, 2020
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-3632-904024


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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