2944 Protective Services Supervisor - FCS

Recruitment #CBT-2944-903883


This recruitment has been extended due to a change in the selection procedure and to accept additional applications.



The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco.


We provide a safety net for individuals and families by offering income support, community-based living support, and assistance acquiring food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and child care assistance.


Under general direction, the Protective Services Supervisor oversees, plans, prioritizes, assigns, reviews, and participates in the work of a unit responsible for providing casework, case management, continuing family assessment, and processing services in various Family and Children's Services programs. Essential functions of the class include participating in the selection of unit staff; coordinating and providing staff training; recommending and assisting in the implementation of goals and objectives; reviewing and evaluating staff performance, case management practices, unit operations and activities; recommending improvements and modifications as appropriate; participating in community and professional groups and committees; composing and preparing correspondence to HSA staff, clients, state agencies and others; gathering statistical data; preparing various reports and performing other related duties as required.



1.    Models accountability by following federal and state laws and ensuring staff are informed about law and policy changes that affect their work.

2.    Supervises the work of a unit involved in providing casework, case management, and continuing family assessment for Family & Children's Services.

3.    Consults with staff on case management, case decisions, and court reports. Ensures assessments, case plans, and other practices are consistent with current practice model and effectively utilize designated tools.

4.    Identifies and implements tools (dashboards, data points, charts) to monitor outcomes and measure effectiveness of casework practices.

5.    Demonstrates commitment to the professional development of staff and providing opportunities for staff to gain new knowledge and skills through multiple strategies (training, coaching, and leadership opportunities).

6.    Meets regularly with staff and stakeholders (children, families, community members, and Tribes) to understand their perspectives, develop consensus, and create a path forward that is sensitive to the varied needs and concerns of all parties.

7.    Holds regular supervision meetings with staff to review casework for fidelity to the Core Practice Model and to actively seek input and develop solutions for issues that impact the social worker’s ability to work effectively with children, youth, and families.

8.    Sets performance standards and motivates staff to achieve performance goals by overseeing workload distribution, skill development, and service quality. Initiates performance discussions and appropriate actions as needed, using progressive discipline as necessary.

9.    Engages staff in implementation and system improvement by collaboratively establishing unit implementation goals and communicating the goals in unit meetings and individual supervision.

10.   Helps caseworkers set priorities, manage time, and understand how they fit into the unit and agency’s mission.

11.   Assists colleagues and caseworkers as needed including overseeing other work units, holding team meetings, and collaborating on case planning.

12.   Provides information to management about staff performance, gaps in staffing, gaps in available services, resource needs, or other concerns.

13.   Develops partnerships with effective community-based service providers with cultural connections to families receiving services from the Child Welfare Services agency by gathering information from staff and families about the services available in the community and working to identify new potential service partners.

14.   Composes correspondence when necessary to HSA staff, agencies, and others.

15.   Addresses personnel and worksite issues including timesheets/payroll, hiring, discipline, physical worksite, equipment needs, and other HR related issues.

16.   Communicates to address staff challenges and engages in solution-focused strategies to work together to solve problems. 

17.   Provides support and encouragement to staff at all levels in the organization. Addresses concerns/worries and ideas about implementing, supporting, and sustaining the model.

18.   Provides a mechanism for unit staff to voice and share their challenges and successes with managers and directors.

19.   Fosters leadership of staff, helping them recognize and gain confidence in their strengths, such as by providing opportunities in unit meetings to share some of the successful outcomes of their casework and the casework skills they utilized.

Minimum Qualifications

1) Education

A Master’s Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE);




A Master’s degree from a two year counseling program from an accredited school or university. Qualifying counseling degrees from a two (2) year counseling program includes: Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology;




2) Experience 

Two (2) years of experience as a social service case manager in the field of child welfare services.


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.



Some positions require possession of an appropriate a valid California Driver’s License.



A current copy of the driver’s license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record, defined as not having the driving privilege suspended, revoked or being placed on probation for cause involving the safe operation of a motor vehicle within the preceding three (3) years. Violations will be reviewed on an individual basis and may be cause for non-selection or disciplinary action if employed.



Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification:

Verification Guidelines: http://www.sfdhr.org/index.aspx?page=20#verification  
Education Verification: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18441


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


-Select the desired job announcement (CBT-2944-903883)
-Select “Apply” and read and acknowledge the information
-Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
-Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding this recruitment or application process, please contact the exam analyst, John Kraus, by telephone at 415.557.5856, or by email at john.c.kraus@sfgov.org

Selection Plan

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)

Written Multiple-Choice Examination (Weight: 100%)

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Supplemental Questionnaire (Weight –100%):

Applicants will be prompted to complete a Supplemental Questionnaire Examination that must be submitted after the online application process. All applicants must complete the supplemental examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and may include, but are not limited to analytical and problem solving ability, project management, and technical knowledge.


Note: A passing score must be achieved on all examination components in order to be placed/ranked on the resulting Score Report. Candidates will be placed on the Score Report in rank order according to their final score.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.



The certification rule for the eligible list resulting from this examination process will be Rule of Three (3) Scores. The hiring department may conduct additional selection processes to make final hiring decisions.

Eligible List:


The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.




Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:


·   Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

·   Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.


Having a conviction history does not automatically preclude you from a job with the City.


If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.


Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification 


Exam Type: Combined Promotive & Entrance

Issued: December 4, 2019

Recruitment No.: CBT-2944-903883
Micki Callahan, Human Resources Director
Department of Human Resources
Team: HSA/JK/ 415.557.5856


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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